I’ve been using BYDFi (formerly BitYard) for about six months now. I’m giving it a solid 4 out of 5. It is an excellent "secondary" exchange if you are looking for specific altcoins or want to try cop... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Cryptocurrency Service
- Affiliate marketing service
- Alternative Financial Services
- Currency exchange service
- Finance broker
Written by the company
The original intention of BYDFi was to provide simple, safe and convenient digital asset trading services to global users. The founding team of the platform realized the development potential of the digital asset industry and the growth of user needs, and hoped to provide users with a safe trading environment. Therefore, in 2020, it recruited a group of senior technical teams with firm blockchain beliefs and established BitYard, the predecessor of BYDFi. With the continuous development of the platform, the team carried out a comprehensive upgrade of the brand in 2022 and officially changed its name to BYDFi. With the beautiful vision of "BUIDL Your Dream Finance", we will continue to provide safe, reliable, authentic and transparent digital asset trading services to users around the world.
Contact info
United States
- bd@bydfi.com
- bydfi.com
Replied to 58% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Withdrawal locked and account…
Withdrawal locked and account inaccessible with no clear info.
Bad withdrawal no profits received for…
Bad withdrawal no profits received for weeks and no customer service to assist and ret-rie vista stepped in with a success..
This exchange would not let me…
This exchange would not let me withdrawal my funds out. Don't not trust this exchange!
"Bonus" scam
I was promised so many bonuses, deposit bonus, volume, invite friends... Ended up getting $0
There are so many good crypto exchanges, such as Bybit, Mexc, Blofin, Weex... And they actually pay you.
Do not waste time/money on this scam
I've lost quite a bit of money to…
I've lost quite a bit of money to BYDFi. I've also tried to contact them multiply times, but no feedback yet. It's been more than a few weeks.
Highly unethical company
Highly unethical company. They bring you in under the guise of no KYC, then rug you. They will steal your money unless you KYC. Privacy is important, and if they can't provide it, they shouldn't take your money. This is just theft. Be ware.
I'm deeply frustrated.
I'm deeply frustrated by the ongoing issues with bydfi, its been two months and despite all my effort, my withdrawal is still pending. this is not about money but about trust, I'm taking legal actions, i will like to see things right again. If you feel this pain, lets unite.
I recommend BYDFi!!!
I was able to cody trade and utilize trading bots and then I was able to withdraw with ease which is one of the most important features of an exchange in my opinion…The exchanges app has a very smooth interface…Overall I recommend BYDFi! I had a positive experience: )
Where do I start regarding BYDFI…
Where do I start regarding BYDFI exchange… when i first began trading on this exchange, i had a very pleasant experience. You don’t win every leverage trade but from my perspective, it was professional and very little price scammish action. After trading for a few weeks on this exchange, my experience began to change.what i noticed is that if you have an account that is very profitable over a short period of time, it almost feels as though your trading account was flagged in that any trade whether it was long or short, this specific exchanges bot price action would do the complete opposite. I found the price action to be very criminal to say the least. After a while, i had to stop trading on this exchange and move on. I had a few trading friends who were interested but i found myself discouraging them from joining. Always remember, you can help control their cash flow. If they are playing scam games, don’t trade. At some point they will close if they aren’t getting enough business.
Had no complaints until recently
Had no complaints until recently. Customer service is adequate whenever you have simple issues, but that's all I really needed. The website unfortunately experienced a slew of technical issues last week, and I fell victim to that.
I couldn't withdraw to valid USDT and USDC addresses (the system was telling me they were invalid addresses) so I thought I'd try converting about $570 worth of stable coin to ETH and proceeded to withdraw most to my wallet using the ERC-20 network.
To my horror, during the site's glitching, the system automatically set the withdrawal request to the base network, and my funds were lost. I captured the entire incident and provided screenshots when I replicated the incident with my remaining balance of about $70.
The staff have refused to take any accountability for the site's shortcomings, and attempted to gaslight me into thinking I was the one who'd selected the wrong network even after they'd admitted that others have been complaining of the same issue during those 3 days the site was experiencing issues (really fast turnaround....not). Stay far away from this site. I will be closing my account. It's unfortunate that there's very few crypto wallets for someone residing in Canada (Binance and Gate.io are outlawed), but finding at best a site ran by incompetent people, or at worst a rogue site altogether is no solution.
I realize I'm not going to get my $570 back, they've made it abundantly clear. I'm just trying to warn others of what could happen to them should they withdraw funds whenever the site is glitching.
Support takes forever to respond
Had an issue with a deposit and submitted a ticket - took them two full days to get back to me. It did get resolved, but come on... Binance usually replies in like 2 hours.
