Butler & Wilson Reviews 

6,492
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 369 reviews, reviewers overwhelmingly had a great experience with this company. Patrons consistently praise the exceptional quality of the jewelry, noting that the vibrant colors, brilliant sparkle, and unique artistic designs make every piece stand out wonderfully during any occasion. Shoppers also appreciate the seamless website navigation, stating that finding desired items, placing orders, and completing payments are completely straightforward and effortless. Furthermore, buyers frequently mention that parcels arrive remarkably fast, safely wrapped in beautiful packaging, bringing immense excitement upon opening. Though some individuals encountered occasional delivery delays, weather-related holdups, or unexpected logistical hurdles with their shipments.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning designs and high... See more

Quality

Consumers find quality to be positive and consistently praise the stunning designs and robust construction of... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently praising the fast shipping times and... See more

Order

People report positive experiences with order, highlighting a stress-free and easy ordering process on a... See more

Service

Clients share positive opinions on service, consistently highlighting prompt deliveries and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Items took 12 days to arrive lot longer than usual because of bad weather in Scotland. Please with items good quality earrings very pretty. Rabbit good quality but lot larger than expected so returni... See more

Rated 5 out of 5 stars

Absolutely love Butler & Wilson, everything arrives quicker than expected and also the gorgeous jewellery is more beautiful in person that on the website. Everything I've received is made so beautiful... See more

Rated 5 out of 5 stars

I’m a fan of Butler and Wilson brooches and the company have always been very responsive to any enquiries. My latest purchases didn’t disappoint. They are beautiful and arrived in beautiful packaging.... See more

Rated 5 out of 5 stars

Butler and Wilson anyways offer great service, from easy ordering and fast delivery to excellent quality pieces that always get a reaction. Ordered earrings and necklace from their valentine range and... See more



Company details

  1. #22 of 287 best companies in Jewellery shop
  2. #6 of 277 best companies in Fashion accessories shop

Written by the company

Designer Fashion Jewellery & Vintage Clothing. Butler & Wilson began life in 1969 as a stall selling antique jewellery. Today it is worn by the most stylish men and women across the world and is known for being one of the most famous iconic jewellery brands in the fashion Industry. Butler & Wilson has always been synonymous with style and glamour and with the creative direction from Simon Wilson, it is one of the greatest and successful innovators in fashion costume Jewellery.

Butler & Wilson

Written by the company

We're committed to our customers!
Butler & Wilson has always been synonymous with style and glamour. The company continues to be led under the creative direction of founder, Simon Wilson, a successful innovator in fashion costume jewellery. We're dedicated to bringing you beautiful costume jewellery at fabulous prices.

Fast & Free Shipping on orders over £70

Fast & Free Shipping on orders over £70 - We guarantee it!

There are no shipping costs on orders over £70, and you'll receive your package within five working days of making your online purchase.

Contact info

4.9

Excellent

TrustScore 5 out of 5

6k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(6,492)

342 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great shopping experience

My items were dispatched quickly and arrived in a very timely fashion, perfectly packaged with no risk of damage and delivery instructions were followed, so it was a great experience.

27 November 2025
Rated 5 out of 5 stars

Lovely!

Lovely necklace at a Black Friday price! Even better, prompt despatch, safely delivered. Excellent! Thank you!

24 November 2025
Rated 5 out of 5 stars

Fantastic as ever

Fantastic as ever

Recommend going to London and visiting the shop if you can but take some sunglasses and allow a few hours and lots of money to spend spend spend!

24 November 2025
Rated 5 out of 5 stars

Excellent Experience

Ordered online. Flawless product, professionalism, design and service. Can not fault Butler & Wilson.

Well done on the festive line and thank you.

24 November 2025
Rated 5 out of 5 stars

Fabulous

Fabulous, great quality jewelry!I have a great collection now, that I have bought over the years. Much better than other Brands.

27 November 2025

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