I recently bought a share in a house in Nantwich. I was assured that there would be a shower screen on the bath and the shower head mounted above the bath. However, this is not the case so don't bel... See more
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"For details of the leasehold, including the length of lease, annual service charge and ground rent, please contact the agent" They have the information, why not display it for everyone to see, ins... See more
Company replied
James was second to none he went above and beyond great guy would highly recommend asking for him .
Missed 2 appointments to view a property and when they eventually did turn up I felt rushed to look around. Quite Unprofessional from such a big company.
Company replied
Company details
About butters john bee - Estate Agents Nantwich
Information provided by various external sources
Butters John Bee provide property and auction related service for both residential and commercial property across Staffordshire, Shropshire and Cheshire.
BOOK YOUR FREE VALUATION
Contact info
20 Beam Street, CW5 5LL, Nantwich, Cheshire, United Kingdom
- 01270 623444
3.5
Average
16 reviews
Asks customers to review
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James was second to none he went above…
James was second to none he went above and beyond great guy would highly recommend asking for him .
14 May 2026
Unprompted review
Where did they get my number
Have my house for sale with a different agent, they have found my number and ring weekly touting for my sale Unprofessional
28 August 2025
Unprompted review
Have they learnt nothing.
I have encountered the same problems as a reviewer from November 2023 Don't these people listen?
19 May 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent Service
Have dealt with Charlotte from the first viewing right through the transaction. She is friendly, professional and kept on top of the progress through conveyancing. Highly recommend.
1 December 2023
Unprompted review
Reply from butters john bee - Estate Agents Nantwich
Hi DP. Thanks so much for taking the time to leave such a kind review for Charlotte. She's an asset to the team here and I'm so pleased that she has been able to help you with your house journey. Good luck for the future. Gary Fear, Branch Manager, Butters John Bee
Don't provide important information
"For details of the leasehold, including the length of lease, annual service charge and ground rent, please contact the agent"
They have the information, why not display it for everyone to see, instead of waste my time having to phone up?
3 November 2023
Unprompted review
Reply from butters john bee - Estate Agents Nantwich
Hi,
We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@haart.co.uk with details and we will pass to the relevant team to investigate for you.
Thank you
Many thanks
We express our gratitude to you for the professional, high-quality work throughout the purchase of the apartment at 77 Blagg Avenue. The entire purchase procedure was quick and stress-free for us. May God bless your bjb (Nantwich) and personally Charlotte Tomlinson with all the best , prosperity and many good clients . Tetyana Davies and family.
28 July 2023
Unprompted review
Reply from butters john bee - Estate Agents Nantwich
Hi Tetyana. Thanks so much for the lovely review and the kind words about Charlotte. She is a superstar here and I'm delighted that you received such a great service. All the best in your new home and we trust you'll be happy there. Regards, Gary Fear, Branch Manager, Butters Jon Bee Nantwich
Excellent service from start to finish
This is the third time I've used Butters John Bee and like both previous occasions, Gary and Charlotte and the team have been responsive, helpful, friendly and always ensured the process went as smoothly as possible. I've purchased and sold via BJB, and would recommend them to anyone.
21 July 2023
Unprompted review
Reply from butters john bee - Estate Agents Nantwich
Hi Terry. Many thanks for taking the trouble to leave such a lovely review for us. We're delighted that we have been able to help you for a third time and good luck with everything in the future. Regards, Gary Fear, Branch Manager Butters John Bee Nantwich
Very helpful - Would recommend
Very helpful, Charlotte ended up doing alot of the communication & chasing that our solicitors should have been doing. Always helpful, nothing was too much trouble.
9 June 2023
Unprompted review
Reply from butters john bee - Estate Agents Nantwich
Hi and thank for leaving such a nice review for Charlotte. She's an asset to the branch and I'm delighted that she was able to help you. All the best in your new home. Regards, Gary Fear, Branch Manager, Butters John Bee Nantwich
Excellent service
Excellent service, I couldn’t get to the office so Kristianne drove twenty miles to me to sort the paperwork out which was quick and easy.
