Byram Healthcare Reviews 

Do not use Byram Healthcare if you have any other options for Diabetic supplies. Every year, when they require a new prescription, their processing takes forever, and my supplies are held up. Customer service is horrible. I just called to check why my current order is late and why there is no sign of movement on their website. I was advised that my supplies were on backorder and I should contact the manufacturer. No heads-up email or phone, nothing.

Byram is not sending my supplies for my tandem pump. They said the infusion sets are on back order and they have no idea when they will get it. I guess I'll just lay down and go into dka. They should make it a priority to get supplies sent to customer on time, especially if it's life or death. Infusion sets are made of plastic and adhesive, there should never be a backorder on something so simple to make.

They need to take initiative and tell Tandem to send their supplies. I called Tandem and they have the supplies I need, so why aren't they sending them to Byram. Tandem and Byram like to play with peoples lives, they don't care about people and would rather see patients suffer.

Navigating health issues for your children, especially a teenager, can be difficult. I have had to call Byram Healthcare Cuatomer Service multiple times with issues that I have had and every single time, they are polite and calm and answer every question that I have to the best of their ability. Recently, we had a shipment, that contained my daughter’s continuous glucose monitors, get lost. They replaced them immediately and did not charge me for the expedited shipping.
I could not ask for an easier company to deal with when it comes to my daughter’s blood glucose supplies.

Every order comes in with different size supplies it's either too much or too little months have gone by with no supplies being shipped and it's the same old story "We need a prescription from your doctor for your order!" When the order is placed it's by my dr why would you need a prescription? It's for wound care it's over the counter supplies that are not prescribed and picked up at a pharmacy! Hey Byram try either paying your workers more or out sourcing your call centers to India which seems to be the case because they sounds middle eastern 90 percent of the time I know a bit about business and being very fair with my review I've managed places myself and it's one of the two issues. It seems like I'm being lied to when calling and the workers talk over you and don't listen maybe there is many people in a room try using cubicles somethings seriously wrong with customer service just advice not b being a smart guy it's bad. I've got three wounds that are enough stress that I have to worry about losing my leg. Calling and dealing with this is making my dr mad at me because he's tired of me asking him about them communication Byram, The customers always right even when they're wrong remember this. If parts off for you in the long run

This place needs an overhaul. Upper management needs replacement. They put customers at risk with late delivery and custom support. FIRE the CEO, get someone in there who can change this poorly rated company.

I wish I could leave a zero star review. I ordered insulin pump supplies online and had an issue. I first contacted Byram through the online chat and it was very cumbersome. I then contacted them through the customer support phone number hoping to clarify the chat result. The lady who answered was very nice but I could not understand her. Her accent was impossible for me. I did finally understand that she could not help at all with my questions about the chat experience. It was a very frustrating experience and I wish there was somewhere else to get my supplies . Customer service is BAD customer service if the representative , no matter how well meaning, can’t be understood.

This company has to be the worst out there for supplying medical supplies.
I just spent almost half an hour in a chat session with a representative trying to get a delivery date for my order. When all I received was a runaround about my insurance company, they do not take the customers seriously, nor do they seem to care about their well-being.
I never did receive a tracking number or a delivery date for my order, and I may end up in the hospital.

Edit:
So, after I submitted everything I had saved from their responses to my order to the “escalate” email address, well what do you know, suddenly my order is supposedly on its way through Optima delivery service, who could not find the order number! Hopefully it’ll show up in the next day or so.
It’s unfortunate that it takes complaining to Trust Pilot to get them to respond. I’m not surprised as I’ve been down this road with this company before. Why I keep going back, I’m just not sure.

Worst company I've ever dealt with. Can't run products thru insurance right. Customer service is rude and need to learn English. They are a joke and I'll never use them again.

I recently ordered supplies from Byram by calling in. I spoke with a rep and the service was uncomfortable to the say the least. The representative was using an app to alter their voice. At first I couldn’t decipher if i was speaking to a man or woman and could not understand what they were saying, I was literally straining and guessing what question they had asked. The app they were using wasn’t the greatest and several times through the conversation it would disconnect which revealed there was a man speaking perfect english. There was no review rating after the call which was disappointing

Customer service is the worse. When calling to order supplies I have been on hold for atleast 15 mins. There have been times when no one answers and eventually a recording comes on and asked for a call back number. Then no one calls you back. The business department is horrendous. Speaking to someone in that department is like talking to a robot, they lack compassion. I have an ostomy- this is a lifetime issue for me. Byram Healthcare use to be a company that worked with their customers. They are no longer that company. My suggestion is to NEVER be a Byram Healthcare customer.

I'm retired on a fixed income and with Medicare. I just received a statement with a balance due of over $200 some of which is from supplies I received last year. I can't afford to pay so much at once but they won't let me reorder until it's paid. I'm not happy with the billing system being so far behind. I want to pay for the supplies I receive month to month.

