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byMétis Cancellations - France Reviews 143

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TrustScore 2 out of 5

1.9

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Rue Baden Powell 450, 34000 Montpellier, Occitanie, FR

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  • Rue Baden Powell 450, 34000, Montpellier, Occitanie, France

1.9

Poor

TrustScore 2 out of 5

143 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I used their platform for free...yet…

I used their platform for free...yet still had a demand for €30, they didn't even send the cancellation letter to Amazon Prime, but still charging me...not a genuine company AVOID AVOID AVOID

11 June 2024
Unprompted review
byMétis Cancellations - France logo

Reply from byMétis Cancellations - France

Thank you for your review.

Please let me assure you that our company is fully compliant with laws and regulations. Our main goal is to support our valued customers in cancelling subscriptions.

You have engaged us By Metis Cancellations as an external company to send a cancellation letter. We receive the request only after the entire format is filled in and all checkboxes are ticked and the 'with payment obligation' button is clicked.

There is a cost associated with our service, which we indicate several times on the website. It is important to note that the option existed to send the letter yourself, but you explicitly chose to have us do so.

Kind regards,

The By Metis Cancellations support team

Rated 1 out of 5 stars

You don’t need their service

You don’t need their service. It is a scam. I typed cancel Netflix and fell on them first. I thought I was getting to cancel Netflix but ended up having to pay $35 to cancel. One star because they need to explain that they are an intermediate service in big letters and right away. They are sneaky. One star for me because I fell in the stupid trap of scams on internet. service in big letters and right away. They are sneaky. One star for me because I fell in the stupid trap of scams on internet.

Vous n’avez pas besoin de leur service. C'est une arnaque. J'ai tapé annuler Netflix et je suis tombé dessus en premier. Je pensais que j'allais annuler Netflix, mais j'ai fini par devoir payer 35 $ pour annuler. Une étoile car ils doivent expliquer qu'ils sont un service intermédiaire en grosses lettres et tout de suite. Ils sont sournois. Une étoile pour moi car je suis tombé dans le piège stupide des arnaques sur internet. service en grosses lettres et tout de suite. Ils sont sournois. Une étoile pour moi car je suis tombé dans le piège stupide des arnaques sur internet.

9 July 2024
Unprompted review
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Reply from byMétis Cancellations - France

Thanks for your feedback. We are sorry to hear that you are not satisfied with our services at Metis.
At Metis we strive to support our customers when canceling subscriptions. Our platform offers a simple process: you complete the form in a few steps, after which we will send a cancellation letter on your behalf for a fee of 30 euros. By using our service, you agree to the terms and conditions. We would like to emphasize that we will only receive an inquiry once the entire ordering process has been completed.
We also offer you the opportunity to use our professional cancellation letter for free, so that you can send it yourself. In this way we want to make the cancellation process quick, easy and stress-free for our customers. Unfortunately, we are not responsible for its further processing after sending the cancellation letter.
Yours sincerely,
The Metis team

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