Buttercross Estates Reviews 

The company mission statement to be the be the best agent in Nottinghamshire is well off the mark! Probably the worst.
In my 30 years of renting I have never dealt with such an incompetent agent. Certainly the worst I have had the displeasure of using.
No work was carried out to the property in the 5 years and 6 months of living there, we had to report problems multiple times (always fixed on the cheap, or not at all)
The agent encouraged the landlord to try and keep half of our deposit, for redecorating the house. Even the staff at buttercross didn't know the rules regarding internal decoration, anything over 5 years is deemed to be fair wear and tear. They tried to tell us it was 10 years, when it clearly states on the deposit protection scheme website it is 5 years. As a result of this incompetence we appealed through the DPS, and won. They granted the landlord 10% of what he wanted 😂
I wouldn't recommend Buttercross to anyone and pity those who use them without reading these reviews or researching first.
Daniel, in particular, was very difficult to deal with, ignoring messages and not returning calls.absolutely incapable of his job, and he is the company director 😂I would suggest he's in the wrong business. Hence these reviews.

Buttercross estates have been managing my property for the last 2 years and I couldn't be happier. Everything is dealt with as quickly as possible, inspections done regularly with detailed reports which has really given me a peace of mind. Very reasonable rates too. I think they genuinely care both about the landlord and tenants. Renting a property I used to live in was not an easy decision, but Daniel really did everything perfectly.

Amazing for the first 11 months, when I handed notice in. I get bombarded with call and texts telling me they need to do viewings immediately.

I agree with them via phone that I will have a van sorted and will have everything moved out in the next week so they can crack on asap.

I continue to get bombarded even after agreeing a date.

One thing to note here is their lack of empathy or even knowledge on people with mental health issues.

I have previously stated to them I struggle with mental health issues and may struggle with some things.

Fast forward past the weekend, apparently in the bombarding of messages they sent (which I ignored due to being stressed) something important. What ended up happening is they just put the property live.

They apologised but not before telling me they the 'girl' had done nothing wrong and that I should have let them know about my mental health issues....

I have an email conversation with the exact person I spoke to on the phone of me telling her of my mental health issues.

Bottom line is, avoid these like the plague.

Worst estate agent I have ever had

Absolutely briiliant to begin with, Abi dealt with everything amazingly… then she left and everything deteriorated massively. Long response times, no action taken etc. we had to structure issues, it took around 2 weeks of nagging to get Daniel out to look (who very clearly had no clue) so I had to take it further. still not resolved about 2 months later. Would’ve been a perfect property if they did their jobs

What a refreshing change! Buttercross Estates are by far the best estate agency we have dealt with. We have bought and sold houses and rented, so have had a breadth of experience in dealing with estate agencies both in the Midlands and near London. Both Daniel and Abi were knowledgeable, professional, accommodating and highly responsive. I would certainly use them again and have recommended them to others.

Shockingly poor service. Agent takes over three weeks to even begin required repairs. Misleading viewings as promises made during viewings are not kept. Agent will say anything to get you to sign up for the property but once he has your money the service rapidly deteriorates. Comes across as pleasant but is rude once he has your cash. Agent tries to blame tenants for any faults in the property. Replies to communications take days. Acts as if it's his property but takes no responsibility for anything. Can't wait to move out.

First time using buttercross, best house agency I've used, great customer service, easy to contact. Very helpful and polite. Will definitely recommend.

Very friendly, polite and efficient service, would highly recommend if letting a property.