The club was busy due to Bank Holiday. The staff were friendly as always. Atmosphere was good and the prize money was enhanced as it was a Bank Holiday special promotion. The package paper and electr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant night out, staff really friendly Thought it very strange that people with electronic boards did not need to shout confirming a win Plus a lot of talking while games going on - not very... See more
Company replied
If you want a night out where you control how much you spend, have a drink & some food, feel safe on your own or have a friendly chat with the staff, then the thrill of a win is a bonus then buzz is f... See more
Company replied
Great games. It food allergies need better explanation as to if the rolls for burgers etc have dairy in and provide alternative milk butter etc as this limits those with allergies to what they can eat... See more
Company replied
Company details
- #3 of 5 best companies in Bingo hall
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, United Kingdom
- buzzbingo.com
4.0
Great
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lack of food
We had some wins which is always a bonus. There was a lot of food unavailable which was disappointing.
9 April 2026
Unprompted review
Reply from Buzz Bingo
Hi Philip,
I hope you're well. Thank you for taking the time to leave us a review for our Wolverhampton Ashmore Park Club.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website.
We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo
Good evening,
I hope you're well. Thank you for taking the time to leave us a review for our Middlesbrough club.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
I found today the manager and…
I found today the manager and electronics staff snappy abrupt and impatient with me today its usually very friendly but today its understaffed and staff today seem to be under pressure lacks staff
10 April 2026
Unprompted review
Reply from Buzz Bingo
Hi Lisa,
I hope you're well. Thank you for taking the time to leave us a review for our Lincoln Club.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website.
We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Buzz Bingo
Love a game of bingo, always polite and friendly staff and I love to plan a visit for an evening at the best bingo.
9 April 2026
Reply from Buzz Bingo
Hi Amanda,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Castleford. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Good app lots off promotions easy to use
9 April 2026
Reply from Buzz Bingo
Hi Andrew,
Thank you for taking the time to leave us a review and I hope you are doing well!
It is great to hear you are enjoying your time on our site, that is all we could hope for!
We will continuously strive to provide the best variety and promotional offers possible to our players.
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Olivia
Customer Reviews Team
Just like the variety of gsmes
2 April 2026
Reply from Buzz Bingo
Hi Yvonne,
Thank you for taking the time to leave us a review and I hope you are doing well.
It is great to hear you are enjoying your time on our site, that is all we could hope for!
We will continuously strive to provide the best variety of games possible to our players.
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Tia
Customer Reviews Team
It is really good
It is really good. They do run out of pizza, a woman who was really rude, she needs training on customer service as we are always right. I was polite and kind.
6 April 2026
Unprompted review
Reply from Buzz Bingo
Hi there Claire,
I hope you are well.
Thank you for taking the time to leave a review.
I am sorry to hear your experience within our Poole club did not meet your expectations, we will always try to provide an enjoyable experience for all of our customers.
I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Kind Regards,
Tia
Customer Reviews Team
I downloaded the app I've had a £5…
I downloaded the app I've had a £5 bonus and some free spins on the day I was given these bonus I was told the games are no longer available. What's the point of giving a bonus to be told the game is no longer available not impressed at all.
Won't be bothering with this site again.
6 April 2026
Unprompted review
Reply from Buzz Bingo
Hi there Nickina,
I hope you’re well.
I am sorry to hear of any issues . Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
We are contactable through a variety of methods outlined on our 'Contact Us' page.
I am sure we can get your issue resolved and hopefully improve your experience with us.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Tia
Customer Reviews Team
Absolutely astounding service
Absolutely astounding service, the bingo and slots are great fun and relaxing, the drinks are reasonably priced, the seats are even comfy, this is hands down the best bingo place iv been to, so congrats to you all and the staff
3 April 2026
Reply from Buzz Bingo
Hi George,
Thank you so much for your amazing feedback! We’re absolutely delighted to hear how much you’re enjoying the bingo and slots in our Leicester club, and that you find the whole experience fun and relaxing.
It’s great to know the drinks, comfortable seating, and overall atmosphere all added to your visit—and your kind words about our team really mean a lot to us.
We truly appreciate your support and are thrilled to be your favourite bingo venue. We can’t wait to welcome you back again soon!
Kind Regards,
Tia
Customer Reviews Team
I paid £40 tonight missed a few games…
I paid £40 tonight missed a few games due to all boards being dead despite not many in club.
I was split up from my friends and made to sit in wizard area.....I had no seat for 15 minutes while guy went looking but a couple got me one by time he came back empty handed 15 mins later.
I had manual books I missed too stood there ......the guy promised to get me a tablet so I could sit with my group again. Never saw him again.
During interval I went for tablet .....I was spoken down to infront of the customers stood there when I asked if one had a battery .... he said " I sat u
You in the wizard area you don't need one!!!!!
