Savi Reviews 126

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their attentiveness, knowledge, and helpfulness, making complex processes much easier to understand. Many people highlight the excellent customer service and the personalized support received, appreciating the guidance provided throughout their loan management journey. The service itself is frequently described as very helpful and instrumental in achieving loan forgiveness. However, some people were dissatisfied with the response times, mentioning that replies were not always timely or direct. A few other people also felt that the user experience could be improved, citing navigation issues and a need for clearer communication regarding the status of their processes.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service. Many customers appreciate the knowledgeable and... See more

Staff

Clients share positive opinions on staff, consistently praising their knowledge, professionalism, and... See more

User experience

Customers had ambiguous experiences with user experience. Many reviewers found the platform informative,... See more

Service

People report positive experiences with service, often describing it as a "life saver" for navigating complex... See more

Response time

Customers consistently note ambiguous experiences with response times. While some reviewers report that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience with SAVI was great from the beginning. They were very attentive and answered all of my questions. At first, their response times were within three business days, but recently, that incr... See more

Rated 4 out of 5 stars

I think that the services provided have been very helpful. I would not be able to manage my loan without the support from Savi. I continue to need the support to get my loan forgiveness completed and... See more

Company replied

Rated 5 out of 5 stars

Savi Student Loans - was instrumental in helping me achieve my PSLF! Thanks to their amazing customer support and one on one assistance I was able to finalize my PSLF. They kept me informed and educat... See more

Rated 5 out of 5 stars

I enjoy that I have the same advisor and I dont have to re-explain my concerns over and over again. My conversations with Kyle have been straight forward and he has provided honest answers to my ques... See more


Company details

Written by the company

Savi is a social impact technology startup in Washington, D.C. founded by long-time student loan experts and advocates. We're working to solve the pressing student debt crisis affecting 46 million borrowers by helping them discover new repayment and loan forgiveness options.


Contact info

4.1

Great

TrustScore 4 out of 5

126 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Savi has been an incredible resource!

Savi has been an incredible resource! Lindsay has taken so much time to answer my questions and offer guidance on repaying my student loans. I feel much more knowledgeable about the repayment process, and would highly recommend Savi!

20 November 2025
Unprompted review
Rated 4 out of 5 stars

My experience with SAVI was great from…

My experience with SAVI was great from the beginning. They were very attentive and answered all of my questions. At first, their response times were within three business days, but recently, that increased to about a week or so. HOWEVER, when I needed them to review paperwork or give an update on the status of something, they got back to me pretty quickly. Recently, my student loans were forgiven and i can't help but think the experience went so smoothly because SAVI's attentive staff were taking care of things. Thank you!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Mikki!!

Mikki offered me assistance and the instructions were easy to understand and simple steps!!! I appreciated the help!

17 October 2025
Rated 5 out of 5 stars

Knowledgeable advisor

I enjoy that I have the same advisor and I dont have to re-explain my concerns over and over again. My conversations with Kyle have been straight forward and he has provided honest answers to my questions. I think in this time with so much uncertainty and policies constantly changing a conversation with a knowledgeable advisor is crucial. Kyle provides that.

16 October 2025
Rated 1 out of 5 stars

Profile has not updated and I can’t fix…

Profile has not updated and I can’t fix anything myself

21 October 2025
Savi logo

Reply from Savi

Hi. After looking into this, it seems as though you reached out to us yesterday through your dashboard. A member of our CS team will reply to you shortly!

Rated 5 out of 5 stars

Thanks Savi

Savi provides an excellent platform for managing and simplifying student loan forgiveness programs, especially for those pursuing Public Service Loan Forgiveness (PSLF). Their team offers clear guidance, helps verify eligibility, and assists with filing the necessary paperwork accurately and on time. The process is user-friendly, and their support makes navigating federal loan requirements much less stressful. Overall, Savi is a valuable resource for anyone looking to lower payments, stay organized, and move confidently toward loan forgiveness.

21 October 2025
Rated 5 out of 5 stars

Savi is so easy to use!

Savi is so easy to use and they saved me so much money. I was really struggling to understand loan repayment and my options for lowering my monthly payments, but Savi made it so simple. It really is a wonderful tool and I recommend it to anyone I know that has student loans!

9 October 2025

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