Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... See more
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See what reviewers are saying
From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to... See more
Bought a dog bowl set that was not fit for purpose (unstable in normal use). Reported the fault within days and requested a refund under the Consumer Rights Act 2015. The company refused, repeatedly... See more
I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... See more
Company details
- #257 of 266 best companies in Pet shop
Written by the company
Dog & Cat Lifestyle Online Premium Shop
Contact info
10 The Micro Centre, RG2 0LR, Reading, United Kingdom
- 07543659977
- Info@bymit.co.uk
- bymit.co.uk
4.0
Great
264 reviews
Replied to 44% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt delivery
5 December 2024
Great communication and updates
1 November 2024
First class experience
Good selection of products, reasonable prices and fast delivery.
31 October 2024
Happy all round
Super fast delivery, received all the items I ordered and the prices are really good.
1 November 2024
Reply from BYMiT
Dear Customer,
Thanks for your review and we are sorry to hear this.
we do apologies if deliveries/responses are slower than usual due to high volume of orders & enquiries. We appreciate your patience and understanding.
Best Regards
BYMiT Team
Great customer service
Great customer service, fast delivery and a great selection of products for my kitten.
29 July 2024
Product helped abit .
6 August 2024
Perfect.......
5 August 2024
Great service!
Great service!
They included in our order a very good quality (human grade food) food samples which our very picky dog loved!
Will definitely order again :)
29 July 2024
Will not order again.
Not good service.
Difficult to contact.
No phones.
Confuses one customer with another in communication.
To add: It has been more than 72 hours and I have had no response.
I do not have the parcel nor a refund and your team has been unhelpful in both regards.
I contacted you as the shipper.
Please get back to me via email.
This is not good customer service nor helpful at all.
19 July 2024
Reply from BYMiT
Dear Karen,
Thanks for your review.
We are sorry to hear this. Unfortunately our team is able to assist to you by emails only currently. However you shall received an email last week from one of my colleague to explain in details that we've opened an investigation with Royal Mail which will be pending to 72h for any results to be released.
We are sure you've got the outcome letter this morning by email from us. Please note our team is always trying to help you to locate a missing parcel or make a re dispatch however we are sorry to receive such review hence no further action will be needed in this case. For further information, we would kindly suggest to contact Royal Mail directly under provided tracking No along with your order.
Thanks for your shopping with us and we hope you have a lovely day.
Best Regards
BYMiT Team
Really nice pieces!
Easy process, good tracking and my kitten loves the toys - she varies one around with her! Everything seems well made and very nice ‘aesthetically’!
8 July 2024
Cat letter dr Elsey
Always fast delivery! Pack very well especially when the items are super heavy.
Thank you
5 July 2024
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