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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buy Me a Coffee makes it easy for writers and artists to share their work and receive support without pressure. The platform feels personal, simple, and creator-first. I love how it lets me connect wi... See more
Company replied
Changing country and currency due to relocation can be a nightmare with some platforms. Most respond with "delete and open a new one" so you lose everything. With Buy Me A Coffee, I found their suppor... See more
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Julie was responsive and great with helping me with my issue. She was fantastic with following up and making sure my issue was resolved, which it now has been! I am very happy to be signed up with Buy... See more
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Company details
Written by the company
Buy Me a Coffee is the best way for creators and artists to accept one-off support and membership from their fans.
Contact info
3.6
Average
1k reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Buy Me a Coffee
Hi Boniface! Thank you for your review! We’re glad you found it easy to join and appreciate you taking the time to share your experience.
I love using BuyMeACoffee
I love using BuyMeACoffee - it's easy to create a shop and start receiving support/money for your products. The site has been constantly growing by adding new features, allowing more supported payment types, file types, adding discounts and etc. There was removal of PSD files from the supported format on the site, but after my "feature request" - I have received such a quick response from the Head of the Support Team and notification that they have now enabled support for .psd files on the platform. I am able to upload these files without any issues again going forward. I want to add that I daily and actively using this platform, I am digital freelance illustrator, bases creator & character designer - throughout the time (from 2022) I got over 3,500 supporters and in general thankful for everything what BuyMeACoffee does! Their customer service always polite, I am satisfied how fast I receive response from support team. Plus I would like to add that payouts system is amazing - haven't had any issues with any of that! Thank you so much, BuyMeACoffee, for taking care of your digital artists & creators!! ♥
15 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Angel Queens! Thank you for the detailed and thoughtful review! We truly appreciate your kind words about the platform, our features, customer support, and payouts — and we’re grateful to have you as a creator with us since 2022. Reaching over 3,500 supporters is an incredible milestone.
We understand your concerns about the removal of PSD file support and recognize how important this format is for many creators. Your feedback has been shared with our team and is genuinely valued.
Thanks again for your continued support and for being such an active part of the Buy Me a Coffee community!
my chicken is funky
it is a funky new platform that I can play around on and not feel like I'm being stalked online
14 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Xandria! Thank you for your review. We’re happy to hear you’re enjoying the platform and appreciate our focus on a more comfortable, privacy-conscious experience.
Excellent customer service
Excellent customer service. Had issues submitting my link for approval but their rep was very helpful and everything worked out!
13 January 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you so much for the kind words! We’re glad to hear our support team was able to help and that everything worked out. We really appreciate you taking the time to share your experience.
Withholding my money
Support has sent me in circles repeatedly to locate and receive my payouts. I got sent to Stripe, who couldn't help me, and even asked me to get my donors to tell me their credit card info! Obviously a huge security and trust risk.
Now, BuyMeACoffee is making me send the same info repeatedly. A particularly frustrating staff member who is allowed to be anonymous as "Yogini," doesn't read my messages. She replies with links that don't lead to a solution. I send them a screenshot, she sends me back to the wrong page. The whole time refusing pay me my money. She claims there is some sort of secret email I used, when I only have the two addresses. This is weaponized incompetence. I get the feeling she's amused.
I've now spent over an hour on this nonsense. Next, is asking my last donor to complain to his credit card company. Because they've appropriated his money.
8 January 2026
Unprompted review
Reply from Buy Me a Coffee
We’re truly sorry to hear about this experience — we understand how frustrating and upsetting this situation has been, especially when it involves your payouts and time. This is not the level of support we aim to provide.
We’d like to look into this more closely and help resolve it properly. Please respond with your account details so we can escalate the case to a senior support specialist.
We appreciate you bringing this to our attention and apologize again for the inconvenience and confusion you’ve experienced.
Disappointing
Disappointing! will not accept European Credit Cards!!!
12 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Anna! We’re sorry for the frustration this caused. At the moment, our payment provider does not support all European credit cards, and we understand how disappointing that can be. Our team is actively working on expanding payment options to better support users in Europe. Thank you for sharing your feedback — it helps us prioritize improvements.
Title: SCAM ALERT
Title: SCAM ALERT: Withholding funds and no refund after 10 days! Rating: 1 Star (⭐) Review: "I am a creator from India. My account was closed without valid reason 10 days ago. Support promised a refund to my supporters immediately, but NO ONE has received their money back yet. You have effectively stolen my earnings and my supporters' money. If the refund is not processed within 24 hours, I am filing a formal fraud complaint with international consumer forums and tagging you on x and ig
Update: Still No Contact (Don't believe their reply)
You replied to this review hours ago stating you would "reach out to me directly." I have been refreshing my inbox and spam folder since then. I have received ZERO emails from you.
Please stop posting standard copy-paste replies just to look good publicly. If you actually intend to solve this, send the email NOW.
Status: Still waiting. Money still stuck. Account still blocked.
