Buttermilk Confections Reviews 217

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Buttermilk is simply the best vegan chocolate out there. Their bars rival Bounty, Mars, Toffee Crisp, Crunchie, Terry's Chocolate Orange and now Kit Kat Crunchy, even without using any milk or wheat.... See more

Rated 5 out of 5 stars

Rarely can I resist a special offer from Buttermilk (although I try my best, because I have no self control where chocolate is concerned!) There are sooo many yummy dairy-free options that aren't a... See more

Rated 5 out of 5 stars

Not being able to enjoy dairy, the joy of chocolate bar had long since disappeared from my radar. Yes there are a few companies out there that do produce a good bar but you always know youre not e... See more

Rated 5 out of 5 stars

Since I went vegan in 2019, finding decent chocolate has been tricky. Thankfully, I found Buttermilk confectionery. Don't be fooled by the name, it's all dairy free and lovely! Lots of vegan ve... See more

Company details

  1. Confectionery

Written by the company

Deliciously indulgent confectionery treats.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Had a really bad batch of bars which…

Had a really bad batch of bars which had clearly not been kept in a cool environment, so the chocolate had melted and re-solidified, the caramel had leaked out and was messy, and the nougat had a weird texture.

Emailed the company but never got a reply. This could have been easily rectified, but apparently you'd rather a bad review on here. Horrible customer service.

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Their honeycomb blast is perfect

I am so happy that Buttermilk finally got back up and I was able to buy a lot of boxes of Honeycomb Blast. It is the most amazing snack. I absolutely cannot emphasise enough how good they are. The delivery was also nice and quick! The boxes I ordered were wrapped in some nice paper with a sticker that said something about being good for sharing. Hahaha, good one. I will do no such thing!

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Great product

The nicest vegan chocolate substitutes I’ve tried. Really enjoyable. Bought a bundle after trying one from a supermarket. They are expensive but I’ve learned all food marketed as vegan or plant based is.

23 September 2025
Unprompted review
Rated 1 out of 5 stars

They should put on their website how…

They should put on their website how long delivery takes.
I ordered these bars for a vegan gluten free family members birthday over 1 week before her birthday, mistakenly assuming they would arrive at least 1 day before as they are uk based.
On her birthday they still hadn’t arrived.
I won’t be ordering online again

10 July 2025
Unprompted review
Buttermilk Confections logo

Reply from Buttermilk Confections

Hi Allison,
We're really sorry to hear that your delivery took longer than you expected. We do note on our website that delivery takes 3-5 days, we can appreciate that it may be missed if not searching for those details.

Nonetheless, our orders normally arrive within a week. However due to our small, part-time team, we've been experiencing delays lately. We always communicate exceptional delays via email and on our website.

Again, we really apologise for the delay in your package arriving, but we hope you'll give us another chance in the future.

All the best,
Team Buttermilk

Rated 5 out of 5 stars

Amazing UK chocolate bars!

I’m vegan and was missing chocolate. These are amazing chocolate bars, cruelty free, gluten free, filling, and similar to mars bars, marathon, bounty etc. I recently ordered a big bundle it arrived really quickly and I’m trying to have self control and not each too many too quickly!

18 May 2025
Unprompted review
Rated 5 out of 5 stars

Delicious

Delicious! Closest to the real thing I've ever had and gluten and dairy free!! Only thing would be nice if it was a tad less sugary, but that is just a personal preference. Thank you for making these!

3 March 2025
Unprompted review
Rated 5 out of 5 stars

I love Buttermilk!!

I love Buttermilk!!! I especially love the new choc wafer. It's so hard to find things when you have allergies to lots of things and the one thing I was craving for was a chocolate wafer. When I found these, OMG they are the best!!! They taste yummy and filled my cravings. I love their chocolate bars too. The honeycomb one tastes just like a real crunchie. I will be buying more from Buttermilk whether it's online or in store.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

My order was despatched same day

My order was despatched same day! A delay in receiving but this was down to Royal Mail- still got my order quickly! I have been looking for tasty vegan chocolate for a long time after becoming dairy intolerant. Missed my choccie! The bars did not seem cheap but I had tried some after seeing a supermarket offer. Well I have to say Buttermilk, have now tried several different bars and they have all been so tasty- filling too- so well worth the price! I therefore placed an order direct as not too many varieties in shops. I can’t wait to try the different ones, that I ordered direct and I do feel they are, so far, well worth the cost!

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Buttermilk caramel nougat - Gillian West

I bought the buttermilk caramel nougat and as someone who is celiac and also has Crohn's disease this is a great alternative to regular chocolate but with no compromise on taste. I can't have gluten or dairy and this is a great tasty alternative, would highly recommend!

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely wonderful chocolate

My niece said this was the nearest choccy bar she had, had that looked and tasted like the real deal.
Very happy with her treats, it’s tough when you are dairy, gluten and soy free to find great chocolate but this satisfied her.needs completely.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Worth the price

Rarely can I resist a special offer from Buttermilk (although I try my best, because I have no self control where chocolate is concerned!)
There are sooo many yummy dairy-free options that aren't available in my local stores, plus they keep developing great NEW products, which keeps me coming back.
I think the honeycomb (Crunchie dupe!) is probably my favourite, but everything is so indulgent, and worth the price.
Dairy free or otherwise, just try them - you won't be disappointed.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

The best dairy free chocolate bars

The best dairy free chocolate bars I have found. Great tasting chocolate and being able to enjoy some of my favourites again but dairy free is amazing. The peanut butter crunch are your best product and should be kept on at all times!!

1 July 2024
Unprompted review
Rated 4 out of 5 stars

Top notch non-dairy choc confectionary

Getting good vegan chocolate can be a challenge. For chocolate confectionary (as opposed to bars of chocolate) Buttermilk makes the best matches that I've found. They produce equivalents of many of the UK's favourite chocolate confectionary bars that are just as good as the original.
Products are well-packaged and sent promptly.
My sole criticism is that they're quite expensive.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Love all products

Love all products, I have to have a stash in my cupboard. Especially like the coconut bar. Haven’t tried the new wafer bar as it’s not stocked near me yet.

9 October 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look