I'm disappointed the card in not compatible digital wallet system—such as PayPal, Apple Pay, Google Wallet, Samsung Pay, etc. In addition cash back seems to remain only in Pending, not sure why thi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s all good except for two main issues 1) I need this to be compatible with Apple Pay 2) I need more options of retailers to be available. Particularly grocery shops such as Tesco, Waitrose M&S... See more
Company replied
I like using the app and the concept of byond. However it needs more retailers for it to be truly beneficial. I tend do the a lot of online shopping, so more primarily UK businesses would be great. Ev... See more
Company replied
The cashback used to be higher % when I 1st signed up to the Byond card, now I can usually get a higher cashback % from my bank, I always double check which card is better to use. Sometimes I top the... See more
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Company details
- #55 of 58 best companies in Payment service
- #15 of 17 best companies in Cashback provider
Written by the company
bYond is a prepaid card and everyday financial wellbeing solution that enables cardholders to earn up to 15% with every use, with annual earnings up to £900*. It’s a workplace benefits solution, designed to help employees get the most out of their money.
Contact info
United Kingdom
- byondcard.co.uk
3.1
Average
517 reviews
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Great range of retailers and cash back, but lack of digital card a real shame
Great range of retailers and cash back, with very helpful App. Just a real shame there is no digital card to store in phone wallet!
4 January 2026
Reply from bYond Card
Hello Julie,
Thank you for taking the time to leave a review.
We are really pleased to hear you are happy with the card in general, and get benefit from our retailer partners with the cash back that they offer.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
I am very pleased when I see how much…
I am very pleased when I see how much money I save simply going shopping.
4 January 2026
Reply from bYond Card
Hello Elena,
Thank you for taking the time to leave a review.
We are pleased to read of your positive experience with our card, and you can see the benefits in using it.
Kind regards
The bYond Team
Good idea/savings but faff and quite a…
Good idea/savings but faff and quite a few technical issues get in the way.
I’ve been a bYond user for a few years, and I have used it to save significant sums of money in that time.
However, the faff of needing to reload the card (with a minimum £25 spend) then being unable to transfer card balance back to your bank means that it is quite a lot of hoops to jump through for those savings.
Combine this with a sluggish app that often gets stuck at the login page and it is a place where I wish the experience could be better.
I’d love the ability to automatically just debit my bank account with any bYond spends rather than topping up / automatically refunding balance to my bank per month.
4 January 2026
Reply from bYond Card
Hello Craig,
Thank you for taking the time to leave a review.
We are happy that you are actively using the card and saving some money for yourself.
This is valuable feedback and we are pleased you have provided it to us. We will be sure to let the team know your experiences using the App and your idea of automatic refunding every month. We are always looking for ways to improve the service where possible.
Kind regards
The bYond Card
The card is usable
The card is usable, and that’s the most charitable thing I can say. The app and the website are incredibly bad and frustrating, sorting simply doesn’t work, any card usage statistics are not viewable.
3 January 2026
Reply from bYond Card
Hello Georgii,
Thank you for taking the time to leave a review.
We are sorry to hear you have had some issues regarding the App/Website. We are continually updating the App so fingers crossed any issues you are having in that regards are ironed out soon.
all the information regarding your card can be found via your login, however if there is something you cannot find or need help locating please do contact the team directly who will be more than happy to help.
They can be reached on support@byondcard.co.uk.
Kind regards
The bYond Team
On the retailer list it states Cafe…
On the retailer list it states Cafe Nero now being a regular of thos brand on the High Street and shopping centres my card has never worked. Always a balance of more that my spend but not once has a payment gone through. BYond please let me know why you list Cafe Nero but the retailer machine doesn't recognise the card
22 October 2025
Unprompted review
Reply from bYond Card
Hello Justin,
Thank you for taking the time to leave a review and very sorry for the issues you have had.
Every store has a unique number referred to as the Merchant ID. Unfortunately, if we do not have this number provided to us by the retailer, our bYond card will not work as the retailer will come up on the system as unrecognised.
We will always do our best to make sure our systems are up to date, however it is the responsibility of the retailer to let us know their ID numbers.
If we do locate a retailer/store who we partner with where we are missing ID numbers, we do then speak directly with our partner to add these to our records. Very sorry for the inconvenience.
Feel free to contact our customer care directly to look into this further for you.
Kind regards
The bYond Team
Rubbish
Topped the card up, tried to use it several times. Doesn't work. Either on chip and pin or contact less. Also cannot use it for online purchases. Absolutely baffled.
This was topped up before use with £40, didn't work. Then another £40. Still didn't work. I now have a card with £80 that does not work
10 December 2025
Reply from bYond Card
Hello Lorraine,
Thank you for taking the time to leave a review and very sorry to hear of the issues you had spending your card.