UPDATE (Jan 13): It has been over 24 hours since you replied here saying you would "reach out to me directly". That was a lie. I have checked my Inbox and Spam folder — ZERO emails from you. You are holding my $161 USD. Stop the PR stunts and process my payout. 14/ 01/2026
11 January 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you for sharing this, and we’re very sorry for the stress and frustration this situation has caused you and your supporters. We understand how upsetting it is when funds or refunds are delayed, especially after expectations were set.
We’ve seen your report and want to help clarify and address what’s happening. Refund timelines can sometimes vary depending on payment methods and processing partners, but we recognize that the lack of clear updates has been concerning, and we regret that this has been your experience.
We’ll be reviewing your case and will be reaching out to you directly to follow up, provide clarity on the refund status, and assist however we can. Thank you for bringing this to our attention — we appreciate the opportunity to look into this further.
Scam platform
Scam platform! False accusations of "adult content" on an EMPTY profile to steal funds!
DO NOT USE THIS PLATFORM! Buy Me a Coffee is a scam that uses fake accusations to freeze and steal users' money.
My account was COMPLETELY EMPTY. I had ZERO photos, ZERO posts, and ZERO links to any restricted content. I created the profile, received a legitimate support payment of $175, and the moment I tried to withdraw my funds, they banned me.
They had the audacity to claim I violated "adult content" policies. This is a MALICIOUS LIE and DEFAMATION. I have never been involved in the adult industry in my life. My linked social media accounts are clean and personal. They are simply using this "adult content" label as a convenient excuse to withhold my $160 after taking their fees.
They provide no proof, no explanation, and no human support. They are hiding behind automated scripts to avoid paying out. This is pure discrimination and financial fraud.
Stay away if you don't want your money stolen under false pretenses! I am also filing a formal complaint with Stripe (their payment processor) to report this fraudulent behavior.
Give me my money back and stop lying about your users!
buymeacoffee.com misssantini
8 January 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you for sharing your concerns. We’ve seen your report and understand how upsetting this experience has been, especially regarding access to your funds.
We want to be clear that we do not freeze or withhold earnings arbitrarily or to “steal” funds. Account restrictions related to content or policy compliance are based on internal reviews and signals that may not always be visible on the public-facing profile alone. That said, we recognize that receiving a restriction notice without sufficient context can feel frustrating and unfair.
We take allegations like this seriously and will be reviewing your case again. We appreciate you raising this issue and the opportunity to look into it further.
So far so good
So far so good, responded quickly to a bug, I found using the app on a Google Pixel 10, it was quickly fixed..
5 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Jimmy! Thanks for the kind feedback! We’re glad we could quickly resolve the issue you encountered on your Pixel 10. Please let us know if you run into anything else.
Buy me a coffee just tried to charge me…
Buy me a coffee just tried to charge me $150 aud. I didnt make a willing payment or donation. I DON'T KNOW WHY THIS Was tried. Seems like a scam?
*edit to response: lucky it was tried to be charged to a card I rarely have money in so it was declined. The attempt was twice and it says under buy me a coffee, with the aa.e logo from your website. Someone is using your name if it wasn't you. Or maybe you assume everyone drinks coffee and people won't notice? Good luck, merchant has been blocked.
9 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Dani! Thanks for bringing this to our attention. We want to assure you that Buy Me a Coffee does not process charges without user authorization. A $150 AUD charge would only occur if a payment was confirmed within an account.
Please contact our support team so we can investigate this immediately and help resolve the issue for you.
Seven Days Passed and Still No Refund. What Is Happening?
On January 1st, I received an email informing me that my account had been suspended and that Buy Me a Coffee would no longer be able to work with me. I was told that my remaining balance would be refunded to my supporters within 7 days.
It has now been over 7 days, and the refund has still not been processed. I have seen no indication that the money has been returned to my supporters. I have sent multiple emails asking whether the refund has been initiated or automatically processed, but I have received no response or confirmation.
This entire experience has been extremely disappointing and unprofessional. There has been no transparency, no communication, and no resolution. I expect an immediate update regarding the status of the refunds.
My page is madebylucky
1 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Lucky! We’ve confirmed that the refunds were already processed on our end. Depending on the supporter’s bank or payment provider, it may take additional business days for the funds to appear.
Reply from Buy Me a Coffee
Hi Sel! Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. Our fees reflect the level of service and resources required to deliver quality and compliance, and any holding of funds is typically due to standard processing, verification, or regulatory requirements. We’d appreciate the opportunity to review your specific case and address your concerns directly. Please feel free to contact us so we can assist you further.
Serious payout issues and lack of customer support response
Based on my experience, I would not recommend using Buy Me a Coffee, especially if you rely on timely payouts for your work or business.
Since July 2025, I have been facing serious issues receiving payouts for transactions that appear as completed on the platform. To date, I have not received any of the funds, despite having submitted all requested verification documents.
As of today, there is still no solution. No clear explanation has been provided, no policy has been cited, and no timeline for resolution has been shared. My account was restricted/disabled without a clear reason, which has made it impossible to resolve the issue or access my earnings.