Slow customer service
The app crashed on me twice while trying to place a trade! Not a great first impression.
Miya is awesome, thank you Miya!
It was a customer service technician by the name of Miya. She helped me so so much. Other technicians could not help me, she actually tried and made sure I received my funds that I haven't received for other 4 months. I FINALLY got to Miya after going through numerous technicians, she helped me in 30 minutes. Was very helpful and very courteous and just all around great. She needs a raise and needs to train their technicians on how to handle customers properly. Thank you MIYA!!!
When it comes to trust, its a 5 star for me
Depositing (6k) and withdrawing (25k) without issues and instant. I had a difficult conversation with support about a failure in their BYD-points rewards system but all communication since has been very satisfying. Platform works great for me, it has the occasional error of loading content (graphs) in the app, but transactions and stops never failed and it always works on my pc.
Their platform is unnecessarily…
Their platform is unnecessarily complicated. I tried to withdraw my earnings after investing $423,850, but the withdrawal button does nothing. They promised someone would contact me, but no one ever did. Disappointing service!
Fortunately, the professionals linked to my profile picture helped me recover my funds.
𝗜 𝗵𝗮𝘃𝗲 𝗯𝗲𝗲𝗻 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗺𝗲𝗮𝗻𝗶𝗻𝗴𝗳𝘂𝗹 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲…
𝗜 𝗵𝗮𝘃𝗲 𝗯𝗲𝗲𝗻 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗺𝗲𝗮𝗻𝗶𝗻𝗴𝗳𝘂𝗹 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲 𝗳𝗿𝗼𝗺 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗳𝗼𝗿 𝗺𝗼𝗻𝘁𝗵𝘀 𝘀𝗶𝗻𝗰𝗲 𝘁𝗿𝘆𝗶𝗻𝗴 𝘁𝗼 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗩𝗲𝗿𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻. 𝗥𝗲𝗴𝗮𝗿𝗱𝗹𝗲𝘀𝘀 𝗼𝗳 𝘁𝗶𝗺𝗲 𝗼𝗳 𝗱𝗮𝘆, 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗱𝗼𝗲𝘀 𝗻𝗼𝘁 𝗿𝗲𝗽𝗹𝘆. 𝗧𝗵𝗲𝘆 𝗮𝗿𝗲 𝗰𝘂𝗿𝗿𝗲𝗻𝘁𝗹𝘆 𝗵𝗼𝗹𝗱𝗶𝗻𝗴 𝗻𝗲𝗮𝗿𝗹𝘆 $200,500𝘂𝘀𝗱 𝗼𝗳 𝗺𝗶𝗻𝗲. 𝗜 𝗵𝗮𝘃𝗲 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗱 𝗮𝗹𝗹 𝗱𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻, 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗱 𝗮𝗹𝗹 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗹𝗶𝗻𝗸𝘀 𝗮𝗻𝗱 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀 𝘀𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹𝗹𝘆 𝗮𝗻𝗱 𝘀𝘁𝗶𝗹𝗹 𝗻𝗼𝘁𝗵𝗶𝗻𝗴. 𝗜 𝗳𝗶𝗹𝗲𝗱 𝗮 𝗿𝗲𝗳𝘂𝗻𝗱 𝗿𝗲𝗾𝘂𝗲𝘀𝘁 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝗻𝗮𝗺𝗲 𝗼𝗻 𝗺𝘆 𝗽𝗿𝗼𝗳𝗶𝗹𝗲 𝗮𝗻𝗱 𝗜 𝗴𝗼𝘁 𝗺𝘆 𝗿𝗲𝗳𝘂𝗻𝗱
This website is definitely a scam!
This website is definitely a scam!! DO NOT GO ANYWHERE THIS!!! Stolen my life saving!! Sucks, Check the name on my display picture section to get refunded.
Good for Spot MAYBE lots of problems
Good for Spot MAYBE, personally I've never had a problem withdrawing, stay away from perpetual its wash trading like others have stated with LOW EXCHANGE VOLUME. Their app you have to exit/reopen all the time with many glitches in charts and positions and orders even showing up (while active mind you!!). App looks like a casino for kids although it's somewhat common lately. This was tested on multiple phones and tablets and versions of android. Then reviewing the app and sending complaints/suggestions, im NOT happy with their response.... I'll leave that subject at that.... web interface is alright albiet lag from time to time even on high end computers. Simply stated, no.
All the claims are false
All the claims are false, they offer nothing good.
I almost gave up my cash to them when the stress started getting me. Letting M4dr put on a legal fight lead to my complete take out.
wash trading, order sooofing crims
Just another wash trading, order spoofing platform built to steal money from the pockets of its customers.. STAY AWAY OR HAVE YOUR FUNDS STOLEN
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
