Butler & Wilson Reviews 

6,492
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 370 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often finding them even more stunning in person than depicted online. Many appreciate the unique, versatile, and well-made designs, frequently receiving compliments when wearing these distinctive pieces. The ordering process is consistently described as easy and stress-free, supported by a user-friendly website and efficient service. Reviewers frequently highlight the swift and reliable delivery, noting that items arrive quickly and are well-packaged.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, beautiful designs,... See more

Quality

Consumers consistently express satisfaction with the quality of products, often describing items as stunning,... See more

Delivery service

People report positive experiences with delivery service, highlighting the ease of ordering and the swiftness... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of the ordering process and quick... See more

Service

Reviewers consistently express satisfaction with the service, often describing it as prompt, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Items took 12 days to arrive lot longer than usual because of bad weather in Scotland. Please with items good quality earrings very pretty. Rabbit good quality but lot larger than expected so returni... See more

Rated 5 out of 5 stars

Absolutely love Butler & Wilson, everything arrives quicker than expected and also the gorgeous jewellery is more beautiful in person that on the website. Everything I've received is made so beautiful... See more

Rated 5 out of 5 stars

I’m a fan of Butler and Wilson brooches and the company have always been very responsive to any enquiries. My latest purchases didn’t disappoint. They are beautiful and arrived in beautiful packaging.... See more

Rated 5 out of 5 stars

Butler and Wilson anyways offer great service, from easy ordering and fast delivery to excellent quality pieces that always get a reaction. Ordered earrings and necklace from their valentine range and... See more



Company details

  1. #22 of 287 best companies in Jewellery shop
  2. #6 of 276 best companies in Fashion accessories shop

Written by the company

Designer Fashion Jewellery & Vintage Clothing. Butler & Wilson began life in 1969 as a stall selling antique jewellery. Today it is worn by the most stylish men and women across the world and is known for being one of the most famous iconic jewellery brands in the fashion Industry. Butler & Wilson has always been synonymous with style and glamour and with the creative direction from Simon Wilson, it is one of the greatest and successful innovators in fashion costume Jewellery.

Butler & Wilson

Written by the company

We're committed to our customers!
Butler & Wilson has always been synonymous with style and glamour. The company continues to be led under the creative direction of founder, Simon Wilson, a successful innovator in fashion costume jewellery. We're dedicated to bringing you beautiful costume jewellery at fabulous prices.

Fast & Free Shipping on orders over £70

Fast & Free Shipping on orders over £70 - We guarantee it!

There are no shipping costs on orders over £70, and you'll receive your package within five working days of making your online purchase.

Contact info

4.9

Excellent

TrustScore 5 out of 5

6k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(6,492)

342 reviews in the last 12 months

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Rated 5 out of 5 stars

I can always find pieces that I like

Have bought jewellery from Butler and Wilson for many years and the products quality and varied design is always superb. Their service always totally efficient. Always recommend them very highly to my friends

6 January 2026
Rated 5 out of 5 stars

I love Butler and Wilson

I love Butler and Wilson. Their products are such good quality.
My son ordered their beautiful Lion Brooch and it was out of stock but they notified us when it was back in, which was brilliant service. The actual Brooch is even more beautiful than the picture shows.

6 January 2026
Rated 5 out of 5 stars

Happy…

This is the third time I have bought this brooch,people always comment on saying how nice it is. B & W delivered quickly & I was so pleased it was still available

5 January 2026
Rated 1 out of 5 stars

Customer service no longer important

I have bought and loved B&W for decades. The customer service was outstanding. Sadly this is now longer the case, I purchased earring which arrived damaged. I was sent a label to return and another pair of earring, which I neither wanted nor asked for. I returned the original damaged pair boxed in the original small jiffy bag and highlighted the problem. I then received an impertinent call from a cheeky assistant, complaining that I had not included the other boxed pair with the return, they did not fit in the jiffy bag, I did not have a larger bag and I felt I had to return in the original boxed packaging. None of this was my doing and I am unhappy at the rudeness of staff.

5 January 2026
Unprompted review

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