by Crea® Reviews 

913
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful aesthetic, modern design, and exceptional craftsmanship of the products they purchase. Buyers truly love how sturdy and well-made the furniture feels, mentioning that items maintain their brand-new appearance and comfort even after years of daily use. People also describe the support staff as incredibly kind, proactive, and genuinely dedicated to ensuring every single purchase completely satisfies their specific home requirements. Some reviewers were not happy with shipping issues, noting that packages experienced unexpected transit delays or arrived with accidental damages that required prompt and helpful company assistance.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the exceptional craftsmanship, durable... See more

Quality

Reviewers mention positive feedback about quality, expressing widespread delight with the craftsmanship and... See more

Delivery service

Consumers find delivery service to be marked by great satisfaction, with reviewers highlighting exceptionally... See more

Customer service

Reviewers highlight positive aspects of customer service, describing support teams as exceptionally... See more

Order

Customers consistently note positive experiences with order processes, highlighting the smooth ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered two Freja barstools three years ago. The ordering and arriving process was really smooth and the customer service excellent. Now, having owned the stools for a couple of years, I still absol... See more

Rated 5 out of 5 stars

First time shopping with by-Crea and it was a fantastic experience. Top notch customer service. And we absolutely love the Freja stools. They are a perfect fit for our kitchen island. I searched high... See more

Rated 5 out of 5 stars

We have been so impressed with the process, the quality of the product and the customer service, thank you! It can feel rare to find a business that genuinely and personally cares so much about the c... See more

Rated 5 out of 5 stars

Our bar stools are still in excellent condition. Purchased in 2023. The leather seat cushions look as good as new. No signs of wear, despite daily use and the strain from jeans or work trousers. Easy... See more


Company details

  1. Home Furniture Shop

Written by the company

by Crea® is a Swedish furniture design brand. We handmake our products in our factory in Sweden made to order to each customer's choice of fabrics and colors. Check our webpage or instagram @by_crea or www.by-crea.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

913 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

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4.9

All reviews

(913)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Taking the time!

Crea, took the time to sensibly query my order to ensure I was buying the correct ( product, and, as it happened, steered me towards a better, cheaper,option!). They patiently followed up on my order when I did not reply and kept me in the loop right up to delivery. Beautifully crafted barstools and a great service in delivering them.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Top knotch! I would use this company again!

Beyond impressed with every step of this process, and the delivery of top quality bar stools. I check for reviews before ordering. 5 star! Can they possibly meet the promise to deliver in 2-5 days? They did. The quality was beyond my expectations. The smooth edges, (beveled in places), nice padded seat, flawless, solid and comfortable. Tight small backrest. Fits so snug. I will use this company for future purchases for sure.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Karin chairs, A+ customer service

I ordered the Karin chairs and they are the most beautifully crafted chairs. The kind of chairs that can be passed down to grandchildren. I had some issues with shipping and they provided the best customer service I’ve ever received. Nicole was always very responsive, professional, and kind- even when I wasn’t kind. It was so refreshing to work with an actual person (the same person) every time, and not have to deal with hours of waiting on the line for customer service representative. I can tell they truly care about their customers. I immediately purchased more chairs after their arrival, and would continue to support this business. Worth every penny and more! Thank you to everyone on their team!

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Customer service is outstanding and the product is beautiful!

Customer service is outstanding! They went above and beyond to get us our counter stools in time for the holidays. They arrived on time and the packaging was solid and protective.

The stools are exceptionally well made, beautiful, and perfectly match our décor. We couldn't be happier with our purchase and the service the team at Crea provided! HIGHLY recommend this company and their products!

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Bar stools I ordered are perfect

Bar stools I ordered are perfect, fancy and very well done. Velvet is gorgeous and they look incredible in my new kitchen. Customer care is the best!! Nicole and Larissa are amazing.
I am a customer from Italy so I thought shipment would have taken time but I was surprised how fast package arrived in Naples, south of Italy. Furthermore the stools arrived packaged with extreme care!
I can't wait to buy more furniture from byCrea.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent products and service @by Crea

Bought 4 of the Freja barstools and the Kent armchair and have to say they are amazing both quality wise and aesthetically
The support received by Nicole was second to none and couldn’t be happier with my purchases
Fantastic company

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding quality, service and the best shipping methods

I made my first purhase from Crea purchasing 4 Philip velvet stools, the order process was easy and the communication on shipping was perfect. The goods arrived from Sweden ready made and packed so well that every inch of the stools were protected and covered. This impressed me alot as many things in the UK are delivered damaged by lack of care for packaging.
We then went onto buy the Diana table in Dekton stone with six matching chairs. Now this was real test for packaging and the carrier service. Once again delivered by DHL with great communications of where the items were in transit and when to expect them.
This table got delivered by two men, it was made of a stone top and so heavy but they slowly took their time and delivered my table to my dining room. Once again packed to perfection and not a single mark in sight.
We were so impressed by Crea we started to make Crea our first place to look for furniture. We have managed to maintain the Swedish clean look with all different items from Crea, we now have the armchair, console, bench, and various side tables.
The quality of furniture is amazing and its so easy to keep clean and it all looks as good as new even though everything gets used well.
As mentioned earlier the care and detail that goes into the international shipping with the protection and packaging is outstanding. I would highly recomend Crea to everyone.
Thank you team Crea - you are the best !

15 October 2024
Unprompted review
Rated 5 out of 5 stars

I purchased 4 of the Freja barstools…

I purchased 4 of the Freja barstools and if I could give 6 stars I would. The communication with Larissa was excellent. They were shipped promptly, packaged securely and the barstools are AMAZING. They are sturdy, well made, the velvet is luxe and they look absolutely incredible in the apartment. Looking forward to my next purchase from byCrea soon!

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Great experience buying furniture for our new kitchen-diner

We bought four Sella dining chairs and two Bruno bar chairs for our new kitchen extension. The furniture is both stylish and high quality construction and we were able to choose colours that match our kitchen units really well. Absolutely delighted to find furniture that does justice to the rest of our project at a price we could manage as the budget was getting stretched. Also, great communications from by-Crea at a time when not all our purchases were so straight forward. Excellent people to deal with and some great products. Next job is the garden and we will be looking to by-Crea for any outdoor furniture we need.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

What a great experience working with by…

What a great experience working with by Crea! Our bench is absolutely beautiful and fits perfectly in our space. The size dimensions are spot on and the product arrived in great condition even with global shipping. The team at by Crea was also fantastic providing timely communication around shipping and delivery. Overall, just a great experience!

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Updated my Kitchen

I ordered bar stools and they have updated my kitchen. I am now looking to get the matching bench for kitchen. Great quality and price

3 September 2024
Unprompted review
Rated 5 out of 5 stars

custom made banc Wilma

We have ordered a custom made banc Wilma with a decton finish. The product is really great, heavy and stylish. It exceeds our expectations. The mail exchange with the team was pleasant and very effective. Thank you Nicole for an excellent service and product!

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Very Happy Customer

Excellent friendly customer service from start to finish, providing professional advice and responding quickly to any query, order update, delivery dates etc, cannot recommend 'by Crea' enough and its good to know that there are still some really good companies out there that value their customers.
As for the product, I ordered the Philip Bar Stools in the Marble acrylic fabric (special order) which are well made and of excellent quality and finally found bar stools that will not mark the wood flooring due to the added floor protectors.
The bar stools look perfect in my kitchen so much so I might have to place more orders on other items to complete the look I want.
Highly recommend and thank you to all the team at by Crea.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. They even double checked the heights with me and saved me from making a big mistake. Nice to know there are still quality companies out there!

12 August 2024
Unprompted review

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