We have had a look at the transaction history on your account and unfortunately at time of spend there was not enough funds on the card to cover the sum of the bill. We can see that this was topped up, however it was after the attempted transaction took place.
We are sorry for any inconvenience.
Kind regards
The bYond Team
Not worth the hassle
Overall poor experience. I’ve had the card a couple of years and the cons outweigh the pros:
- Money can’t be taken off the card, you have to spend the cashback you earn at set retailers
- Naturally you top up as and when you need because you can’t take money off, but the app is so so bad, crashes continually sometimes making it impossible to check a retailer (but occasionally allows you to top up). If you’re out shopping and want to check a retailer quickly, good luck.
- Poor cashback amounts which beware they don’t always pay!! I spent over £2000 at last minute.com, they took the payment as last minute.com is one of their retailers but *didn’t pay the £100 cashback* because I didn’t use the correct link (which presumably I should’ve found in the t&c’s on the app that crashes every 10 seconds). I only found this out after chasing them repeatedly. Note they won’t accept a transaction if a retailer isn’t on their list, but they accepted this and didn’t pay the cashback.
- Not available on Apple Pay so always have to remember to carry the card on you (and remember the retailers) which feels silly in this day and age.
- Retailer list looks impressive at first but genuinely only a handful of common stores on there which often have better cashback offers on debit cards
Overall it’s useful for big purchases (if they actually pay you the cashback) otherwise I wouldn’t recommend.. the £1-5 earned here and there isn’t worth the hassle and inconvenience of the card/company.
18 December 2025
Unprompted review
Reply from bYond Card
Hello Radhika,
Thank you for taking the time to leave a review and very sorry to hear of the experience you have had with our card.
Unfortunately, to receive cash back when spending on the card, you need to use the correct links and/or our partner retailers. This is due to meeting the terms and conditions of not only bYond Card, but the partners themselves. If done incorrectly, we are not in the position be able to simply add cash back to your card.
Our App is constantly being updated but we do apologise if you have had any inconsistency when using it. All information can also be found via an our website/online login, which can be accessed by the usual browser on any computer devise. We like to make sure that all information and T's & C's are always crystal clear and visible at all times.
We always in communication with our partnered retailers to make sure we offer the best rebate percentage possible and are constantly adding new partners to the scheme. All current and new partners (plus their specific information) can be found our website and your login.
We do not have digital wallet functionality at the moment, however we will certainly pass along your feedback to the team as an area of opportunity.
Kind regards
The bYond Team
I loaded £60 onto the card
I loaded £60 onto the card, activated it and it did not work. It took me 2-weeks to get my money back With no guidance on what went wrong ? I won’t be using it again,
1 December 2025
Reply from bYond Card
Hello Keeley,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
Looking at the account we can see that the card was declined - once for trying to use it in a non partnered store and once for trying to buy goods that do not adhere to the Ts & Cs of the card. We do understand how inconvenient that can be.
We can now see a top up reversal has taken place and the funds returned.
If you have any question or issues, you are always free to contact our customer care team who will be more than happy to help.
Kind regards
The bYond Team
the card is incontinent to use i…
the card is incontinent to use i expected this to be a card that you would scan before checking out rather that using it like a debit card. try to transfer money before paying is annoying especially when paying for something in a shop without signal then i lose out on the benefits of the card
2 December 2025
Reply from bYond Card
Hello Michaela,
Thank you for taking the time to leave a review.
We are sorry to hear you have had some inconsistency with the card and will be sure to pass along your valuable feedback to the team.
Kind regards
The bYond Team
not sure about using the card for on…
not sure about using the card for on line purchase
6 December 2025
Reply from bYond Card
Hello Nina,
Our bYond card works just like a bank card and you will be able to use at our selected retailers' websites (some exclusions may apply).
If you are having issues, please do contact our customer service team at support@byondcard.co.uk and they will be more than happy to assist you.
Kind Regards
The bYond Team
Really user friendly to use
Really user friendly to use. Lots of options for shopping.
1 December 2025
Reply from bYond Card
Hello Lori,
Thank you for taking the time to write a review.
We are pleased to hear that you are enjoying using your bYond card and the benefits that come with it.
Kind Regards
The bYond Team
Useful discounts
4 December 2025
Reply from bYond Card
Hello Alan,
Thank you for taking the time to write a review.
We are pleased to hear that you are enjoying using your bYond card and the benefits that come with it.
Kind Regards
The bYond Team
Good set of retailers
Good set of retailers, easy to use card. Need to add face activated log in
4 December 2025
Reply from bYond Card
Hello Michelle,
Thank you for taking the time to write a review.
We are pleased to hear that you are enjoying using your bYond card and the benefits that come with it.
Kind Regards
The bYond Team
It's OK
It's OK, I do not use card so regularly and it's a bit of a faf to access the app for me.
Pin did not remain how It was when I got a new card - it does for my bank card.
