I had a faulty Vape and Ruth went over and above to send me a replacement out within 24 hours which is why I gave five stars. Although i got a bit impatient due to royal mail issues I apologise. Overa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent vaping flavours, good value products and truly exceptional customer service. This company is a real pleasure to do business with!
Company replied
Fantastic customer service when I had need to contact them after being informed that one of the disposable vapes I had ordered on a special offer had sold out. The young lady was so friendly & helpful... See more
Company replied
I've been shopping from V2 for many years and have always found their products and support to be very good. I recently got lost trying to find the right replacement coils for one of my vapes so I... See more
Company replied
Company details
Written by the company
V2 Cigs UK is an online retailer of e-cigarettes, vape kits, pod kits, e-liquids and vape accessories for adult smokers and vapers across the UK. For over 18s only. We want to keep vaping simple, whether you're switching from smoking or you've been vaping for years. That means well-made, consistent products, clear information and friendly advice when you need it. If you're not sure which device or e-liquid suits you, get in touch and our team will help you find the right fit. Vaping shouldn't be complicated. Switching to vaping can feel confusing at first. There are different devices, coils, nicotine strengths and e-liquid types to choose from. That's why we focus on easy-to-use, reliable and stylish products, backed by a UK customer service team who can answer questions about devices, tanks, coils and e-liquids. V2 Cigs UK launched in January 2012 and has been supplying vape kits and e-liquids to customers across the UK ever since. We're part of the wider V2 Cigs family, which began in the United States. Important Information Our products are intended for adult smokers and existing vapers aged 18 and over. Many of our products contain nicotine, which is a highly addictive substance. Vaping products are not recommended for non-smokers. Visit our website at www.buyv2cigs.co.uk to get in touch or browse the range.
Contact info
54 Broadway, PE1 1SB, Peterborough, United Kingdom
- 01733 555555
- team@buyv2cigs.co.uk
- buyv2cigs.co.uk
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As usual delivery was quick
As usual delivery was quick, I've been using V2 Cigs UK for a long time and have always been happy with their service.
21 May 2024
Reply from V2 Cigs UK
Thank you Carolyn for your review we are glad you are happy with the service provided. Thank you for your continued custom.
Good quality products
22 May 2024
Reply from V2 Cigs UK
Thank you for your review. Your comments are appreciated.
The items were delivered after 7 days…
The items were delivered after 7 days and all the juices i ordered were expired so i had to throw them away anyways. Horrible experience
9 May 2024
Reply from V2 Cigs UK
Thank you for your review. We are sorry you were unhappy with the purchase. The items you purchase were sale items which had a very short expiry date hence the reason for the sale. We encourage customers to contact us if they have any issues with the product.
Good products and usual good service
8 May 2024
Reply from V2 Cigs UK
Thank you for your review. We appreciate your comments.
Reply from V2 Cigs UK
Thank you for your review. Its good to know you are happy with the our products and customer service.
Lovely product quick delivery good…
Lovely product quick delivery good value for money now my favourite brand
10 May 2024
Reply from V2 Cigs UK
Thank you Anna for your review. We appreciate your comments.
Reply from V2 Cigs UK
Thank you for your comments it is very much appreciated.
Prompt service kept lmformed via e…
Prompt service kept lmformed via e mail of delivery status very happy with product
5 May 2024
Reply from V2 Cigs UK
Thank you David for your review we appreciate your comments.
Outstanding Products, Unbelievable Customer Service
I purchased a Xeo Void from V2 in mid-March and it developed a fault in mid-May.
Spoke to Ruth about my predicament (I live in the US and was only in the UK to visit friends and family) and was absolutely gobsmacked with the customer service.
A replacement was sent to me which arrived next day.
Seriously, I have purchased products from V2 for a number of years and this is the first time I have had to call customer services. Their products are top notch and now I can honestly say this is surpassed by their customer service.
14 May 2024
Unprompted review
Reply from V2 Cigs UK
Thank you Gareth for you lovely review. We were happy to help and are delighted that you are happy with the replacement and customer service.
Excellent product
Excellent product, great service and delivery.
Everything went very well as usual.
1 May 2024
Reply from V2 Cigs UK
Thank you Paul for your review. We are glad you are happy with the products and customer service provided. thank you for your continued custom.
So impressed!
I am so impressed with my
ecigarette and 100% VG Artic menthol eliquid...NO cigarettes for 1 week and 2 days!! So impressed with your advice and service.
Thank you
2 May 2024
Reply from V2 Cigs UK
Thanks Carolyn for your review. We appreciate your custom and hope you continue to be cigarette free!!
As always excellent customer service…
As always excellent customer service and delivered on time
30 April 2024
Reply from V2 Cigs UK
Thank you Sandra for your review. Your comments are very much appreciated.
Excellent fast service
28 April 2024
Reply from V2 Cigs UK
Thank you for your review. Your comments are appreciated.
V2 is the most superb company
V2 is the most superb company. the staff so friendly, helpful and efficient answering their telephones immediately. Orders are sent often within a few hours of ordering and their vape flavours are without doubt the best.
17 April 2024
Reply from V2 Cigs UK
Thank you Lucinda for your lovely review..We are delighted you are happy with the product and service provided.
I only use the shop for my vaping…
I only use the shop for my vaping needs. They have everything I need. They are very helpful with all queries. Thanks!!!
21 April 2024
Reply from V2 Cigs UK
Thank you Penny for your review. Its good to know you are happy with our products and service provided.
Reply from V2 Cigs UK
Thank you Michael for your review your comments are very much appreciated.
Reply from V2 Cigs UK
Thank you Penelope for your review. We are glad you are happy with the service provided.
Lovely thank you.
11 April 2024
Reply from V2 Cigs UK
Thank you for your review. We appreciate your comments.
Reply from V2 Cigs UK
Thank you Adam your comments are appreciated.
Always reliable service
9 April 2024
Reply from V2 Cigs UK
Thank you for your review. Your comments are appreciated.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.