They will not send you your entire plan of aligners at once, there is alot of communication via email with repeat questions and at times more then one agent asking these same questions. It's very inco... See more
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See what reviewers are saying
Great customer service. Nice people I got this email today, “Thank you for contacting us regarding your request for additional treatment. After a thorough review of your account, we regret t... See more
First, the good. Byte has corrected my smile about 85% of what they promised. I had mild issues and some crowding and did the night aligners for six months. Now, the bad. I spent a lot of money to inc... See more
Byte has been life-changing for our 16-yr-old! We were told by an orthodontist that he did not qualify for aligners. That doctor wanted to put him in 4 years of metal braces. (He only had a few crooke... See more
Company details
Written by the company
At Byte, we believe in making the inaccessible, accessible. Our oral care platform makes it easier and more affordable for all people to get the smile and confidence they’ve been dreaming about. Headquartered in Los Angeles, our nationwide network of licensed orthodontists and dentists prescribe every treatment plan of our at-home, invisible aligners, delivering fast, professional results for a fraction of the cost of traditional options. We set out to improve people's lives by helping them achieve a healthy and confident smile they are proud of.
Contact info
1556 20th Street Suite A , 90404, Santa Monica, United States
- 8772983669
- support@byteme.com
- byte.com
You should know
3.5
Average
8K reviews
Replied to 15% of negative reviews
Typically replies within 48 hours
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0 customer service
0 customer service. Would not recommend to my worst enemy.
I'd already text and emailed my Byte advisor with no replies after waiting over 4 days. Called the help line and was never transferred to a person. Texted the help line and received no reply. I continue to stand by my original review of 0 customer service.
21 October 2024
Reply from Byte
We’re disappointed to hear about your experience and truly want to address any concerns you’ve encountered. If there’s something specific we can assist you with, please reach out to us at bytereviews@byte.com. We’re here to help and committed to improving your experience with Byte.
No Aligners in Sight.
I got a care card and everything, paid, did, and sent back my impression kit, got the little $300, almost $400 aligner care kit, and was told there was a service outage and my aligners would be delayed. I was suppose to get 9 Top aligners and 11 Bottom aligners. After weeks and right before I was about to make my first payment for aligners I don’t even have, they send me an email that they’re refunding me everything? I’m fuming because I’ve been wanting these aligners for YEARS. I’m going into the national guard and put down I would be having aligners on my application (I placed the order and was waiting for them to arrive) and it’s too late to go find another company that will probably charge me an arm and a leg just to screw me over.
23 October 2024
Reply from Byte
We sincerely apologize for this experience. We know how frustrating it must be to have invested time, money, and effort, only to encounter these delays. While we aim to provide clear communication and timely solutions, it’s evident that we fell short here.
The refund was issued as a next-best step given the circumstances, but we understand that doesn’t make up for the inconvenience caused. If there’s anything further we can do, or if you have questions about the refund, please don’t hesitate to reach out to bytereviews@byte.com.
Thank you for your patience, and we truly apologize for not meeting your expectations.
Good and I can't wait to get my…
Good and I can't wait to get my retainers back in the mail!
23 October 2024
No way to track your aligners
I’m giving it 1 star bc it’s been a couple months now and I have received everything except for the aligners itself. Byte does not keep you updated on where there packages are there is no way to track it so rn I’m just praying i actually get my aligners and I’m hoping im not getting scammed. If i would’ve known I was gonna wait forever for em I wouldn’t have gotten them. Bc it’s not worth the headache.
22 October 2024
Reply from Byte
We’re truly sorry for the frustration and uncertainty you’ve experienced with your order. We understand how important it is to receive timely updates and clear tracking information, and we apologize for not meeting your expectations in this regard.
At the moment, we’ve paused new orders and aligner processing while we review certain regulatory requirements. We understand that waiting for your aligners has been frustrating, and we’re doing everything we can to address the situation.
Please reach out to us at bytereviews@byte.com so we can review your case and ensure that you receive the support and updates you need. Your satisfaction is important to us, and we appreciate your patience as we work through this process. Thank you for giving us the opportunity to resolve this.
Hey easy steps
Thanks byte for making it easy to do the impression kit. I'm so ready to get the real deal now thanks you guys.
18 October 2024
Terrible
Horrible horrible horrible customer service. No sense of urgency for their patients. I waited for over a week to get an answer for my impression kit that didn't fit. Still haven't received an answer or solution, just an email letting me know I've been refunded and nothing more. Very unprofessional thank you for wasting my time and getting my hopes up.
20 October 2024
Reply from Byte
We’re truly sorry for the frustration and disappointment you’ve experienced with our customer service. We understand how important it is to receive prompt and helpful support, and we sincerely apologize for the delays in addressing your concerns.
Your experience does not reflect the standard of service we strive to provide, and we’re sorry for any confusion or lack of communication regarding your impression kit and refund. We’d love the opportunity to review your case in more detail and ensure a proper resolution.