Thank you
2 May 2023
Unprompted review
Reply from butters john bee - Estate Agents Nantwich
Hi,
Thank you for taking the time to leave us a great review about your experience with us and Kristianne from the Nantwich branch!
Excellent service and help from Sophie…
Excellent service and help from Sophie and the team at the Nantwich Branch
3 February 2023
Unprompted review
Reply from butters john bee - Estate Agents Nantwich
Hi,
Thank you for taking the time to leave us a great review about your experience with us!
We have recently bought a property near Nantwich
We have recently bought a property near Nantwich from Butters John Bee, the whole team have been totally brilliant. So helpful and so responsive with any questions we have had, as a team they are so professional and knowledgable. They helped secure our purchase and we now have our dream retirement home, we cannot fault them and would highly recommend this team in the Nantwich office to any home buyer or seller.
1 December 2022
Unprompted review
Reply from butters john bee - Estate Agents Nantwich
Dear Lynne. Heavens, you're so kind and thanks so much. It's been a pleasure to work with you and we're so pleased we managed to find the perfect home for your perfect retirement. We know you'll love living there. home. Regards, Gary Fear, Branch Manager, Butters John Bee Nantwich
Mis-selling a property
I recently bought a share in a house in Nantwich. I was assured that there would be a shower screen on the bath and the shower head mounted above the bath. However, this is not the case so don't believe what you see in their brochure or if they show you a similar house as it will not be correct. Myself and my two neighbours were misled and mis-sold the properties, Extremely disappointed and quite angry
2 August 2022
Unprompted review
Reply from butters john bee - Estate Agents Nantwich
Hi Keith, every effort is made to ensure that correct information is given at the time of viewing, however changes to specification items can be made at times by the developer at their discretion. When you viewed the property type you were interested in, we were able to show you round a plot that was built but was sold subject to contract to another buyer. At that point, the specification that you saw was what the developer was including in their build. Unfortunately, due to you buying off plan, the developer changed the specification without informing us. We understand your frustrations and I can assure you that we have not intentionally misled you. If the developer had made us aware of the change in specification, we would have informed you, but unfortunately this was something that was out of our control.
Slightly Unprofessional
Missed 2 appointments to view a property and when they eventually did turn up I felt rushed to look around. Quite Unprofessional from such a big company.
3 September 2022
Unprompted review
Reply from butters john bee - Estate Agents Nantwich
Hi,
We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.
Thank you
Awful from start to finish
Awful from start to finish, Gary the manager lied about issues with the property and was unhelpful to solve them.
5 August 2022
Unprompted review
Reply from butters john bee - Estate Agents Nantwich
Hi,
We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.
Thank you
Tarporley/Nantwich enquiry
I recently had enquired about potentially selling my home. Nantwich branch put me in contact with their Tarporley partner Felicity who was great in resourcing the information I needed on my house valuation.
I hope she gets the recognition she deserves for providing me the help I needed.
Thanks,
Luke
13 June 2022
Unprompted review
Reply from butters john bee - Estate Agents Nantwich
Hi Luke. Really good of you to take the time to give such favourable feedback. Yes, Felicity is great and an asset to the BJB team. We're really pleased she has been able to help you. Good luck with your house move! Regards, Gary Fear, Branch Manager, Butters John bee Nantwich.
I would just like to thank Nicola Pike…
I would just like to thank Nicola Pike and Charlotte Tomlinson for their amazing work getting me towards my first home, they have been extremely helpful, I definitely would recommend.
24 February 2022
Unprompted review
Reply from butters john bee - Estate Agents Nantwich
Dear Seb. Thanks so much for taking the time and trouble to leave such a kind review. Both Nicola and Charlotte go the extra mile when trying to help and it's especially satisfying to help when it's your first home. We wish you all the best in it too! Regards, Gary, Branch Manager
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