CabTime Reviews 10

My taxi left with someone else onboard! I booked a taxi with this company at the end of an event yesterday evening, precising that I needed to be on time because I needed to catch a train 35 minutes later (the drive is only 13 minutes so it should have been more than enough). The taxi arrived early, which I didn't see because my phone was away for the event and when I came out at the time I booked, he had already left. I called him and he told me he was gonna be 10 minutes late (on hindsight, I think he thought I was his next client) so I waited instead of immediately booking another taxi. 10 minutes later, he wasn't back, it was too late to get another taxi and I missed my train. The result is having to pay £130 in taxi to get home that night. A simple asking of the client's name or showing the confirmation message would avoid this.

Great service, easy to pre-book and was on time. Driver was very helpful and came early for the return trip. In Reading, it was cheaper and more reliable than Uber who refused to accept my fare when I had my cat. Will use them again in the future.

I've used Reading Taxis / cabtime multiple times for airport transfers and they have always been great.

For the last trip as an example - a text was received to confirm the booking. Another message was received when the vehicle arrived, together with live tracking details showing the trip and the vehicle's current location. The driver also texted us to describe whereabouts he was waiting in Arrivals.

The car was a very clean Mercedes AMG S-class long-wheelbase - so loads of room and super comfortable. The driver was friendly and helpful from moment of pickup right to the door.

This is my go-to choice for airport transfers and I have no hesitation recommending them to friends and family.

Brilliant company, very timely, well mannered and very patient we had a Mercedes S class for our journey. Driver was fantastic, friendly and drives extremely well.

I am extremely disappointed with the service from CabTime. We had booked and prepaid for a cab well in advance for an important event today, but they cancelled our booking on the same day. This last-minute cancellation has caused a great deal of stress and inconvenience.

To make matters worse, we were informed that the refund process will take another week. It's incredibly unprofessional to cancel on such short notice without any prior warning or effort to arrange an alternative. We trusted CabTime to provide a reliable service for our special event, but they failed to deliver.

Booked a trip to Heathrow the day before. All online was easy and clear.
Driver punctual and polite, helped with suitcases and drove safely. Car was clean.
Highly recommend

I booked ride from Stansted airport to Reading on June 14th for a pickup at August 18th 2023.
They cancelled my booking 4 days before with this statement:
"Unfortunately we have to cancel your booking from Stansted Airport on 18/08/2023. Due to shortage of 8 seater drivers we are unable to find a suitable driver for your ride.
A refund will be processed for this booking."
I have sent many mails to them asking for feedback about my refund.
And tried calling their Support line International and get voice message saying this number is not for international calls.
I haven't gotten any feedback regarding my refund.
I have at date of writhing this not received any feedback, and most important.
I HAVE NOT RECEIVED ANY REFUND.
I have taken the case to Mastercard so they will handle this now.
They keep your money and their support is non existing.
I will recommend finding another company for your transport needs.

Good taxi service. Booked on their passenger app quite easy and simple to use. No issues with timing and driver.

I made a one way airport booking over 10 days before my trip, they cancelled my booking one day prior to arrival without a proper reason (I doubt "driver said he was busy" is even a reason)

I booked a Cab a week in advance, and they cancelled 18 hours before the booking without stating a reason. I would expect them to be able to make alternative arrangements with 18 hours, but an apology and reasom would be a minimum courtesy. I will not be using them again