By Amala Limited Reviews 11

TrustScore 3 out of 5

3.0

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Company details

  1. Clothing Shop

Written by the company

Hand embroidered elegant partywear made using stretch lining for a perfect fit. Offering a free next day delivery and returns service.


Contact info

3.0

Average

TrustScore 3 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Avoid this place. Terrible customer service

People, do yourselves a favor and AVOID buying from this place! The outfits are nowhere near true to size—they run way smaller than the size guide claims. I initially reached out to customize the top of a lehenga, and they responded once—then completely ghosted me! Fine, I thought, I'll just buy the lehenga and get the lining fitted myself. But when it finally arrived, the skirt was discolored! And to make things worse, they haven't even bothered to replace it. Don’t even get me started on customer service—they barely respond to emails. Seriously, stay far away from this place!

2 August 2024
Unprompted review
Rated 5 out of 5 stars

The prettiest suit ever

Looks even better in real. It is so so pretty and lavish looking. The customer service was also amazing, they reply within minutes. They also assisted me with next day delivery even though it was a weekend. Surprised to find such good Indian wear in UK!

9 December 2022
Rated 5 out of 5 stars

Excellent Service from start to finish

Excellent Service from start to finish. I was informed when my size was back in stock and delivery was prompt with the outfit packaged well. I was able to return the unwanted size easily. The quality of the outfit I ordered is amazing and I would definitely order again!

23 July 2022
Rated 5 out of 5 stars

Very happy customer

I have ordered 3 outfits from the brand - 2 which were customised. The quality of the outfits are 10/10. Couldn’t recommend enough! Everyone loved our outfits. Thank you so much.

9 July 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful lehenga! Would recommend.

I ordered a lehenga online from Amala for my friend’s wedding in the US and I was really pleased with my purchase. The delivery, quality of material and the intricate work was beautiful. It’s always nervewracking to buy online because you can’t be confident the material used or stitching may be of the quality you are looking for. Amala definitely met my expectations. I got a lot of compliments and people asked me where I got my outfit. I would definitely recommend and buy again! 🥰

24 June 2022
Unprompted review
Rated 5 out of 5 stars

Review

Hi, I absolutely loved the suit that I received. Good quality material and quick delivery. Would definitely recommend to family and friends. I wore this suit to a wedding and received so many compliments about the stunning suit😍 Thank you once again!

31 May 2022
Unprompted review
Rated 5 out of 5 stars

Best Customer Service

I want to start off by saying their customer service is AMAZING. I purchased a lengha to be sent to the US, along the way there was shipping issues (due to customs, not Amala’s fault at all) but they were able to help me get my lengha on time and were so kind throughout the entire process. This is the first company I came across that genuinely follows up with their customers regarding any issues and makes sure that we’re satisfied. Cannot wait to order again! The piece is absolutely beautiful!

26 May 2022
Unprompted review
Rated 5 out of 5 stars

Loved it!

I have always been speculate about purchasing Asian clothes online but Amala was wonderful experience both on Instagram and product wise.

I received the product the very next day and quality of product is exceptional. I will defo be purchasing from Amala again.

25 May 2022
Rated 5 out of 5 stars

Stumbled upon this site frantically…

Stumbled upon this site frantically looking for an outfit that will come in time for my friends engagement. it’s so hard to buy desi outfits in a time crunch due to the long shipping times. by amala really saved me and changed the game with their expedited shipping to new york! the product came quickly and is great quality. reasonable prices too. highly recommend!

24 May 2022
Unprompted review
By Amala Limited logo

Reply from By Amala Limited

Hi Michelle,
Thank you very much for your feedback. We are pleased to hear you received your outfit on time and are happy with the quality of it. We are really excited for you to wear your Amala Outfit 🤍
Kind regards,
Amala Customer Service

Rated 5 out of 5 stars
By Amala Limited logo

Reply from By Amala Limited

Hi Shumiqua,
Thank you very much for your feedback. We are really pleased your were happy with the service.
Kind regards,
Amala Customer Service

Rated 5 out of 5 stars

Great Service & Even better outfits, without zero fuss!

I absolutely LOVED my engagement outfit! I ordered it last minute and got it the next day, without any hiccups. The sharara fit me like a glove and the material was of the highest quality - I can't believe I got an indian outfit and didn't have to get it adjusted or altered!!! This is definitely my new go to store and I will most definitely be buying most of my bridal trousseau from ByAmala!!!!

5 April 2022
Unprompted review
By Amala Limited logo

Reply from By Amala Limited

Hi Sukh,
Thank you very much for your feedback. We are pleased to hear that the outfit fit you perfectly and you were happy with the service. Thank you for sharing your images on Instagram - you looked absolutely amazing 🤍
Kind regards,
Amala Customer Care

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