They sent me the wrong part, I gave them my VIN AND Reg number, now to return the wrong item, I have to pay to post to Berlin Germany, I bought this part from a co.uk website? So after sales got in t... See more
Company replied
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Review summary
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Reviews shaping this summary
I bought car parts from autodoc, which turned out to be incorrect for my vehicle. Andrew, at autodoc agreed to their return for refund, although they were in fact beyond the normal returns window.... See more
Company replied
ordered a couple parts on sunday, parts arrived present and correct on tuesday, can not fault this service. cheap , reliable, rapid delivery.
Company replied
What can I say ordered belt tensioner for Renault traffic best price Got worried with posts of coming from Germany, but wow wow , came next morning absolutely brilliant service nothing else to say a... See more
Company replied
Company details
Information provided by various external sources
Buycarparts.co.uk is one of the leading car parts online shops due to a long-term experience and thousands of satisfied customers. Make yourself sure with our service as well as excellent price offers. A large variety of manufacturers and high quality auto parts guarantee mobility of your vehicle and safety on roads. Count on branded car spare and Buycarparts.co.uk as a reliable auto parts supplier.
Contact info
4.0
Great
2k reviews
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Reply from Buycarparts - Great Britain
Hi David!
Thank you very much for your time and appreciation.
Best regards,
Buycarparts Team.
Reply from Buycarparts - Great Britain
Hello!
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
Buycarparts Team
Required parts stocked with little waiting for delivery.
After having problems locating necessary parts for an increasingly rare vehicle.
Found parts I needed in stock from here.
Delivery was a few days, but before could get booking for repairs with garage.
Some suggested parts not required, but return is free with safebuy.
Vehicle now working as it should again.
17 December 2024
Reply from Buycarparts - Great Britain
Good afternoon, Paul!
Thank you for your kind words and appreciation of the quality of our work.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team
Reasonably fast delivery from Germany
Reasonably fast delivery from Germany. Part as described. Used them a few times before, always very good service.
2 December 2024
Unprompted review
Reply from Buycarparts - Great Britain
Hello Adam!
Thank you very much for your kind words.
We will continue to delight you with high-quality service.
Best regards,
AUTODOC Team
Reply from Buycarparts - Great Britain
Hey Tom!
Thank you very much for your time and appreciation.
Best regards,
Buycarparts Team
Prompt and as described
3 December 2024
Reply from Buycarparts - Great Britain
Hello Chris!
We want to thank you for your time and positive feedback!
Best regards,
Buycarparts Team
Reply from Buycarparts - Great Britain
Hello Bernard!
We are very glad that your cooperation with us has brought positive emotions.
Our specialists are always ready to provide professional advice.
Please, feel free to contact us again.
Best regards,
AUTODOC Team
Reply from Buycarparts - Great Britain
Hello Martin!
Thank you very much for your time and appreciation.
Best regards,
Buycarparts Team
missing order
Ordered as been lost EVRI as given me a E-Mail telling me that the order as been lost yet this company will not issue a refund they just keep saying "As promised the request to the delivery company was made" but nothing else come out of it stay away from this company package was meant to be with me on the 05/11/2024 will not use this company again.
30 October 2024
Unprompted review
Reply from Buycarparts - Great Britain
Dear Andrew, We apologize for the inconvenience caused. Your case has been referred to the quality control department and will be considered as soon as possible. If you have any question, feel free to contact us on trust@buycarparts.co.uk. Best regards, Your Buycarparts Team.
No quibble refund policy
7 November 2024
Unprompted review
Reply from Buycarparts - Great Britain
Hey Richard!
Thank you very much for your time and appreciation.
Best regards,
Buycarparts Team
Before you pay they quote ‘stock items…
Before you pay they quote ‘stock items 1-2 day’s delivery’ after you pay they say 6-8 days! Be very aware although the prices are good (they are) the delivery is a lot longer than stated initially which is poor
31 October 2024
Unprompted review
Reply from Buycarparts - Great Britain
Dear Mark!
