The elegoo centauri carbon printer is working mostly okay, the wifi won’t connect to the elegoo slicer unless I power off the router and 15 seconds later power back on. I need to use a usb stick to tr... See more
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Review summary
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Everything I've ordered from Elegoo Canada has arrived and been exactly what I ordered/wanted. I once bought a part from the big "A" and unfortunately it arrived as something someone had already taken... See more
Would be a definite 5 star rating except I've had to wait a long time for my full order to be delivered. Still waiting! The printer works well. 20 hours of printing with no problems. One synchronizat... See more
Company details
Written by the company
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Contact info
No.30 Dahe Industrial Park, Guancheng Community,Guanhu Street, 518100, Shenzhen, China
- info@elegoo.com
- ca.elegoo.com
4.2
Great
766 reviews
Replied to 78% of negative reviews
Typically replies within 1 week
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Quick delivery as always
23 March 2026
Great Price
Great Price, but the machine can be cheaper by removing the camera as it is unnecessary for the printer to do it's main function. Also creating a Chamber Heater Module that can be bought separately and easily connect into the appropriate board to function with the touch screen, other than that great product and delivery!
23 March 2026
I'm happy with this product so far
15 March 2026
I placed an order for some hardware for…
I placed an order for some hardware for the Carbon 2 and some resin for a total of $486.83.
Elegoo double billed me another $486.83 for the shipment several hours later, put it all under the same order number, so I had no idea the shipment was a duplicate (It did not show up in the Elegoo website order history). I assumed that the product was shipped with the hardware coming from one location and the resin coming from another location, giving me two tracking number links with the same number.
The payment registered on PayPal where I discovered the issue of the double billing. I contacted Paypal to stop the double billing and notified Elegoo.
Elegoo started by blaming PayPal for the transaction, which could not be the case seeing as it was an Elegoo internal order for product and trigger for payment.
They then decided that it was my fault which again could not be the case as it would be on a secondary order number and transaction within their online system.
They followed that up with scolding me for not checking the order (which I could not do) and not following the shipping information so that I could refuse the order that I did not actually know was a duplicate from the same tracking numbers and my expectation that one number was for the resin and one was for the hardware.
In trying to resolve the issue, of which I had to contact them about and let them know of the issues and push for them to help, Elegoo accused me of holding up the return process and threatened to withhold my refund via PayPal. I have requested a return account or label to send the product back 3 times over 3 days and have been told by Elegoo it will take days to get a label printed. (Yet somehow I am the delay here)
Elegoo offered me 10% off the duplicate product if I kept all of the duplicate products and did not return it, however I decided with the attitude I received I would hard pass on the offer and return it all.
I am still waiting for a return label to send the product back.
Over this, I was double billed for the hassle free delivery insurance. I was advised that the insurance does not cover the issues I had with this order from Elegoo and seeing as the insurance is paid out to another company and not held by Elegoo that they could not refund the insurance, including for the double billed order that I did not place.
I am still fighting it out with Elegoo and have requested a manager get involved which has now fallen on being ghosted.
In short, Elegoo stole money from my account at PayPal to create a fraudulent order that was untraceable until it arrived then attempted to put the blame on PayPal and then on me for something Elegoo did.
I have several Elegoo machines and have directed people to Elegoo for purchasing printers and consumables. After this experience and fight for a resolution (which is still not resolved after a week of e-mails going back and forth) I will not be recommending Elegoo in the future.
23 March 2026
Reply from ELEGOO CA Store
Dear customer,
We are truly sorry to hear about your experience and fully understand your frustration.
We have looked into this and can confirm that a support ticket is already in progress. Please rest assured that we are taking this matter very seriously and will thoroughly investigate what happened.
Thank you for your patience and for giving us the chance to make things right.
Best regards,
ELEGOO Team
easy to order and quick shipping!
19 March 2026
Great customer service
Long story short - I had bought a whole hot end pre built kit because I needed a 4015 fan. The fan alone was not worth buying due to its price vs the price of the whole hot end kit. Elegoo has a proprietary fan due to the fan/connector combo they use and I’m not handy to change out the connector. When I received the hot end kit I installed it and immediately had worse prints due to a faulty filament securing tab. Elegoo reached out after my review and sent over another kit and has since resolved my issue. Their customer service has been really great and understanding. Thank you very much!
10 March 2026
Reply from ELEGOO CA Store
Dear customer,
We're sorry to hear about your experience with the hot end kit — especially as a first-time 3D printer owner.
We've looked into this and see that you already have a support ticket open with our team, and they are actively following up on your case. Thank you for your patience, and we're committed to making things right.
Best regards,
ELEGOO Team
Hitch
Deals were nice, everything was easy to navigate, the delivery is slower than expected but the machine works decent, satisfied.
21 March 2026
Order was processed & shipped promptly
Order was processed & shipped promptly, gave 4 stars just because there were quite a few filament colors out of stock or unavailabe.
Definitely like printing with the Elegoo filaments, great prints consistently with the Bambu PS2
18 March 2026
Very prompt delivery
20 March 2026
Elegoo made the purchase of the new…
Elegoo made the purchase of the new printer easy and shipping was fast. I love the ease of setting up the printer and getting it printing.
20 March 2026
Fast shipping very good printer
20 March 2026
They were great with resolving a few…
They were great with resolving a few mistakes I made with my order.
19 March 2026
The online shop is easy to use
The online shop is easy to use. Prices are good. Shipping is fast
19 March 2026
awesome services..
awesome services... quick response. it is a real breeze of fresh air!! thanks Elegoo!!
19 March 2026
It’s been over two weeks and I still…
It’s been over two weeks and I still haven't received my package ,
18 March 2026
Reply from ELEGOO CA Store
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the inconvenience you've experienced and completely understand your frustration. Please be assured that we are already following up on your case — we noticed you have a support ticket, and our team is working diligently to resolve the issue to your full satisfaction.
Your satisfaction is our priority, and we truly appreciate your patience and understanding.
Wishing you a pleasant day.
Best regards,
ELEGOO Team
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