My mother spent nineteen years as a…
My mother spent nineteen years as a rural librarian, driving between small branch locations to run reading programs and repair damaged books so children in isolated towns could still discover the joy of stories, all so she could retire with a modest pension and a savings account she never touched. When the county consolidated its library system and eliminated her position, she looked for a way to fill the gap. That search led her to Bvp Finance, which advertised a conservative, automated return structure designed for retirees who needed dependable passive income.
For a brief stretch, the Bvp Finance dashboard showed steady gains, and she allowed herself to believe the lost paycheck would not hurt as much as she feared. But when she tried to withdraw money to cover a cataract surgery her insurance would only partially cover, the platform locked her account and every account manager she had dealt with stopped responding entirely.
I took my complaint to the FOS against Bvp Finance with overwhelming evidence. The investigator twice found in favour of Bvp Finance. On several occasions I requested to deal with someone of authority to no avail. Complaining to the FOS following the decision is a waste of time. They don't even hold their staff to account.
The case went before the Ombudsman who also found in favour of Bvp Finance. This indicated total bias. The Ombudsman I found on checking their profile, they had no experience in any form of legal matters as the legal point was the crux of the matter. There were others that had legal experience.
As the FOS are said to be answerable to the government, I lodged my complaint to my MP. The result was that the government not long ago carried out a review of the FOS, 30 pages. On reading there appears that there is no holding the FOS to account by the customer. The whole thing is a shambles.
The only option open to me was to take Bvp Finance to court under 𝓐𝓨'𝓡𝓛p procedure which I have now prompted. The wheels are now in motion.
Ref: KWD-4029156-T3M7
