Luxury Prices are Expected - Misleading Charges are Not!
We travel often and regularly stay at luxury hotels, so we understand that premium service comes with premium pricing. Unfortunately, our experience here felt misleading and deeply disappointing.
We were specifically told that our transfer price included a short lunch stop along the way. Only after the trip did we discover we were charged an additional €300 for that brief stop — on top of an already extremely expensive transfer.
The total cost for a 3 hour and 45 minute transfer was €975. To put that into perspective, during this same trip we booked three separate 8-hour private tours with private drivers through other 5-star hotels in France, and every one of those full-day experiences cost less than this transfer.
Beyond the billing issues, we also dealt with multiple contradictory explanations from staff, incorrect charges, a bedroom AC that did not work properly, and a television that repeatedly malfunctioned. What was most concerning was the overall tone when these issues were raised. During our stay, we witnessed several other guests in loud disputes with hotel staff in the lobby, which suggested we were not the only ones experiencing problems.
Had everything been explained honestly upfront, this review would likely not exist. We are happy to pay for excellent service. What we object to is feeling misled.
Beautiful property, but the lack of transparency and professionalism completely overshadowed the experience.