Please reach out to us at bytereviews@byte.com, and we’ll do everything we can to make this right. We truly appreciate your patience and the chance to improve your experience.
Got my kit…doesn’t fit, no help given!
Got my kit. Was texting with a specialist who literally ghosted me once my kit arrived. I have been texting and calling while leaving msgs for the last 3 days. Nobody has answered or called me back. My top impressions don’t fit. I am at a haunt with my process and progress. Nobody has helped me.
19 October 2024
Reply from Byte
We’re truly sorry for the lack of communication and the frustration you've experienced with your kit and impressions. This is not the experience we want for our customers, and we apologize for any inconvenience caused by the delayed response and lack of support.
Please reach out to us at bytereviews@byte.com, and we’ll review your case to ensure you get the assistance you need.
Thank you for your patience, and we appreciate the opportunity to make things right.
You took my order & then paused…
You took my order & then paused production!
After weeks of speaking with Byte, I placed my order on 10/21/24. On 10/25/24 they announced they were pausing production and refunding everyone who hadn’t received aligners yet. Except they never told anyone; I came upon this information my own by visiting their website on 10/30/24 to track my production. Still waiting for the promised refund.
22 October 2024
Reply from Byte
Thank you for your feedback, and we sincerely apologize for the confusion and frustration this has caused. We understand how disappointing it is to have placed an order only to find out about the pause in production without clear communication.
To clarify, we have indeed paused the processing of new and recently placed orders for Byte Aligners while we review certain regulatory requirements. Our intention is to ensure the highest quality and compliance for our customers.
Regarding your refund, we want to assure you that it is being processed and should be completed within 7-14 business days. If you have any further questions or need assistance, please feel free to reach out to us at bytereviews@byte.com.
Thank you for your patience during this time.
Ordered the aligners so they can send…
Ordered the aligners so they can send the mold they say 1-2 days shipping charged me 17.95 and then refunded it and it’s been 6 days to 7 days and nothing ever came. At this point also I read reviews and I did not like what I was hearing about byte.
23 October 2024
Reply from Byte
Thank you for reaching out, and we apologize for the delay in receiving your impression kit. We have made the decision to voluntarily pause shipment and processing of new and recently placed orders for Impression Kits while we conduct a review of certain regulatory requirements. There is no risk to health or human safety posed by the use of the impression kit.
Because of this, we will be issuing a full refund for your Impression Kit purchase.
If you have any questions or would like to discuss your experience further, please feel free to reach out to us at bytereviews@byte.com. We appreciate your patience and understanding as we work through this process.
I love how fast everything was
I love how fast everything was. So far customer service is outstanding. 👏
23 October 2024
Great product easy to use
22 October 2024
They didnt contact me about not…
They didnt contact me about not shipping the items after stopping their service.
23 October 2024
Reply from Byte
We’re sorry to hear about the lack of communication regarding your shipment. During recent adjustments to our services, we aimed to notify everyone affected, but it sounds like we missed the mark with your experience.
If you’d like to discuss further or need an update on any pending items or refunds, please reach out to us at bytereviews@byte.com, and we’ll ensure your concerns are addressed as soon as possible.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
I was assigned a specialist who doesn't…
I was assigned a specialist who doesn't respond to phone calls or emails. I tried calling the general byte line and remained on hold for over a half hour. So I requested a call back and left my phone number but no one called me back and it's been almost a week. I'm using another service as Byte clearly doesn't care about getting new customers.
19 October 2024
Reply from Byte
We're truly sorry to hear about your experience and the lack of communication you've faced. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention.
If you’re still seeking assistance, please reach out to us at bytereviews@byte.com. We want to ensure your concerns are addressed, and we appreciate the opportunity to improve our communication and support. Thank you for your feedback.
so far its been easy
23 October 2024
They emailed me and I responded but…
They emailed me and I responded but then they proceeded to blow up my phone with texts about the exact things I answered in the email while I was at work and told them that. Then they sent me all the stuff I declined with no explanation so if you were going to send it anyways why was it offered as additional? Not thrilled and feel they jacked up the prices to include this stuff i didn't want
16 October 2024
Reply from Byte
Thank you for sharing your experience—this is not the experience we want for our customers. We aim to provide clear and tailored support, and it sounds like we missed the mark in addressing your preferences. Please reach out to us directly at bytereviews@byte.com so we can review your account, clarify what happened, and address any pricing concerns. Your feedback is invaluable as we work to improve, and we appreciate the opportunity to make this right.
So far I hate it
So far I hate it. Worst customer experience. May just end the program
23 October 2024
Reply from Byte
We’re sorry to hear that your experience has been disappointing so far, as we want each customer to feel fully supported. If there’s anything specific we can address to improve your experience, please let us know—we’re here to help and want to do everything we can to turn this around. Thank you for sharing your feedback with us.
Terrible customer service.
23 October 2024
Reply from Byte
We're sorry to hear this has been your experience. If there is anything we can do to help make your experience better, please reach out to us directly at bytereviews@byte.com. We are standing by for support!
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