I had an issue today on my protein app, when I got to the chat, Imogen made sure all my enquiries where answered and even went the extra mile to offer me some peace of mind on my purchase.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely unacceptable experience with MyProtein. I ordered CA$557.48 worth of supplements and instead received an old, opened bag of vanilla protein spilled all over the box, plus a rand... See more
Company replied
Clear Protein has been such a game-changer when it comes to maintaining proper nutrition. Gone are the days of spitefully downing milkshakes after a hard workout. The juice like consistency and taste... See more
The texture of the product is rather chalky. The taste is rather chalky as well since it is unflavoured. I reckon this would have gotten fixed by adding milk instead of water, but the chalky texture s... See more
3.3
Average
320 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BEST CUSTOMER SERVICE REP, TOM
Tom was so helpful! He was very patient and was able to accommodate my situation. GREAT CUSTOMER SERVICE EXPERIENCE. Thank you Tom :)
1 August 2023
Unprompted review
Great Service
There was an error was my bill and they were able to fix it fast.
29 July 2023
Unprompted review
Sabah was best she took a little time…
Sabah was best she took a little time to get my problem and fix it other day it was nina who took like 1 whole hour and didnt help a bit.
14 July 2023
Unprompted review
Very prompt and clear answers to my…
Very prompt and clear answers to my questions.
3 July 2023
Unprompted review
Tom was awesome!
Tom was great. To the point and very helpful, got me what I needed!
18 June 2023
Unprompted review
Helpful and co-operative!
5 June 2023
Unprompted review
Jack was very quick to answer my…
Jack was very quick to answer my questions which put me at ease of mind.
30 May 2023
Unprompted review
Great service!
29 May 2023
Unprompted review
Quick service
Quick service, told me all the information I needed to know 11 out of 10
28 May 2023
Unprompted review
Excellent Customer Service From To.
Tom provided me prompt customer assistance when I inquired about a gift missing from my order. He expeditiously reviewed my order and reissued the gift confirmation. Thank you Tom for the hassle free and professional service. Cheers, Nigel
15 April 2023
Unprompted review
Dylan gave direct answers and really…
Dylan gave direct answers and really helped me out for what I was after and instructions on servings as well as referred the top quality brands of the product for my needs thanks so much have a blessed day 🙏
14 April 2023
Unprompted review
Very Helpful response
14 April 2023
Unprompted review
Great and quick answer from Dylan
Great and quick answer from Dylan THanks
23 March 2023
Unprompted review
the customer service representative…
the customer service representative sabah was very helpful and processed my refund right away without any extra questions.
19 March 2023
Unprompted review
Tom was amazing
Tom was amazing! He answered my questions very clearly and gave me all the details I needed. His service definitely wants to make me purchase more products from your website, great stuff!!
19 March 2023
Unprompted review
Customer service was excellent
Customer service was excellent! There was an issue with my order but Sabah fixed it quickly and easily!
19 March 2023
Unprompted review
Tom was very helpful and fast to answer…
Tom was very helpful and fast to answer my questions and come back with an accurate answer, he put my mind at ease and i placed the order almost instantly while chatting with him
18 March 2023
Unprompted review
Jack was extremely helpful and very…
Jack was extremely helpful and very quick. Would totally recommend
6 March 2023
Unprompted review
Best believe I was shitting for Britain…
Best believe I was shitting for Britain after a protein bar from this company, must of touched cloth about 17 times in total (I lost count it may of been more) beans and rice, slice and dice, k den isn’t it, the experience wasn’t nice, yolo xoxo 🙈🙈
15 June 2022
Unprompted review
2 for 2
I've ordered from this company twice and both times received quick delivery to Canada and good prices. I've tried a few of their protein and BCAA products and will continue to order them. With my last order I also received a sampler with a pre-workout powder that I plan to order with my next restock.
10 April 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.