I was skeptical that my items would arrive reading upon the reviews..but thy did after 2months of placing my order no communication throughout what so ever ..when my order arrived I only received 2 i... See more
Company replied
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Review summary
Based on reviews, created with AI
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Based on these reviews
Been more than 10 days and no delivery. Order number is 175119.
Please be aware of the very sneaky photography that Buy3x website uses! I was tricked into buying SIX bottles of Garnier night time serum because it looked like they were the normal 30ml bottles t... See more
Company replied
I haven’t received my order and apart from one automated reply I have had no response from my many emails and live chat messages. I think this is a scam and I am going to report them to retail ADR. Do... See more
2.2
Poor
56 reviews
Replied to 31% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m sure this is a scam website minting…
I’m sure this is a scam website minting money. It’s been 3 months and neither the products arrived nor my money is refunded
3 January 2026
Unprompted review
The online order is much delayed
The online order is much delayed. On follow-up emails, there is no reply; on-site chatting also followed up, but no reply. I could not find any phone number for customer report.
14 December 2025
Unprompted review
Amazing company 5 stars
Amazing company I needed that product and they managed to get me asap for my medical help.
I ordered more .
Many thanks
Mk
23 December 2025
Unprompted review
I ordered a 1 blade razor 2 half months…
I ordered a 1 blade razor 2 half months ago didnt get my order and ive emailed many a time didnt get a refund even after I asked to be sent to a manager no help at all I wouldn't buy there again.
28 October 2025
Unprompted review
Waiting 18 days for a parcel
Waiting 18 days for a parcel. Looks like courier had lost it at their warehouse. Poor communication from seller. Not recommended and won’t be using again.
3 December 2025
Stages to my purchases
This is my second purchased and unfortunately my product damage , leaked out . Hope this will better packed next time.
3 December 2025
I’ve ordered tretinoin twice from them…
I’ve ordered tretinoin twice from them and they never delivered and I’ve never gotten refund, this is a scam site please do not use
1 December 2025
It gave as expected
It gave as expected. The packaging was good as well.I will buy again soon
9 December 2025
Unprompted review
I was skeptical that my items would…
I was skeptical that my items would arrive reading upon the reviews..but thy did after 2months of placing my order no communication throughout what so ever ..when my order arrived I only received 2 items out of x3...I have been in contact but no reply what so ever..ridiculous I would not buy from them again!! The seller has responded to my review..yesterday I have reached out to the seller on
WhatsApp a few times now and still no reply!!
2 December 2025
Reply from Buy3x
Hi,
We are truly sorry for your experience and we completely understand your frustration.
The delay you faced was due to unexpected customs clearance issues on international shipments, which unfortunately impacted delivery timelines. We agree that the lack of communication during this period was not acceptable, and we sincerely apologise for that.
Regarding the missing item: in some cases, orders are split into multiple shipments to comply with customs value limits. This should have been clearly communicated to you, and we regret that it wasn’t. The remaining item was not ignored, and we will ensure this is either delivered to you or fully refunded immediately.
As a growing startup, we are learning and improving every day, but that does not excuse the inconvenience caused to you. Your feedback has been taken seriously, and we are actively strengthening our customer support and shipment updates to prevent this from happening again.
Please rest assured — we want to resolve this properly. We request you to contact us once more at support@buy3x.com
or WhatsApp us with your order number so we can close this at priority.
Thank you for bringing this to our attention, and again, we are genuinely sorry for the inconvenience caused.
Kind regards,
Team Buy3x
Not trustworthy
Not trustworthy
My order never arrived to me, I contacted them but still it didn't helped.
I didn't get my refund.
2 September 2025
Unprompted review
Reply from Buy3x
Thank you so much for your kind words! 😊
We’re really happy to hear that your order was delivered as promised and that you’re satisfied with the originality and pricing of our products. Your support truly means a lot to us and helps us grow.
We look forward to serving you again soon!
Warm regards,
Team Buy3x
Fake company
Fake company. Ordered a cast iron pan with guaranteed delivery within a short time frame. That date came and went and no pan. They claimed it was stuck in customs. Promised me a refund that never came. Had to claim from my credit card company. It’s a scam. Do not buy from this company.
5 October 2025
Unprompted review
Still haven't received my ordered after 5 weeks
I ordered some items from them and now its over 5 weeks and I still haven't received anything. I tried to follow this up on their chat service, still got no response. Its extremely unprofessional. Not using them again.
Update: 11/12/25 still no response from BUY3X. Extremely disappointing.
27 November 2025
Unprompted review
Reply from Buy3x
Hi,
We are truly sorry for the delay and the lack of response you experienced — this is not the level of service we aim to provide.
Due to unexpected customs and logistics delays, some shipments were impacted, but we fully acknowledge that the communication gap from our side was unacceptable. We sincerely apologise for the frustration this has caused.
