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Business Flight Shop Reviews 

863
•
TrustScore 5 out of 5

4.8

Travel agent
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Review summary

Created with AI, based on recent reviews

Looking at 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally patient, professional, and genuinely helpful when guiding them through searching for the best available flights. Many consumers often point out competitive prices and smooth booking processes that successfully save valuable time and significantly reduce overall travel planning stress. However, some people mentioned difficulties when their travel plans changed unexpectedly, noting frustrating issues with unresponsiveness, poor communication, or higher costs for ticket modifications. A few reviewers also experienced communication gaps regarding essential post-booking assistance, delayed replies from agents, or unfulfilled requests for specific seat arrangements.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, patience, and... See more

Service

Consumers find service to be positive, regularly highlighting helpful staff members who provide professional... See more

Price

Reviewers highlight positive aspects of price, noting competitive rates, fantastic deals, and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received prompt and helpful communications from Jerin. Jerin even called me when I had questions no matter how many questions I had. I felt that I was being supported well at all stages of my experi... See more

Company replied

Rated 5 out of 5 stars

I was trying to purchase a ticket. I was fortunate to come across this agency. My first point of contact was with Jane one of the customer service officers. she showed a keen willingness in assisti... See more

Company replied

Rated 5 out of 5 stars

I was sceptical at first about booking through an agent but Roy was so patient and gave different options for flights from Manchester to Perth and back. I asked many many questions which he answere... See more

Company replied

Rated 5 out of 5 stars

BUSINESS CLASS FLIGHTS FROM LONDON TO BRISBANE VIA SHANGHAI. Date of experience: 22 & 23 October 2025. Jerin and Sara were professional, helpful and extremely patient. Jerin was my first point... See more

Company details

  1. Travel agent
  2. also in
  3. Airline ticket agency
  4. Cruise Travel Agency
  5. Flights search site

Written by the company

Business Flight Shop specialises in premium economy, business class, and first class travel for clients who expect more from the journey. We know that premium travel is not simply about booking a better seat. It is about choosing the right itinerary, the right airline, the right level of comfort, and the right fare for how you prefer to travel. Our clients come to us because they want thoughtful advice, tailored options, and genuine value. Some prioritise privacy and rest. Others focus on convenience, flexibility, or specific airline and lounge preferences. We take the time to understand those details and recommend options accordingly, rather than offering a one-size-fits-all solution. We also understand the importance of reliable support. Travel plans do not always stay fixed, and when changes happen, experience and responsiveness make a real difference. Our aim is to make the booking process smoother, clearer, and more reassuring from start to finish. Whether you are travelling for business, a special occasion, or a long-awaited holiday, we believe the experience should feel well planned and well judged. At Business Flight Shop, our focus is on helping clients travel in greater comfort, with better service, and with confidence that the details have been properly handled.

Contact info

4.8

Excellent

TrustScore 5 out of 5

863 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(863)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The service is excellent and they…

The service is excellent and they managed to get the best rates for my flight and the internal flight as well.
Will be using them regularly as I need to go to Australia in the new year

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Great flight deals

We have used Edi for several long haul flights over the past few years .
He has always found us really good deals and has advised on which airlines are the best for both comfort and price .
Thank you
Edi

24 September 2025
Rated 5 out of 5 stars

Check with Business Flight Shop for all your travel needs - you will definitely find what you want at a price that is great

This is my second booking with Mark and Rebecca. They are both very helpful indeed and very knowledgeable and always make sure that the booking process is easy, and in line with my needs and expectations. They always come up with solutions that fits your needs.
I should also add that the level of assistance I experienced, was truly one of the best. All thanks to Mark and Rebecca. They found me flights that were befitting to all my requirements and at a very competitive price, I really think they both went above and beyond.
When looking to book your next holiday, I truly recommend that before you go looking on all the regular internet sites for flights and holidays that you first contact the Business Flight Shop, as you will not be disappointed, and you will be pleasantly surprised.
Thank you so much Rebecca and I look forward to using your services again and will definitely be recommending you to family and friends.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Sara was an incredible person to deal with.

Sara has the patience of a saint and is a role model for anyone aspiring to work in customer services. She spent around 30 minutes trying to find the best deal for our return flight to Los Angeles with Virgin Atlantic. Ultimately, despite having to put up with being asked to check availability and prices for a number of date and time options, Sara succeeded in finding us the best deal. Even better, when I checked on the Virgin website it was nearly £500 cheaper than I could have got it booking direct.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Andy

This is my second booking with Andy. He is very knowledgeable, always looking for a way to make the booking process easy. He always come up with solutions that fits your needs.
Will definitely be using again

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Andy was so helpful

Andy was so helpful. He explained everything down to the smallest details We would definitely book with White Magic again and request to speak with Andy. All other staff we spoke to were also very polite and helpful

Thank you

1 September 2025
Unprompted review

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