This insurance is largely based on mileage,(assuming you are a safe driver and don't have any, or many, bad experiences whilst driving) so it strikes me as being rather a fair way of determining month... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always prefer to speak to someone, rather than 'Chat' features. I'm less apprehensive now, chatting with Kelly to discuss renewal options was seamless, professional and quick, she deal with my enqui... See more
The person I spoke to was very helpful and is still doing so. Having problems getting into my account, my card I use to pay with was used y someone else so it was cancelled, hence my payment wasn't m... See more
Great service. I had a problem with my tracker and it wasn’t connecting and recording my miles, I felt that other companies would just assume I was trying to scam them. They sent out a new tracker a... See more
Company details
- #129 of 229 best companies in Insurance agency
Written by the company
By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easier than ever.
Contact info
PO Box 882, Surrey Street, NR7 7EX, Norwich, United Kingdom
- 0330 088 3838
- hello@bymiles.co.uk
- bymiles.co.uk
4.6
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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From being able to get a quote right…
From being able to get a quote right through to receiving the mile tracking device I had to put into my car everything went easily and very quickly. When I phoned saying I had a problem put the device on I was sent an extension cable very swiftly. Very happy.
25 September 2025
Replied to all information that I sent…
Replied to all information that I sent was very polite asked was there anything else that I needed help with
8 January 2026
Unprompted review
I love that i know just how many miles…
I love that i know just how many miles I have driven and how much the travel has cost me. I also like that I can find where my car is parked.
9 January 2026
Unprompted review
By Miles are an excellent company and…
By Miles are an excellent company and it's a shame they're ending. I had good value car insurance with them for a couple of years and the customer service and ease of use with the app etc was excellent. For my upcoming renewal I've found another cheaper insurer, however their 5 emails later, confirmation instructions which go round in circles, and general clunkiness of their technical side highlight the superior service of By Miles.
9 January 2026
Unprompted review
great for people who do low mileage
rather than paying X amount of pounds per month took out this policy and pay by mile, does make you think that journey is going to cost but only use car occasionally and per month cheaper
1 May 2025
Unprompted review
Great experience and really fast and…
Great experience and really fast and helpful thanks
8 January 2026
Unprompted review
Very prompt and courteous service.
9 January 2026
Unprompted review
Flat battery and tracker reset.
My car had some issues over the Christmas period but Kris at By Miles was in regular contact by email which resulted in the resolution of the problem with my battery and tracker. This is my second year and over all they have been delightful.
28 December 2025
Unprompted review
Excellent customer service and very…
Excellent customer service and very good prices for low mileage drivers
10 October 2025
Good for people who do 4k miles or less…
Good for people who do 4k miles or less and good customer service
7 January 2026
Unprompted review
Closing,Been with them awhile,good,but have…
Been with them awhile,good,but have been informed,that the business,is closing,
7 January 2026
Unprompted review
Reply from By Miles
Hi Christopher,
Thanks for your feedback, we really do appreciate it.
As the UK's first pay-by-mile insurance provider, we do appreciate that what we offer is different to the norm and so we do our best to make the pricing as clear as we possibly can. We even go so far as to give you a breakdown of monthly estimates according to your estimated yearly mileage.
We've designed our policies to work best for lower mileage drivers (those that drive under the UK average of around 7,000 miles a year - or 140-150 miles a week). If you do drive more than that, it may be that a pay by the mile policy isn't necessarily the best policy for you. We never want you to be tied to a policy that is not right for you, which is why you can cancel at any time.
If you'd like to get in touch with us to discuss your policy at all, you can give us a call on 0330 088 3838 or drop us a message via the live chat in your app or online dashboard.
Best,
Callum
Super helpful service from Josh
2 January 2026
Unprompted review
Always provides great customer service
1 January 2026
Unprompted review
I wish I had never purchased it
I wish I had never purchased it. It was only £20 cheaper than normal insurance and all I have done is to have to keep thinking about it every couple of weeks whereas my other normally insured cars I don’t give a moments thought to until renewal
4 October 2025
Reply from By Miles
Hi Paul,
Thanks for your feedback, we really do appreciate it.
As the UK's first pay-by-mile insurance provider, we understand that what we offer is different from the norm, so we do our best to make pricing as clear as possible. We even provide a breakdown of the cost based on your estimated yearly mileage.
We've designed our policies to work best for lower mileage drivers (those that drive under the UK average of around 7,000 miles a year - or 140-150 miles a week). If you do drive more than that, it may be that a pay-by-the-mile policy isn't necessarily the best policy for you. We never want you to be tied to a policy that is not right for you, which is why you can cancel at any time.
If you'd like to get in touch with us to discuss your policy at all, you can give us a call on 0330 088 3838 or drop us a message via the live chat in your app or online dashboard.
Best,
Callum
Easy communication and prompt…
Easy communication and prompt responses. Very impressive!
2 January 2026
Unprompted review
Why should I pay full price when my car…
Why should I pay full price when my car sits outside my house. By Miles charges you one price when your car is idle. Then you pay per mile on journeys.
27 September 2025
Great understanding customer service
Great understanding customer service, fast response,
23 December 2025
Unprompted review
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