I love the food here, but the staff is incredibly rude. I've caught them talking crap and laughing about me behind the counter on multiple occasions. The first time was when I politely asked a serve... See more
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See what reviewers are saying
Paid £10 for salmon teriyaki and only got maybe 3 tiny pieces of salmon in the main dish and a very tiny portion. Most of the dish was actually made up of Salmon skin, not salmon! Absolutely g... See more
Kokoro in Guildford Friary is not worth to visit, portions are very small in protein compare to other stores and on my last visit even the Katsu miso soup was taste less. However, Kokoro in Guildford... See more
Saturday,was a very rainy day.Took advantage of being sheltered at the Arndale centre in Manchester and came across kokoro as an opportunity to devour a first class sweet and sour meal dished up in a... See more
Company details
Written by the company
Fashion and clothing inspired by Asian culture and style.
Contact info
3183 Wilshire Blvd Suite 196-B31, 90010, Los Angeles, United States
- info@buykokoro.com
- buykokoro.com
1.9
Poor
73 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I ordered 2 pairs of pants the pants…
I ordered 2 pairs of pants the pants are good it’s just both times they gave me no tracking for the packages
2 November 2021
Reply from Kokoro
Hello PJ! I looked up your order, and it shows that a shipping confirmation with tracking information was sent to you on October 6, 2021 at 3:54 PM PST. Sometimes these e-mail will go to a SPAM/Promotions/Updates folder. In addition, you can also go through your order confirmation e-mail via the "View Your Order" link to see the tracking information. A member of our team will follow up with you. Thank you!
Not as advertised
1 November 2021
Reply from Kokoro
Hello Riri, thank you for your feedback. A member of our team has reached out to see if there is anything we can do for you.
amazing customer support!
Had a problem with the size of the pants I ordered and Mayako at customer support was able to fix it and let me know really quick.
26 October 2021
Unprompted review
Reply from Kokoro
Thank you so much for your review Kai!
Very quick to respond and just overall…
Very quick to respond and just overall nice experience.
21 October 2021
Unprompted review
Reply from Kokoro
Thanks for the review Ethan! Appreciate you!
Great customer service
Harrison was very helpful and prompt! Great customer service
20 October 2021
Unprompted review
Reply from Kokoro
Thank you so much for your review Emily!
Reply from Kokoro
Thank you so much for your review Emir!!
Poor quality stuff that can be bought…
Poor quality stuff that can be bought on AliExpress and then marked up a bunch
8 October 2021
Reply from Kokoro
Hi Tim, Thanks so much for taking the time to give us your feedback. A member of our team has reached out to see if there is anything we can do to make your experience better. Have a wonderful weekend.
The pants and sweater I ordered were…
The pants and sweater I ordered were absolutely awesome!! The t-shirt was 3XLX and fit like a US medium which kinda sucks but is all good, because it fits my fiance! Will defiently be ordering more from Kororo!!
8 October 2021
Reply from Kokoro
Thank you so much for your review Brandon!
Amazing clothing at an affordable price.
Amazing customer service. Clothing is very comfortable and fits to size. Shipping is fast -- but sometimes may be delayed due to international shipping and busy schedule from post office. Definitely a trustworthy brand that provides quality and a reasonable price!
6 October 2021
Unprompted review
Reply from Kokoro
Thank you so much for your review Ricky!
We had an issue with our goods…
We had an issue with our goods delivery, company dealt with it and sorted out
24 September 2021
Unprompted review
Reply from Kokoro
Hi Kal, glad we could resolve the situation positively. We appreciate your understanding and your review!
Reply from Kokoro
Thank you for your review Saif! We are glad you liked your items!
Shopping here was a great experience
Shopping here was a great experience! The clothes were great material and the clothes were definitely a big confidence booster. Thanks Kokoro!
9 September 2021
Unprompted review
Reply from Kokoro
Thank you so much for your review KJ! We really appreciate it, and glad you like your items!
It was okay but not good
It was okay but not good, plus found the same stuff for way cheaper and better quality
7 September 2021
Reply from Kokoro
Hi Kasity! Thank you for taking the time to post a review. I understand your frustration in that you found similar products for a lower price. We sent you an e-mail to follow up. There definitely are other companies that sell similar or same products from similar or the same suppliers. We are always looking to improve, so we appreciate the feedback.
Overall great experience
Great selection of clothes that you normally can't find anywhere else. The website and the check-out process were easy to navigate. I received the item in perfect condition. Customer service is #1.
13 August 2021
Reply from Kokoro
Thank you so much for your review Ali!
Quality of the items and originality
Quality of the items and originality . Have received compliments by passerby.
10 August 2021
Reply from Kokoro
Thank you for your review Fadela! I'm sure you look great in them!
Ok product, long shipping time
The product is good, the materials are ok. The print is good quality. I wish the material was more breathable, since is a more summer-y piece, but it has a bit of a "thigh nylon" quality to it that seems durable but not great for warm days.
The shipping, however, is very long time, it took about a month to arrive.
3 August 2021
Reply from Kokoro
Thanks for your review Oscar! I tracked your order and see that you placed your order on July 5th, and it arrived on July 21st (2 weeks & 2 days) to Germany from Asia. We are always looking to improve, so we will take this feedback into consideration. We are a small family run business, so we do not have access to some of the larger shipping services. Thanks for your understanding. We appreciate your business!
I really love the cut of the shirt
I really love the cut of the shirt. the torso and shoulders fit great but the arms are tight. I would love the same shirt but with an extra inch or more to widen the arms.
31 July 2021
Reply from Kokoro
Thank you so much for your review and feedback Craig!
The pants are really cool but I wish…
The pants are really cool but I wish the material would be softer and the supports are very nice hope you guys business going well!
13 July 2021
Reply from Kokoro
Thank you so much for your review Thitiwat!
Great Customer Service
I had originally received a pair of the navy blue harem pants and was unhappy with how they were compared to the picture, the quality of the pants were very good though. I tried emailing them about it but never received a response. A gentleman named Vince contacted me today and said they were going to take care of me and send out a new pair. Overall expedient service! Will defiantly be a return customer.
3 July 2021
Reply from Kokoro
Thank you Jonathan! Glad to connect and resolve the issue!
Reply from Kokoro
Thank you for your review Rodolfo!
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