Brilliant products. Only gave 4 stars due to problem with original colour I ordered and took a while to be delivered. Easy to use and the QR code to show you how to set it up is brilliant. The bottle... See more
Company replied
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Review summary
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Reviews shaping this summary
Don't get me wrong with 3 stars, I love the concept of the product but I have bought quite a few of these and I feel they need to be sturdier, they break/perish quickly and I just feel for the price... See more
Despite a not so good first transaction i wanted to give them another chance as only fair, they’re very transparent and they go the extra mile, the quality of the bottle holders is excellent and so re... See more
Company replied
The actual Guinea pig bottle holders are fantastic, so much better than fiddling wires, a bit expensive for what they are but definitely worth it to take the hassle of wires away, only gripe is I ord... See more
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Company details
- #151 of 158 best companies in Pet Care Store
Written by the company
Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!
Contact info
22 Chatsworth Park Road, Gleadless, Gleadless, S12 2UF, SHEFFIELD, United Kingdom
- 07709742646
- info@buttercuppetproducts.co.uk
- buttercuppetproducts.co.uk
3.6
Average
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically takes over 1 month to reply
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Very slow delivery even when paid for express..
I ordered some bottle holders over 6 working days ago and paid extra for express delivery 1-2 working days. I have emailed them twice and also tried to contact them via online chat but no answer. I have the tracking information and it doesn't look like it will be here for a few days still. Really annoyed that I paid £5.50 for express delivery and it's currently slower than their standard delivery times and they are not getting back to me!
Their reply states that they have refunded me for the express delivery. This was offered to me, accepted but never completed.
9 October 2025
Unprompted review
Reply from Buttercup Pet Products
Hi Laura,
We’re really sorry to hear about the trouble you had with your order and that your emails went unanswered for a while. Unfortunately, we had an unexpected email issue around that time, which caused us to miss a few messages, including yours, and we’re truly sorry for the frustration that caused.
Your order was dispatched within our 1–5 working day window, but it looks like the courier experienced a delay in transit, which was out of our hands. We completely understand how disappointing that must’ve been, especially after paying for express delivery — which is why we refunded your delivery fee as soon as we became aware of the issue.
We’re really glad to hear you liked the product in the end! If you need any more help at all, please don’t hesitate to drop us an email at hello@buttercuppetproducts.co.uk, we’re always happy to help.
Best wishes,
The Buttercup Pet Products Team 🌼
Really useful water bottle holders and…
Really useful water bottle holders and a hayrack
18 September 2025
Reply from Buttercup Pet Products
Thank you for your kind review. We’re so pleased to hear you’re happy with your bottle holders and hay rack. It’s lovely to know they’re proving useful for you and your pets.
Best wishes,
The Buttercup Pet Products Team 🌼
Really great product
Really great product, good delivery and great range of colours
16 September 2025
Reply from Buttercup Pet Products
Thank you for your lovely review. We’re so happy to hear you’re pleased with the product and the range of colours. It’s great to know your order arrived quickly too.
Best wishes,
The Buttercup Pet Products Team 🌼
Still not received my bottle holder
Still not received my bottle holder , it’s been over week now since ordering it
18 September 2025
Reply from Buttercup Pet Products
We’re really sorry to hear your order hasn’t arrived yet. It looks like there’s been an issue with the courier and your parcel may have been lost in transit. We’ll reach out to you by email shortly to confirm the details and get this resolved for you as quickly as possible.
Apologies again for the inconvenience and thank you for your patience while we sort this out.
Best wishes,
The Buttercup Pet Products Team 🌼
All goods received promptly
All goods received promptly
Good communication
All products are good quality
16 September 2025
Reply from Buttercup Pet Products
Thank you so much for your kind review. We’re really happy to hear everything arrived quickly and that you’re pleased with the quality of your products. It’s great to know you were happy with the communication too.
Best wishes,
The Buttercup Pet Products Team 🌼
No human being to speak to
No human being to speak to. Just a chat bot saying that my order was fulfilled. It wasn’t.
2 September 2025
Reply from Buttercup Pet Products
We’re really sorry to hear about your experience, though we’d like to clarify that we don’t use any chatbots, all our messages and replies are handled personally by our small team. It sounds like you may have been speaking to a courier or another automated service rather than us directly.
If you’d like to get in touch, please drop us an email at hello@buttercuppetproducts.co.uk
and we’ll be more than happy to help sort this out and answer any questions you have.
Best wishes,
The Buttercup Pet Products Team 🌼
Game Changer in Water bottle holders for small pets!
The water bottle holders are a game changer!!
So easy to change the water, the Guinea pigs can drink more easily since you put it at their level!!
15 July 2025
Reply from Buttercup Pet Products
Thank you so much for your amazing review. We’re thrilled to hear the holders have made such a difference for you and your guinea pigs. Making life easier for pets and their owners is exactly what we love to do.
Best wishes,
The Buttercup Pet Products Team 🌼
It's a lot easier to change the water…
It's a lot easier to change the water bottles without disturbing the guinea pigs
21 August 2025
Reply from Buttercup Pet Products
Thank you for your lovely review. We’re so pleased to hear the holder has made changing water bottles easier for you and your guinea pigs. That’s exactly what we designed them for.
Best wishes,
The Buttercup Pet Products Team 🌼
Reply from Buttercup Pet Products
Thank you for your feedback. We’re glad to hear you’re happy with the product, though we’re sorry the delivery took longer than expected. We’ll be reviewing this with our courier to help make things a bit quicker next time.