12 November 2025
Reply from bYond Card
Hello Amanda,
Thank you for taking the time to leave a review.
We will certainly pass along your feedback regarding the App as we are constantly looking to improve the functionality of it.
In regards to the PIN of the card, we do not store PIN information on our system, so we are not able to send out cards with current PIN numbers attached. Very sorry for the inconvenience.
Kind regards
The bYond Team
Easy to use.
3 December 2025
Reply from bYond Card
Hello Jonathan,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with our card and that you find it easy to use.
Kind regards
The bYond Team
Terrible experience… that card easy…
Terrible experience… that card easy accept your money but if you want to collect it back- have no idea how?! Several times it was impossible to pay in some shops- even I paid there before with same card.. sometimes I paid but from 2-3 time.. Imagine- stayed in a queue- people waited- I I cant make a payment.. cash back- not happening on spot.. they still pending!! Have no penny from that.. strongly do not recommend it for everyone.. find something else.
26 November 2025
Reply from bYond Card
Hello Maks,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had with the card.
For information on withdrawing the funds from your vault, please feel free to click on the following link: https://byond.helpscoutdocs.com/article/532-how-do-i-withdraw-money-from-my-vault
Regarding the cash back, once you have performed a transaction, we will automatically calculate the cashback you have earned. This will be in a pending status for 30 days, after which it will transition to paid and we will add it to your Vault balance. From there, you decide when and how much you spend by moving it to your card balance. You can see the status of the cashback for each transaction within your Summary view, with detailed information displayed in the expanded summary.
If you are having issues when using the card or any other question you may have, do please feel free to contact our customer services team who will happily look into it further for you. The team can be contacted via email on support@byondcard.co.uk
Kind regards
The bYond Team
The app is awful
The app is awful. It keeps throwing me out even though I’ve updated the app version. I asked for a partner card, weeks ago and it’s not been posted to our address. Many people at work have advised me to not get the card, due to its many issues.
24 November 2025
Reply from bYond Card
Hello Kip,
Thank you for taking the time to leave a review and very sorry to hear of the issues you are having.
Please could you contact the customer care team directly as they will be happy to investigate/trouble shoot the problems with your App, along side sorting out your partner card for you.
The team can be contacted via email on support@byondcard.co.uk.
Kind regards
The bYond Team
bad website, card didn't arrive
registering kept crashing. couldn't access the website landing page without getting 500 error, they didn't send me a card, had to raise a customer services ticket to be send a card.
1 November 2025
Reply from bYond Card
Hello AC,
Thank you for taking the time to leave a review.
We did check with the team to see if we had an outage on the site, however there was nothing that could be identified so we are sorry for any inconvenience.
We do hope our customer service was able to re-send the card without delay for you.
Kind regards
The bYond Team
rip off....
I don't use the card enough, because it doesn't give the variety of stores that is on other similar platforms (ie Donut) so I tried to close my account, but this going to cost £12 I quote "Please note that if you want to cancel and redeem your available balance, there is a £12.00 fee that will be applied, broken down by a £2.00 account cancellation fee and a £10.00 redemption fee, and this would be deducted from your available balance."
a real con...
24 November 2025
Unprompted review
Reply from bYond Card
Hello Pezza,
Thank you for your review and we are sorry to hear you are not happy in regards to the charges.
We do clearly include all charges in the terms and conditions you signed up for when registering for the card. The charges are clearly defined in section 16 of the Terms and Conditions under Fees and Charges, where a table of fees is displayed, which you would have read when signing up and confirming acceptance by registering.
The card is designed to be used regularly and allows you to move the cashback earned from purchases to the balance of your card. This allows our customers to earn cashback for purchases they make, which can be used on future purchases and that is why we believe customers will stick with us.
If you require further clarification, please contact our customer service at the following email address: support@byondcard.co.uk
Kind Regards
The bYond Team
It's not bad, but...
It's handy, except a few things:
- add support to Google wallet - so I don't have to carry it everywhere, just like I don't have to carry most other cards
- Tesco? If a shop is not on the discount list, why is the card declined, instead of simply running the transaction without the cashback?
- Why does the app always start by warning me about having to download the latest version. I already have the latest version. Do I need to check it every time? Or maybe can the app check it for me? Just like all other apps do. I am on an Android phone, Google Pixel 9 Pro, 11 months old with all systems fully updated always, no exception.
23 November 2025
Reply from bYond Card
Hello Alexander,
Thank you for taking the time to leave a review and we do appreciate your feedback.
As of the moment we do not support digital wallets, however we will be sure to pass along to the team to investigate it as an an area of opportunity.
Regarding the App, we are always updating/upgrading it, so we want to make sure you always have the latest version to try and eliminate potential issues before they occur. We are sorry for any inconvenience.
Kind regards
The bYond Team
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