Please share your order ID with us by contacting contact@buy3x.com, and we will issue a full refund immediately if the order has not been delivered. Your case will be handled on priority.
We understand your disappointment and are really sorry for the inconvenience caused. Thank you for bringing this to our attention — it helps us improve as we continue to strengthen our processes and customer support.
Kind regards,
Team Buy3x
Been more than 10 days and no delivery
Been more than 10 days and no delivery. Order number is 175119.
26 November 2025
Unprompted review
Buy 3X.com is not yet up to mark as a professional online seller; there is a long way to go to meet genuine customer service and satisfaction.
After I posted a critical review on Trustpilot about my dissatisfaction and annoyance with Buy 3X.com's handling of my order, Buy 3X.com finally issued a refund on the 23rd of November.
Because they made me unnecessarily wait for more than 2 months and didn't act professionally, I am only willing to give them 3 stars.
21 November 2025
Unprompted review
Reply from Buy3x
Hi,
Thank you for taking the time to update your review and for acknowledging the refund issued on 23rd November.
We completely understand your frustration regarding the long wait and the lack of professional communication earlier, and we sincerely apologise for the inconvenience caused. Your experience has highlighted areas where we needed to improve, and we have taken this feedback seriously.
As a growing startup handling international logistics, we faced unexpected customs delays during that period, but we agree that this should have been handled with clearer and faster communication from our side.
We truly appreciate you giving us 3 stars, and we hope that in the future we’ll have an opportunity to serve you better and restore your full confidence in Buy3x.
Thank you again for your honest feedback — it helps us improve.
Kind regards,
Team Buy3x
Never received my items
Never received my items. I am truly disappointed.
31 July 2025
Unprompted review
Reply from Buy3x
Hi,
We are truly sorry to hear this and we completely understand your disappointment.
This is not the experience we want any customer to have. Please share your order number with us by emailing support@buy3x.com
or contact@buy3x.com
, and our team will look into this immediately. If the order has not been delivered, we will resolve this on priority, including a full refund if required.
We sincerely apologise for the inconvenience caused and appreciate your patience. We genuinely want to make this right for you.
Kind regards,
Team Buy3x
I wish I had read these reviews before…
I wish I had read these reviews before purchasing.
If I could give zero star I would.
I bought Amla water for my hair ... Water?... definitely, Amla? ... Not even the smell of it.
Second product was simply not the product I ordered...
They answered to my email, in hindsight, it looks like AI answered, I asked for a refund and they stopped answering.
So keep your money and avoid at all cost !
Update : following their reply, I wrote to them again, they acknowledged receipt and said they would send a return label in a separate email ... It never happened... I have clearly waisted my time and money !
14 November 2025
Unprompted review
Reply from Buy3x
Hi,
We are genuinely sorry to read this and we completely understand your disappointment.
Regarding the Amla Water, we want to clarify that it is a water-based herbal formulation, which naturally has a very mild or no strong fragrance. That said, if the product did not meet your expectations, we fully respect your feedback.
Concerning the second item, receiving an incorrect product is unacceptable, and we sincerely apologise for that mistake. We also regret that our communication stopped after your refund request — this should not have happened.
Please rest assured, we are happy to issue a full refund immediately for your order. Kindly email us at support@buy3x.com
or contact@buy3x.com
with your order number, and we will prioritise this without any further delay.
We are a growing startup, and while we strive to serve our customers honestly, we clearly fell short in your case. Your feedback has been taken seriously, and we are actively improving our product checks and customer support processes.
We’re truly sorry for the inconvenience caused and hope you’ll allow us the opportunity to resolve this properly.
Kind regards,
Team Buy3x
Very poor with deliveries
Very poor with deliveries. Ordered twice still waiting for my second order which is now nearly a month. Now I'm getting no response from customer services I won't be ordering again which is a shame as the products I ordered are good quality.
11 November 2025
Unprompted review
Reply from Buy3x
Hi,
We are truly sorry for the delay and the lack of response you experienced — we completely understand your frustration.
The second order was unfortunately held and rejected during customs clearance, which caused the extended delay. We agree that our communication during this time should have been much better, and we sincerely apologise for that.
Please rest assured that a full refund has already been issued for your second order. We’re very sorry that this affected your experience, especially since you were happy with the product quality.
As a growing startup, we are actively improving our logistics and customer support processes to ensure this does not happen again. Your feedback has been taken seriously.
Thank you for your patience, and we’re genuinely sorry for the inconvenience caused.
Kind regards,
Team Buy3x
I will never buy anything from them…
I will never buy anything from them again. I put an order on 3rd of October now is 9th of November and news about it .There is no number to call them and they ignore my emails.
9 November 2025
Unprompted review
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