Best wishes,
The Buttercup Pet Products Team 🌼
Love it an the colour match my guinea…
Love it an the colour match my guinea pigs cage and it value for money
31 July 2025
Reply from Buttercup Pet Products
Thank you so much for your lovely review. We’re so happy to hear you love the holder and that the colour matches your guinea pigs’ cage perfectly. It’s great to know you found it good value too.
Best wishes,
The Buttercup Pet Products Team 🌼
Very good quality will made and this is…
Very good quality will made and this is my second order of them
4 August 2025
Reply from Buttercup Pet Products
Thank you so much for your kind words and for coming back to order again. We’re really happy to hear you’re pleased with the quality of our products and truly appreciate your continued support.
Best wishes,
The Buttercup Pet Products Team 🌼
Sturdy and well made
Well packaged, made from substantial materials and well made. Nice sturdy design and easy to install.
31 July 2025
Reply from Buttercup Pet Products
Thank you for your great feedback. We’re so pleased to hear you’re happy with the quality and design of your holder. We put a lot of care into making sure everything is sturdy and built to last, so it’s lovely to know it’s appreciated.
Best wishes,
The Buttercup Pet Products Team 🌼
Reply from Buttercup Pet Products
Thank you so much for your kind review. We’re really happy to hear your order arrived quickly and that you’re pleased with your product. Your recommendation means a lot to our small team.
Best wishes,
The Buttercup Pet Products Team 🌼
No reply from nurmous emails and web…
No reply from nurmous emails and web chat still waiting in an order placed over 2 weeks ago I understand that there are delays but not response from emails shocking customer service
10 July 2025
Reply from Buttercup Pet Products
We’re so sorry to hear about your experience and that you’ve struggled to get in touch with us. That’s absolutely not the level of service we want to provide, and we can only apologise for the frustration this has caused.
We’d really like to get to the bottom of this and sort things out for you straight away. Please could you drop us an email at hello@buttercuppetproducts.co.uk
with your order details? We’ll personally look into what happened and make sure it’s resolved as quickly as possible.
Thank you for your patience and for bringing this to our attention — we’ll make sure it’s put right.
Best wishes,
The Buttercup Pet Products Team 🌼
Reply from Buttercup Pet Products
Thank you for your feedback. We’re really glad you love the product and appreciate your patience with the delivery side of things. We’re always working to improve our packing and dispatch times, so your comments really help us do better.
Best wishes,
The Buttercup Pet Products Team 🌼
Makes a guinea pig mums life much easier!
Absolutely love the bottle holders. They make changing my 7 guinea pig bottles so much easier!
Also I messed up on my initial order and the customer service was great to fix this!
Would definitely recommend!
30 June 2025
Reply from Buttercup Pet Products
Lucy you’re a star, thank you so much! Seven bottles is no small task so we’re buzzing to hear it’s made life easier for you. And glad we could get your order sorted smoothly too! Big love from all of us at Buttercup 💛
Amazing company
Amazing company, cute well made products, perfect water bottle holder, just what I was looking for, would highly recommend.
4 July 2025
Reply from Buttercup Pet Products
Sarah you’re the best, thank you! So glad the holder was exactly what you’d been hunting for and that it’s ticking all the boxes. We massively appreciate the love 💛
Excellent product
Excellent product, fast delivery, well packaged. Ebony, the guinea pig loves her new purple bottle holder. Thank you
30 June 2025
Reply from Buttercup Pet Products
Jakki this is gorgeous, thank you! So glad Ebony’s loving her new purple setup – sounds like she’s got great taste. Big thanks for the kind words and for choosing us 💛
Buttercup pet product pet holder are a…
Buttercup pet product pet holder are a game changer. Good quality, lovely colours from a small business. Swift delivery. Every Guinea Pig needs to have at least one ❤️.
6 June 2025
Reply from Buttercup Pet Products
Sarah you’re an absolute gem, thank you! Love that you called them a game changer – that’s exactly what we hoped they’d be. Big hugs to your piggies and massive thanks for supporting our little biz 💛
poor customer service
i've ordered from buttercups pets a few times in the past and really like their products but the level of customer service i have experienced this time isn't good enough! i placed and order on the 4th june and paid express delivery which wasn't despatched untill the folllowing monday which was the 9th june i had already sent a message on the monday through the website to find out when my order would be being sent out i had no reply but at least it had been despatched, the tracking then didn't change from 9 pm on the monday night so on the wednesday i emailed to ask them what was happening as i wasn't getting any help from evri, i did get a reply to which was said that the products will be re sent out i will get a new tracking link if the original one cant be used, i had emailed back saying that was fine and would appreciate that fast
forward to today no reply from the company and no replacements have been sent out, evri have finally got intouch to say the product is missing, i understand small business are busy but it is no excuse for such low level of service,
4 June 2025
Reply from Buttercup Pet Products
Hey Chelsie,
Many thanks for being a repeat customer! We're so sorry to hear about the bad experience you had the second time around—it seems something, somewhere, went really wrong.
After taking a look at this, we can see there were numerous attempts to reach out to you to get this sorted, but unfortunately, we never heard back. Please note this isn't to say you ever received those emails, but we just wanted to make it clear that we did try!
We also noticed a bank chargeback on the order, which means the case is then in the hands of the bank and we're unable to take further action. That's why we weren’t able to send out replacements in the end—we couldn’t get in touch, and the chargeback process limits what we can do on our end.
That said, we'd still love to make this right. As a gesture of goodwill—and we completely understand if you'd rather not take us up on it—we’d be happy to send out your original order free of charge.
Just drop us a message at our alternate email address: info@buttercuppetproducts.co.uk, and we’ll get that sorted for you!
Warm wishes,
The Buttercup Team 🌼
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