Update: As of today my son still hasn't received any supplies! At this point I'm not sure what else I can do! This is absolutely unacceptable for a company to run like this!!
I wish I could give this company zeros! I've been with this company for approximately 13 years receiving supplies for my son! Every month is a nightmare when I order his supplies! The supplies are late, don't come at all or get a partial amount. My son has been without supplies for 2 weeks now! I spent hours on the phone with them, all they do is transfer to a different person, over and over again without getting anywhere! It should not be this difficult to place the same order every month!! Something has got to change with this company, because parents or patients should not have to deal with this type of incompetence!! It's extremely stressful and frustrating on top of everything we have to deal with!!

I’d give 0 if I could. They use “on track” for delivery and it sucks!

If you have high blood pressure, do not call them. This company intends to give you a heart attack.
Every time I need my prescription of blood glucose chips, they say my doctor’s office hasn’t sent in the necessary paperwork. That’s just a tactic to buy them more time to delay your life saving meds! I’ve been suffering in dealing with them for about 20 years.
They don’t care about complaints and enjoy making you mad.
I’ve got news for you, Byram. You’re not the only supplier and I hope you go bankrupt!
I ordered on the 18th and after 10 days, I still don’t have my CGMs. I am now without one and have low blood sugar when I sleep at night. A rep told me to set my alarm clock to manually check my blood sugar every hour in the night. HUH? Are you kidding me? Byram is run by morons.

Horrible customer service. 6 orders over 18 months and they messed up everyone of them. Send text asking if you want to reorder. Can order online. Can call in. After text, online and 5 phone calls they sent and old prescription. When requested to return and get correct prescription filled, they refused. They said Medicare would make them throw away and they would lose money. They DID NOT fill prescription correctly but did fill correctly in Feb. 2026. I had to call Medicare and they intervened on my behalf. Medicare told them if boxes were not opened, I could return. They are sending me a new shipment today after spending over 3 hours today on the phone with Bryan & Medicare. Please FIX your issues and quit blaming your customers. Will not use again.

Not even a star. They're vile and they are regularly cheating their customers out of money and supplies and won't even do what they should be doing. Customers Service is a joke and the so called Supervisors are laughable. They need to be shutdown. Oh if they call and say that you owe money and you know you don't? You won't get your supplies they will lock you out its like ransom. And when the finally (which is never) and you just keep paying they are getting double money from you and your insurance. Run far run fast and get some other supplier. Been at this since October and still at it.

EVERYTIME I HAVE TO REORDER SUPPLY'S THEY SAY I NEED TO UPDATE PRESCRIPTION OR INSURANCE NO ONE KNOWS ANYTHING ABOUT WHY THIS PROBLEM KEEPS HAPPENING AND BLAMES IT ON DOCTORS OFFICE OR THE INSURANCE DID NOT APPROVE THE ORDER. WORSE OVERALL IS NO ONE CAN ANSWER YOUR QUESTION ABOUT WHY TRY USING World Wide Medical Distributors update 5/18/2026 we went with better company i don't not support nonsense and that's what Byrum is maybe if their shareholders loose enough money they will wake up 17 years complaining about customer service and now I get a call from corporate wanting to resolve this how ironic its to late to resolve yall had a number of years to take care of issues and your ratings reflect that now that your numbers are dropping now you want to do something about it

- Website has outdated experience, not allowing filtering products by compatibility
- Chat function opens a window, collects info and question, they says "chat is not available" and closes within a second - so you can't even se what happened
- Customer service hold time is 30 minutes
- During the hold they keep telling "they respect customers' time" , LOL
- During the hold they tell customers to call the phone number (the number that I am already calling!)
- Customer support repo told me "i use the website all the time and it works for me" - so i guess they failed customer service 101. Was really defensive when I told her features don't work or unintuitive

You have the worst customer service,I have ever had to deal with,every time I call I'm waiting on hold for up to 20 mins. This is ridiculous.

I rarely leave reviews, but this experience has been consistently frustrating from start to finish. What should be a simple process—ordering essential medical supplies—turned into a cycle of delays, confusion, and endless follow-ups.

Every order feels like it gets stuck somewhere in their system, and you’re left chasing updates with little to no clear answers. I’ve had to call multiple times just to confirm basic information that should already be on file. Even then, different representatives give different explanations, which makes it hard to trust anything you’re told.

Billing is another headache. Charges aren’t clearly communicated upfront, and trying to understand what’s covered versus what you owe becomes unnecessarily complicated. It shouldn’t take this much effort to get clarity on something so important.

The most disappointing part is the lack of urgency. These are not optional items—they’re necessary for daily health—and yet the service feels slow and disorganized.

Overall, it feels like the system is working against the customer instead of supporting them. I wouldn’t recommend relying on this provider if you have other options.