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buycycle Reviews 12,934

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TrustScore 4.5 out of 5

4.5

Online marketplace
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See what reviewers are saying

Rated 5 out of 5 stars

very good website, good search engine and categories, some specifics could be better, the way you can search for mtb forks for example, could be a little more options so the seller also gets forced to... See more

Rated 5 out of 5 stars

Always a bit sceptic at first when using a new site but this was really good and felt serious. Easy sale, fast response and safe payments. Will definitely use buycycle again

Rated 5 out of 5 stars

I had a very smooth experience with Buycycle. The platform was easy to use, communication was clear, and the whole process felt well organized from start to finish. I also appreciated how simple it w... See more

Rated 5 out of 5 stars

The site helps to promote good buying experiance without the hasle and safety issues. You pay what you ordered and you receive what you payed. Communication is fast and easy. I would recommend to all... See more

Company details

  1. Online marketplace
  2. Bicycle Shop
  3. Bike accessories store
  4. Outdoor sports shop
  5. Road Cycling
  6. Second-hand bicycle shop

About buycycle

Written by the company

Buycycle is the leading online marketplace for buying and selling pre-owned road, gravel, and mountain bikes in Europe and the USA. Tens of thousands of cyclists use buycycle for secure transactions, shipping, and an easy buying and selling process. But don’t just take our word for it—read real buycycle reviews and experiences from riders who have used the platform.

How buycycle ensures safe transactions

Buycycle uses an escrow payment system, holding funds until buyers confirm their bike has arrived as expected. This helps protect both buyers and sellers, making transactions more secure. buycycle customer experiences and buycycle reviews often highlight this feature as a key benefit. Buycycle also handles all the shipping, so the bike arrives safely and in top condition.

What customers are saying

Thousands of cyclists have shared their experiences here on Trustpilot. If you're wondering, "Is buycycle legit?"—users report:

  • Secure Payments: Escrow protection provides confidence for both parties.
  • Easy Listings: Simple bike templates make selling hassle-free.
  • Reliable Shipping: Buycycle arranges logistics for convenience and security.
  • Customer Support: Assistance is available throughout the process.

Why cyclists choose buycycle

Buycycle offers a straightforward and transparent experience. Verified listings, competitive pricing, and buyer/seller protections make it a trusted option for many cyclists.

Read buycycle reviews and experiences to see how other riders have used the platform to find their next bike.

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Buycycle buyer protection doesn't work!

Buycycle package arrived with a carbon frame beaten, multiple hits, paint chips, scratched, lacquer missing on a large portion on down-tube, a possible crack from chain drop, a neglected and abused frame. The seller posted photos without the visible damages. After 2 weeks of "analyzing" the pictures I've sent, and few emails where I expressed my rant, they agree on a small compensation, even if the seller initially agree to return the package right after I reported the problem.
Be aware, the buyer protection on BuyCycle doesn’t work!
One of my biggest disappointments in life: to purchase a bike from buycycle and to find inside the package it was a wreak.
Sellers sell broken bicycles on buyCycle and the customer service doesn’t act on it!
The buyer doesn’t really matter on buyCycle, fees move this business.
By not taking action against these wrongdoers, this website is a threat to the users that get scammed. This is mind-blowing!!!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Buying stuff is easy

The site helps to promote good buying experiance without the hasle and safety issues. You pay what you ordered and you receive what you payed. Communication is fast and easy. I would recommend to all if buying second hand new or used stuf.

23 June 2026
Rated 1 out of 5 stars

So far a poor experience

So far a poor experience. An order cancelled, and an order placed on 08/06 and still not shipped. The site is alright, but the overall experience is poor and not inspiring trust. Buycycle, fix the shipping!!

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Bicycle arrived with a carbon crack - NO SOLUTION

Be aware the buyer protection doesn’t work.

I purchase a Trek Madone on buycycle. As soon as I removed the bicycle had a massive carbon crack.

I contacted bicycle. Zach from the team said that it was some how my responsibility that the bicycle was cracked ???

I will attached the pictures.

Be aware when buying, seller sell here broken buycycles and the costumer service doesn’t act on it.

Fees move this business and the buyer doesn’t really matter.

Attached are the pictures. Apparently somehow I’m responsible for this crack..

Edit: it is a shame to see that such platform takes 0 responsibility and puts literally life’s of their users in danger. This is just crazy

22 June 2026
Unprompted review
Rated 5 out of 5 stars

This was third bike I bought for the…

This was third bike I bought for the family via Buycycle. Bike as described and easy communication with seller. Packaging kit with TV boxes is top and brings always a smile to everybody, because the box is so light.

22 June 2026
Rated 5 out of 5 stars

Great experience

This is the best way to sell your bike. Everything is well organized. All necessary items you need to ship your bike are send to you and when your bike is ready to be shipped, courier will pick up from your place. Payments are very safe. Whole process went smoothly. I highly recommend Buycycle.

20 June 2026

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