I took one and went back to my friends .... I haven't been in ages as I started going bingo 3000 after this experience I remember why . Money wasted and im extremely upset.
3 April 2026
Unprompted review
Reply from Buzz Bingo
Hi Julie,
Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the issues you faced during your visit to Buzz Bingo Blackburn.
It’s disappointing to learn that your evening was disrupted by seating problems. We strive to provide a welcoming and enjoyable environment for all our guests, and it seems we fell short during your visit. Your feedback is invaluable, and I assure you that we will address these concerns with our team to prevent similar situations in the future.
I understand how important it is to enjoy your time with friends, and I apologise for the inconvenience caused by being separated from your group.
Thank you again for bringing these matters to our attention.
We hope to have the opportunity to welcome you back and provide a much-improved experience.
Kind regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo
Hi Jane,
Thank you for your great feedback! We’re so pleased to hear you’re enjoying the bingo and that you’re happy with our quick withdrawal process.
Providing a fun experience alongside fast and reliable service is really important to us, so it’s fantastic to know we’re hitting the mark.
We appreciate your support and hope to see you playing again soon!
Kind Regards,
Tia
Customer Reviews Team
Brilliant bingo slots the best…
Brilliant bingo slots the best hopefully get lucky 🍀 soon but overall great easy to use great all round
2 April 2026
Reply from Buzz Bingo
Hi Chelsi,
Thank you for the fantastic review! We’re so glad to hear you’re enjoying our bingo and slots, and that you find everything easy to use—that’s exactly what we aim for.
Fingers crossed your luck is just around the corner! We really appreciate your support and are thrilled you’re having a great all-round experience.
We look forward to seeing you back again soon!
Kind Regards,
Tia
Customer Reviews Team
Staff members are friendly, helpful and appreciative
Online and at Torquay bingo hall. Experience I’ve had is great - staff all seemed to be welcoming and friendly. Bingo hall had a good atmosphere and chat room staff engaged well.
3 April 2026
Reply from Buzz Bingo
Hi there,
Thank you so much for your kind feedback! We’re delighted to hear that you’ve had such a great experience both online and at our Torquay bingo hall.
It’s wonderful to know that our team made you feel welcome and that you enjoyed the friendly atmosphere. We’re especially pleased that our chat room staff helped create an engaging and enjoyable environment—this is exactly what we aim for.
We truly appreciate you taking the time to share your experience, and we look forward to welcoming you again soon!
Kind Regards,
Tia
Customer Reviews Team
If you have connection issues during…
If you have connection issues during most of the big live or nationwide games, why not invest in making this issue go away? So many people upset that they couldn't see their games play out and have their numbers called. It does take some of the joy of "Playing" live bingo. I haven't played since the third time I experienced your Technical difficulties. We just have to take your word that our games were playing in the background. No refunds, no apologies in my inbox no nothing... Moving on to tombola bingo after years of being a loyal player. Judging by the recent reviews about bad connections and technical difficultues. This is not an isolated incident and seems to occur often.
1 April 2026
Unprompted review
Reply from Buzz Bingo
Hi Roy,
I hope you’re well.
I am sorry to hear of any issues regarding your account. Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
We are contactable through a variety of methods such as email and live chat which are all outlined on our 'Contact Us' page.
I am sure we can get your issue resolved and hopefully improve your experience with us.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Olivia
Customer Reviews Team
Reasonable fair and great fun
22 March 2026
Reply from Buzz Bingo
Hi Jenna,
I hope you're well. Thank you for taking the time to leave us a review.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
I play online and find it’s the same…
I play online and find it’s the same names that win multiple times. Gets a bit boring after a while. But you can’t win them all
lol don’t win any.
29 March 2026
Unprompted review
Reply from Buzz Bingo
Hi Zoey,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially looe as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Olivia
Customer Reviews Team
The staff and the other players and how…
The staff and the other players and how they make u feel so welcome
24 March 2026
Reply from Buzz Bingo
Hi Michelle,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Basildon. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Staff are very helpful,I have witnessed…
Staff are very helpful,I have witnessed how kind they are to elderly people and go that extra mile with them,giving tjem an enjoyable night and keeping them safe. Staff in machine area look after the customers, serving drinks and being pleasent and chatty.
24 March 2026
Unprompted review
Reply from Buzz Bingo
Hi Shirley,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Castleford . I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
It's great site,love it
19 March 2026
Reply from Buzz Bingo
Hi there Carol,
Thank you so much for your kind words!
We’re really glad to hear that you love the site and are having a great experience.
Your support means a lot to us, and we’re always working to make things even better. If you ever have any suggestions or feedback, we’d love to hear it!
Kind Regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo
Hi there,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially loose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Tia
Customer Reviews Team
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