We are deeply sorry for any inconvenience caused.
Please get back to us at trust@buycarparts.co.uk, and we will look into this in detail.
Best regards,
Buycarparts team
Very good transaction
29 October 2024
Reply from Buycarparts - Great Britain
Dear K. Robson! We want to thank you for your time and positive feedback! Best regards, Buycarparts Team
Reply from Buycarparts - Great Britain
Hello Chris!
We want to thank you for your time and positive feedback!
Best regards,
Buycarparts Team
Reply from Buycarparts - Great Britain
Hello Mr CASE!
Thank you for your positive feedback!
Best regards,
Buycarparts Team
Parts fitted and working great!
Parts shipped in good time, now fitted and working perfectly.
23 October 2024
Reply from Buycarparts - Great Britain
Hello Barry!
We are very pleased to read sincere reviews.
Thank you for choosing our company. We are glad that you were satisfied with everything. Please, feel free to contact us again.
Best regards,
Buycarparts Team
never again
First, we dealt with their refund process of missing parts for a month.
Then we came to find out the rest of parts did not fit the car, we tried to see if they could fit and we had to buy new parts. Now trying to request a refund I’m told they were installed so the refund might be rejected. What a joke. Do not buy anything of this website.
21 October 2024
Unprompted review
Reply from Buycarparts - Great Britain
Dear Kika Giles,
We recommend checking the OEN references in the product description before placing an order. This check provides almost a 100% guarantee that you're selecting the correct part for your vehicle.
If you encounter any difficulties, please send us your car's details (make, model, year of manufacture, VIN/Chassis number) and a list of the required spare parts. We will be happy to select the best compatible parts for your car.
We sincerely apologize for the inconvenience you've experienced. To assist you better, please contact us at trust@autodoc.co.uk with the details of your case and order number. We’re committed to investigating the issue and doing everything we can to improve your experience.
Additionally, we offer an easy return policy, as long as the item is still brand-new and without installation marks.
Thank you for your understanding. We look forward to resolving this for you.
Best regards,
Buycarparts Team
This time
This time, you had all the items I needed and they were with me really quickly
3 October 2024
Reply from Buycarparts - Great Britain
Hi Archer Richard!
We are very pleased to read sincere reviews.
Thank you for choosing our company. We are glad that you were satisfied with everything.
Best regards,
Buycarparts Team
Reply from Buycarparts - Great Britain
Hello MR WILLIAM DAVIES,
We're incredibly sorry about your disappointment with our service.
We can't see any claims from you. Please fill out the return request in your personal account or on our website.
We will send you detailed instruction.
Our quality control manager will contact you in the nearest time.
Best Regards,
Buycarparts Team
Very poor customer service
I ordered 8 parts for my Vehicle.
I received 7, 1 was sent to the other end of the country.
I actually located the missing part and informed them, arranged for it to be sent back.
I am still waiting for my missing part, 24 days now.
They wont send me my part until they have received their part back, in fact they are now saying that its an incompatible part.
Even though I paid for expert check on the order.
Even though the part is listed as fitting my vehicle on theirs and MANY other web sites.
28 September 2024
Unprompted review
Reply from Buycarparts - Great Britain
Hello Mac McCarthy,
We sincerely apologize for any inconvenience you’ve experienced with your purchase. We would appreciate the opportunity to resolve this issue for you. Our Quality Control Manager will reach out to you shortly to clarify the situation and provide assistance.
Thank you for your understanding.
Best regards,
Buycarparts Team
Wing mirrors a bit of a novice so…
Great product I’m a bit of a novice so it was very easy to find the part and I will definitely be back if I need anything else.
25 September 2024
Reply from Buycarparts - Great Britain
Hi William!
We are very pleased to read sincere reviews.
Thank you for choosing our company. We are glad that you were satisfied with everything.
Best regards,
Buycarparts Team
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