What has been most frustrating is the complete lack of customer support. I have sent multiple emails over several months, attempted to contact the company via X (Twitter) and other official channels, and received no response at all. My most recent email, sent in November, also remains unanswered.
Unfortunately, it feels like public negative feedback is the only way to get attention, as private support requests and direct communication have not led to any response. This should not be necessary for creators who depend on the platform for their income.
When a platform handles creators’ earnings, transparency, communication, and accountability are essential. Based on my experience, I strongly advise other creators to consider alternative platforms with more reliable payout and support processes.
9 July 2025
Unprompted review
Reply from Buy Me a Coffee
Hi Yeimer! Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation has caused and understand how stressful payout delays and account restrictions can be—especially when you rely on the platform for your income.
This is not the experience we aim to provide. We take concerns around payouts, communication, and transparency very seriously, and we regret that you felt unsupported while trying to resolve this matter. Account restrictions and payout reviews can occur due to compliance and verification requirements, but we recognize that clearer communication and timely responses are essential.
We would appreciate the opportunity to review your case directly and work toward a resolution. Thank you for bringing this to our attention—your feedback helps us identify where we need to improve, and we’re committed to doing better.
Julie at BMaC was incredibly helpful in…
Julie at BMaC was incredibly helpful in resolving an issue I encountered. Prompt response with immediate follow up. Great customer service!
5 January 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you so much for your kind words! We’re thrilled to hear Julie was able to assist you promptly and effectively. Providing great customer service is always our priority, and we truly appreciate you taking the time to share your experience.
Complicit In Genocide
Removing an account that documents war crimes in the name of preventing violence is both disgusting and complicit in genocide.
5 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Said! After further review, the team has reinstated the account and restored access to the platform. If you have questions moving forward, please don’t hesitate to reach out to our support team.
Would not recommend
Would not recommend, says you can access your funds straight away but then you can’t and have to be verified etc which takes forever. My account didn’t meet the terms which is so strange as I definitely did provide information links and its use. My content page was blank as I hadn’t started posting yet obviously as it’s a new page.
Customer service unhelpful, lost out on money and not returned to sender or myself!
28 December 2025
Unprompted review
Reply from Buy Me a Coffee
Hi Cabby! We’re sorry to hear about your experience.
While we aim to provide quick access to funds, all accounts are subject to verification and compliance checks. In this case, the account did not meet our eligibility requirements. New accounts with blank or inactive content pages may not be approved, as we require evidence of intended platform use.
Funds are not lost and are refunded in line with our policies when an account does not pass verification. We regret that our support response did not meet your expectations and appreciate your feedback.
Please avoid
Please don't use this service if you expect access to your funds any time soon . They say 24 hrs to 7 days but I ended up waiting 21 days to get the money I had raised and this was only after many complaints and emails where they promised to " prioritise " my account confirmation. Nice idea but awful customer service 😡
10 December 2025
Unprompted review
Reply from Buy Me a Coffee
Hi Nick! Thank you for your feedback, and we’re truly sorry for the delay you experienced in accessing your funds. While our verification process usually takes 24 hours to 7 days, we acknowledge that a 21-day wait is unacceptable. We understand your frustration and regret the inconvenience caused.
Your comments have been shared with our team to help improve our processes and communication moving forward.
2 payments taken from my account which…
2 payments taken from my account which i know nothing about , tried to email them and got a reply saying although it says their details on my statement it might not be them!!! avoid they are scammers , card now cancelled due to these crooks
24 December 2025
Unprompted review
Reply from Buy Me a Coffee
We’re really sorry to hear about your experience and understand how concerning unexpected charges can be. If a transaction appears on your statement with our descriptor, it’s important for us to investigate it directly. In some cases, descriptors can look similar even when the charge didn’t originate from us. We encourage you to reach out to our support team again with the transaction details so we can look into this thoroughly and clarify what happened. Your security and trust are very important to us.
On time payout, chat support is also great!
They've been on time of every payout and have always responded to my inquiries and worries. I was very nervous at first because of other platform not being creator friendly but Buy me a Coffee has been really great so far and have treated me great. I'm happy to be part of it.
1 November 2025
Unprompted review
Reply from Buy Me a Coffee
Thank you so much for sharing your experience! We’re really glad to hear that payouts have been timely and that our team has been able to support you when needed. We understand how stressful it can be after dealing with less creator-friendly platforms, so it truly means a lot to know you feel valued here. We’re happy to have you as part of the Buy Me a Coffee community.
I contacted customer with a question…
I contacted customer with a question and within a matter of minutes, they responded! Best customer service I've experienced all year from anybody.
This is a great app, BTW.
22 December 2025
Unprompted review
Reply from Buy Me a Coffee
Thank you so much for the kind words! We’re really glad we could help quickly, and it means a lot to hear that you’ve had such a great experience. Thanks for using the app—we truly appreciate your support!
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