c2c Rail Reviews 

Welcome to the rail operator where buying a ticket is unimportant, most ticket offices are unmanned, and there are no revenue inspectors on the trains. Barriers are often left wide open at each station, the only places where any attempt is made to enforce fares is at Southend Central, Grays, and Basildon.
Want to push through the barriers? Go ahead, no attempt will be made to stop you.
No mask enforcement either.
This is becoming a really poorly 'run' railway.
Oh, and customer service? I believe you get through to a call centre either in Bombay [India] or in Scotland! Sums it up really. Hopeless

Monday to Friday I can't complain but Saturday and Sunday always the same railworks so my half hour journey turns into a hour journey. Why do I pay £123 roughly a month? Why don't you do the work at night 9/10 for the week but 0/10 for weekend C2C weekend joke

This rail company is a total disgrace. Constant delays and train cancellations with no reasonable explanations. Trains to/from Chafford Hundred are constantly delayed and/or cancelled and then it would take forever for a refund to be processed

It is obvious from over 90% of reviews that this company exists solely to make money without giving a decent or proper service for the price.

It will be pointless to highlight all the failings of this pathetic sham as every week there is an issue or problem that they don't even care about.

I now praise those who jump barriers in front of staff , or push through barriers whilst staff look on and wave a hand. The only people they stop will be the frail, elderly or vulnerable.

If you can get away without paying then I would do it as if they cannot manage their stations or service properly then they don't deserve people's money. How many times have you got back home to find all the gates open and no staff around?

We, the mugs pay, but loads don't because C2C won't pay for staffing levels. I hail them as why should they pay when C2C cannot be bothered to answer emails, pay refunds promptly, treat us with respect, put proper facilities bon all the stations for all hours.

They are a shambles, I do agree their rolling stock is decent as previously mentioned by another person, bit that is it. Security guards? They spend more time chatting to each other and on their phones. Disgrace.

Book tickets to Portsmouth online was quoted £36 for an open return. When ticket arrived it was a day return when I contacted C2C they told me that they did not do open returns for them dates but then told me if I wanted an open return it would be £97.
I will never use C2C online to book tickets ever again I had to go out and buy different tickets to get home on a different day it’s spoiled my holiday.
The customer services do not care at all, avoid at all costs.

I had a very poor experience with c2c last year when I was sold a ticket to a station that was inaccessible due to engineering works and was effectively abandoned with no money in my pocket, in an unfamiliar part of London. I am disabled and this turn of events caused me tremendous problems. During the journey I witnessed, on a number of occasions, the disdain of the staff on duty for customers, treating them with indifference and being openly rude about them after they were gone. It was genuinely shocking.

The complaint department demonstrated a marked insensitivity towards my disabled status which is worrying.

The Ombudsman negotiated compensation where I would receive a £20 rail voucher and the fare for my journey would be reimbursed.

I received the voucher. The fare for the journey was never returned to me.

c2c rolling stock is decent quality, but there is something rotten in the heart of this company. The breadth of the failures I witnessed can only be the result of poor management.

Disgraceful Organisation. Staff are impolite and incompetent. Customer service poor. Smart cards should not be called smart.
Unprofessional.

Well I like c2c because I take it all the time and it goes to Liverpool Street which is what I like about it. What I don't like about it is that it's delayed at chafford hundred and what I also like about c2c is that it dosent interlock with any other network

Service is terrible, train always delay from Chafford Hundred, rubish

awful train co machines take ur money and getting it back is so hard and they ignore ur messsges its sad because they know we have no choice they just dint care

The service is terrible 2 days on the bounce I have had to get a taxi which isnt cheap it's a complete joke they have all day sunday where there are no trains and they still dont run on a week day twice I need to get the 4 37 and twice they have cancelled

1st day after Covid lockdown, trains are late, so all pilling on one over crowded train, no escalators or lift at Fenchurch Street, despite having a year to sort things out.So if your disabled, forget travelling to Fenchurch, unless you can bunny hop down flights of stairs. No staff to help. If you can find them VERY RUDE! - C2C should be ashamed of themselves

Don't waste your time trying to buy tickets online through C2C. I wasted an hour with errors at the end each time. I've now been charged for two sets of tickets I never completed the purchase on. After complaining about this, the company is asking me to waste even MORE of my time, by sending redacted bank statements to them to prove the money has come out of my account.

AVOID AVOID AVOID

2 stars because better than nothing.
1.Ticket for 10 stops is like 9£
But ticket for one stop is 8.10 havong a laugh???
2.Always delays
3.Runs every 30 min plus cancellations
4.Machines don't work
5.Never good timing jumping from other trains.
6.No staff when needed
7.changing time without announced.
8.leaves earlier like 1min so you cant make from other platform
I added this on other review because getting worse not better

Trains constantly late, barely any staff at stations and a ‘smart’ card system that simply doest work, i tried to add a travel card which never loaded onto the card, was denied travel on underground because c2c didnt load the card and had to walk 10 miles to a c2c station, c2c couldnt care less and took over a month for a refund. An absolute disgrace.

Not enough trains are being cancelled, staff working for c2c aren't able to advise on your journey. Little do they care...

Starting a new job next Sunday and have to be in work 5:45 am in Basildon from Southend Central next Sunday. Have to phone in late because no Buses but c2c are late and will not end up in Basildon until 6:20am Thanks c2c for poor service

Spent nearly 1 whole hour trying to buy a ticket on the world wide web... yep the internet to purchase 1 very basic return ticket... !!!! The station staff are useless and cant help you, you have to phone a number and hope. Who nowadays develops such a horrendous app / website. Like, this is why things like amazon and uber dominate IT WORKS! Sort it out. So much feedback on this for over a year, yet nothing!

I would like to thank Mr Jason Marsh who is a cleaner on the C2C line at Shoeburyness (Concept). He found my mobile phone on a C2C train on Saturday 1st August. I rang my number from my wife’s mobile and Mr Marsh confirmed he had my phone and told me where he was so I could go and collect it. I cannot thank this gentleman enough for his honesty. He is a credit to your organisation.

first of all, use trains rarely like twice a year. don't know how the whole thing like paying Ect works so when asking a member of staff often a foreigner with there attitude and lack of English you get very little help, asked another member of staff the trains destination all you get told by another F is on the board on the board finally a decent member of staff pointed us in the right direction. on the particular day in question the A13 had been shut yet again, reason for using train reluctantly which would result in a return trip in the morning as car now left at work bought a return ticket for the next day. next day arrived at station 0415 hours no trains a bus replacement service in place no indication of this the previous night plus my return ticket is invalid as it has to be used on the same day what difference doe's it make when you make your return trip as long as you have legally paid to be on the train no wonder there are so many cars on the road with a service like this and at such a high cost maybe the heads of the railway should go back for more training not the staff. end note the bus replacement times do not even come close to matching the trains times of departure what a joke service.