I had a faulty Vape and Ruth went over and above to send me a replacement out within 24 hours which is why I gave five stars. Although i got a bit impatient due to royal mail issues I apologise. Overa... See more
Company replied
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See what reviewers are saying
Excellent vaping flavours, good value products and truly exceptional customer service. This company is a real pleasure to do business with!
Company replied
Fantastic customer service when I had need to contact them after being informed that one of the disposable vapes I had ordered on a special offer had sold out. The young lady was so friendly & helpful... See more
Company replied
I've been shopping from V2 for many years and have always found their products and support to be very good. I recently got lost trying to find the right replacement coils for one of my vapes so I... See more
Company replied
Company details
Written by the company
V2 Cigs UK is an online retailer of e-cigarettes, vape kits, pod kits, e-liquids and vape accessories for adult smokers and vapers across the UK. For over 18s only. We want to keep vaping simple, whether you're switching from smoking or you've been vaping for years. That means well-made, consistent products, clear information and friendly advice when you need it. If you're not sure which device or e-liquid suits you, get in touch and our team will help you find the right fit. Vaping shouldn't be complicated. Switching to vaping can feel confusing at first. There are different devices, coils, nicotine strengths and e-liquid types to choose from. That's why we focus on easy-to-use, reliable and stylish products, backed by a UK customer service team who can answer questions about devices, tanks, coils and e-liquids. V2 Cigs UK launched in January 2012 and has been supplying vape kits and e-liquids to customers across the UK ever since. We're part of the wider V2 Cigs family, which began in the United States. Important Information Our products are intended for adult smokers and existing vapers aged 18 and over. Many of our products contain nicotine, which is a highly addictive substance. Vaping products are not recommended for non-smokers. Visit our website at www.buyv2cigs.co.uk to get in touch or browse the range.
Contact info
54 Broadway, PE1 1SB, Peterborough, United Kingdom
- 01733 555555
- team@buyv2cigs.co.uk
- buyv2cigs.co.uk
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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one star for company and not product which Inever received
I ordered the products and got a confirmation of the order. The next day I got an email saying the delivery would be delayed due to Royal mail high volumes. Then I got an email asking me to review the products which I had not received. Next I got an email saying the status of my delivery had been changed to "refunded" - no explanation, such as product out of stock or discontinued. The same email stated the company was doing its best to get the delivery to me, and also bizarrely contained a message about covid restrictions which all ended a very long time ago. I then got the refund, followed by another request to review the product! Throughout this process I tried to call on the number on the website numerous times but there was just an unavailable message and no answer message facility.
27 February 2024
Reply from V2 Cigs UK
Hello Mr Clayton, thank you for taking the time to review. Following an investigation into what happened with you order in this case, we we accept is below our usual high standards, We did try to contact you on several occasions, via text and e-mail, but received no response, therefore the decision was made to fully refund the items ordered. We just wanted to also make you aware that we did have a temporary issue with the telephone number on the website not connecting the call to our team (when the caller was using a mobile device) - this problem has been isolated and fixed.
In terms of the mixed communications (and inaccurate communications that you received relating to delivery and Covid restrictions), we have looked into why this happened and have reviewed and improved the messaging flow, as well as the review invite scheduling. Again we apologise for the ill-timed invite to review, which is automated and was sent clearly in error on this occasion.
This is a log / timeline of the attempts that we made to contact you to find resolution
2 x Texts Sent to customer on 28/2/2024
1 x Text Sent to customer on 1/3/2024
1 x EMAIL Sent to customer on 6/3/2024 - No Response from Customer
REFUNDED full amount
Thank you once again for taking the time to raise these points. It is very much appreciated.
Excellent service
4 March 2024
Reply from V2 Cigs UK
Thank you Julie for your review we are glad you are happy with the service we provided.
Excellent company in products and service
I have continually found V2 Cigs UK to be an excellent company to deal with. Their products and service are first class and any dealing that I have had with staff have been prompt and professional. Just as importantly, their products are excellent and despatch very prompt.
28 February 2024
Reply from V2 Cigs UK
Thank you Roger for taking the time to write your review. We are delighted you are happy with the products and service provided.
Reply from V2 Cigs UK
Thanks you for your review Emma. We are sorry to hear you had some problems with payment. You can contact customer service for help with any issues you may have. We are always happy to help.
Refillable ecig tank … oh dear
Agree with others. They crack and leak. Just not robust enough. Thinking of changing - shame because I like the shape and battery.
1 March 2024
Unprompted review
Reply from V2 Cigs UK
Thank you Linda for your review. We are sorry to hear that you are having some issues with the product. Customer Service will contact you do discuss how to resolve this.
Reply from V2 Cigs UK
Thank you for your review Ron. Your comments are very much appreciated.
Orders always arrive promptly.
21 February 2024
Reply from V2 Cigs UK
Thank you John for your review. We are glad you are happy with our delivery service.
Reply from V2 Cigs UK
Thank you Mark for your review. We are glad you are happy with the service provided.
Reply from V2 Cigs UK
Thank you Richard for your review. We are glad you are happy with the product and service provided.
Always helpful
Always helpful, easy to order and delivery is always on time, never had any problems
15 February 2024
Reply from V2 Cigs UK
Thank you Gavin for taking the time to write your review. Your comments are very much appreciated.
As usual the products were very good
As usual the products were very good. Ordering was simple with the good website. Delivered next day and choice of carrier excellent.
14 February 2024
Reply from V2 Cigs UK
Thank you for taking the time to write your review. Your comments are very much appreciated.
Brilliant service and products still…
Brilliant service and products still not smoking so doing exactly what I hoped
6 February 2024
Reply from V2 Cigs UK
Thank you for your review. We are delighted that you are happy with the products and service provided.
I received the product on time.
30 January 2024
Reply from V2 Cigs UK
Thank you for your review. It is good to know you received the product you ordered on time.
Reply from V2 Cigs UK
Thank you Lee for your review. Its good to know you are happy with the service provided.
order sent and received promptly
1 February 2024
Reply from V2 Cigs UK
Thank you Gillian for your review its good to know that you received your order promptly.
Reply from V2 Cigs UK
Thank you Alison we are glad to hear that you are happy with the product and service provided.
Reply from V2 Cigs UK
Thank you for your review we are glad to hear you are happy with the product and delivery service.
Ruth is always brilliant when I phone…
Ruth is always brilliant when I phone up to order my liquids from v2 .They are the best liquids never had a problem using v2 unlike other liquids I have tried .
1 February 2024
Reply from V2 Cigs UK
Thank you Lyn for taking the time to write your review. We are delighted you are happy with the product and service provided.
Excellent company
Excellent company, extremely fast delivery, been ordering from them for years!..... No problems at all with them as a company ... 😊
25 January 2024
Reply from V2 Cigs UK
Thank you Deborah for for taking the time to write your review. We are delighted you are happy with the service we provide. Thank you for your continued custom.
Great service fast delivery
23 January 2024
Reply from V2 Cigs UK
Thank you Joanne for your review we are glad you are happy with the service provided and delivery .
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