Buttercup Farm Reviews 

1,985
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that items arrive promptly, look beautiful, and perfectly match all the online descriptions provided. Many people also appreciate the helpful customer service, friendly delivery drivers, and the exceptionally smooth, well-packaged shipping process from start to finish. Some reviewers were not happy with occasional delivery delays and receiving items that unfortunately arrived with structural damages or minor manufacturing flaws. Consumers additionally mentioned that communicating with support, getting prompt replies, or successfully resolving these specific issues sometimes took much longer than expected.

What people talk about most

Product

Reviewers mention positive satisfaction with the products, frequently highlighting their superb quality and... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders arrive promptly and drivers are... See more

Quality

Consumers find quality to be positive, frequently describing items as superb, amazing, and well-made with... See more

Order

People report positive experiences with order, highlighting that ordering is straightforward and many... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery, helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality planter trellis which arrived promptly. Friendly, helpful customer service when I added castors the day after ordering. Quidco cashback didn’t track though so I hope they approve the manu... See more

Rated 5 out of 5 stars

The whole experience was fantastic! Quick response to my email regarding delivery time. Most importantly the lamp ordered is absolutely beautiful, just what I was looking for. The price well it wa... See more

Rated 5 out of 5 stars

The website was easy to navigate, we found what we were looking for fairly quickly, the product we chose arrived a day early. Was very pleased with the quality of it, not flimsy as seen in DIY outle... See more

Rated 5 out of 5 stars

What a service!! Found these lamps for less than half price elsewhere. Amazing quality,and gorgeous, very speedy delivery and kept informed fron the company throughout . Would highly recommend. Thank... See more


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(1,985)

152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

CHARLES TAYLOR 2 SEAT GARDEN BENCH

Purchased a Charles Taylor 2 seater garden bench . This is a comfortable neatly crafted bench. Easy to assemble from flat pack. All components in tact. This outlet offered a good price and it came directly from Charles Taylor delivered in good time. Pays to shop
around. Available in garden centres ready assembled. Easier to gift in a flat pack. Checked components on delivery. Will buy Charles Taylor Brand again

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Very competitive

The price of the item - an obelisk - was very competitive. It arrived in a reasonable amount of time and was well packed. I have yet to assemble it.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Starling nest box

I ordered a starling nest box for a present as my husband wanted one. The quality of it is very good and it has a removable inner for easy cleaning. The outer box is made from recycled plastic so should last well.
I would happily order from this company again.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend this company

Would highly recommend this company, seamless transaction from finding the product at the best price available to detailed communication regarding delivery, which was in time, very stress free purchase, the gruffalo chair arrived well packaged and is soo cute

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Product is lovely and was well packaged. I was kept updated regarding delivery. Received item within a week. Product of high quality. Highly recommended.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Bergholt Dovecote

Have not yet been able to put my new Bergholt Dovecote on its post, but am delighted with the look of it. Sturdily built and beautifully finished - I am sure it will look grand when in position. Had a great delivery experience, by the makers themselves, who delivered it to my door in person. We had a good chat about the world in general, which we thoroughly enjoyed.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Easy website to navigate, found a beautiful wreath for outside, delivered promptly. Very happy with the wreath, looking forward to hanging it up for Christmas.

28 October 2025
Unprompted review
Rated 2 out of 5 stars

Leopard print stools

Well I ordered two leopard print stools , the legs broke on one of them , and the other had a frayed wear line though it so for something that hardly gets used I think the quality is rubbish !

23 October 2025
Unprompted review
Buttercup Farm logo

Reply from Buttercup Farm

Hello Daniel
Thank you for taking the time to leave a review, I have checked our records and it seems you have not contacted us about this problem and we are most concerned to hear of this issue and would like to resolve this for you. Please kindly email our customer service team at orders@buttercupfarm.co.uk and we will help you with this problem.
We trust that you will then reconsider this 2 star review as we would welcome the opportunity of assisting you.
Kind regards
Katie
Customer Service Team

Rated 5 out of 5 stars

So very happy with every aspect of my experience …

So very happy with every aspect of my experience.
The item ordered was a gift easy website to navigate packaged extremely well kept informed of progress towards delivery which was on time.
My item was lovely quality exactly as shown on website.
Would definitely recommend this business.

18 October 2025
Unprompted review

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