By Miles Reviews 

11,699
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 441 reviews, reviewers overwhelmingly had a great experience with this company. Many customers note that taking out a policy is exceptionally simple, while also praising the clear and efficient communication. People truly appreciate the competitive pricing structure and the fair payment system where drivers only pay for the actual miles traveled. Furthermore, individuals frequently point out the knowledgeable staff and responsive customer service team for resolving queries very quickly. Some reviewers were not happy with rising costs and unexpected charges, mentioning that renewal prices increased significantly over time. A few other people also felt that the overall pricing became too expensive and expressed deep regret over using the service.

What people talk about most

Service

Consumers find service to be positive, highlighting professional support, fast response times to queries, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting assistance that is second to none.... See more

Staff

Customers consistently note positive experiences with staff, highlighting quick, friendly, and highly... See more

Response time

Customers had positive experiences with response time, consistently noting fast and prompt replies to their... See more

Price

Users describe positive interactions with price, noting that policies offer very reasonable rates and are the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This insurance is largely based on mileage,(assuming you are a safe driver and don't have any, or many, bad experiences whilst driving) so it strikes me as being rather a fair way of determining month... See more

Rated 5 out of 5 stars

Excellent company to deal with for car insurance. Very competitive price as you only pay for the miles you do. Also keeps a check on where your car is from the plug in device which is useful if your c... See more

Rated 5 out of 5 stars

I have been with By Miles for years insuring my 2nd car which was deceased fathers. This is not run much and being a convertible is only used in good weather. Due to the bad weather it has not run fo... See more

Rated 5 out of 5 stars

Great service. I had a problem with my tracker and it wasn’t connecting and recording my miles, I felt that other companies would just assume I was trying to scam them. They sent out a new tracker a... See more


Company details

  1. #127 of 228 best companies in Insurance agency

Written by the company

By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easier than ever.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(11,699)

407 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ByMiles is the best car insurance I…

ByMiles is the best car insurance I have ever had. I felt everything was brilliant, the app - so personable, the offer, the service, the price. It was so easy to use this insurer (Its really sad they are no longer trading after the end of this year). Other insurers should take note!

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service.

Great service.
I had a problem with my tracker and it wasn’t connecting and recording my miles, I felt that other companies would just assume I was trying to scam them. They sent out a new tracker and didn’t add any more miles onto my service, which I appreciated.
Great communication and response time.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Good value, great service

The overall cost of my policy is affordable. If I hadn't chosen ByMiles when I did, I would have had to give up driving at a time when my health issues require that I keep my car. My independence is important to me. The service and app have never let me down. Customer service was excellent when I had my first accident last year. The repair was great. My only concern was that I was injured, and the chosen solicitors started my case, but so far it hasn't been resolved. I am sticking with ByMiles for the foreseeable future.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Everything was easy and…

Everything was easy and straightforward. My tracker needed rebooting and the information I was given to sort it was very easy. Staff are always only a text away and answer your problems in minutes. Very good service

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and helpful

The gentleman who delt with me, was very efficient, and , he gave me regular updates on what was happening and checking if I needed any more assistance.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company and a shame they are not continuing the By Miles car insurance as it was very useful for a rarely used car. Great customer service and refund on unused miles transferred the day my insurance expired.
Great experience throughout the year.

16 June 2026
Unprompted review

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