Cabinet Health Reviews 320

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

The prevalence of single-use plastics in everything we consume is horrifying. Especially medicine. I love Cabinet for that, but also for the entire pharmacy experience. It's personalized, real, genuin... See more

Rated 3 out of 5 stars

Dislikes: Can't order more than one prescription at first. Can't combine prescription and OTC purchase. Cart v. cabinet is confusing. Have to go through questionnaire multiple times to learn about RX... See more

Rated 5 out of 5 stars

I was so excited when I stumbled upon Cabinet!! Their goals are great and their product is super appealing in multiple ways. I’m really looking forward too more prescriptions being offered and more OT... See more

Rated 3 out of 5 stars

I love the idea of cabinet and I'm obsessed with the glass bottles and having all my meds in a uniform size. It's frustrating that their website promises free shipping over $50 but wouldn't let me shi... See more

Company details

  1. Chemist

Written by the company

Cabinet Health sells over the counter (OTC) medicines and prescriptions in refillable glass jars. Refills arrive in compostable pouches.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

320 reviews

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Rated 5 out of 5 stars

Cabinet pharmacy experience

The prevalence of single-use plastics in everything we consume is horrifying. Especially medicine. I love Cabinet for that, but also for the entire pharmacy experience. It's personalized, real, genuine, and awesome.

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Need!

Love this concept and hope all people and pharmacies adopt it soon. Great product and great service.

3 January 2024
Rated 4 out of 5 stars

Not enough dosage options

Not enough options available for my prescription doses. I take extended release propranolol- 80 mg was not an option. Also the price of duloxetine was prohibitive.

2 January 2024
Rated 3 out of 5 stars

Beware of expiration date

I just received my second order. Two of the items had expiration dates less than 4 months away.

18 December 2023
Cabinet Health logo

Reply from Cabinet Health

Hi Estelle! We are so sorry for the experience you had with our medications, but appreciate your feedback! Our fulfillment team regularly audits the expiration dates of our products and disposes of older medicine, though it looks like a couple of bottles snuck through in this case. We are more than happy to refund or replace these items for you. Please feel free to send us an email at help@wearecabinet.com with the two medications that are expired as well as their lot numbers and expiration dates and our customer service team will help you right away! We apologize again for this experience and hope to make things right!

Rated 1 out of 5 stars

No response to cancel my membership…

No response to cancel my membership before renewal and have been charged. Please cancel my membership and issue me a refund immediately.

26 December 2023
Cabinet Health logo

Reply from Cabinet Health

Hi Samantha! We deeply apologize for the inconvenience caused due to our holiday break for our customer service team. I can confirm that we have gone ahead and canceled your membership as well as issued a full refund. Please don't hesitate to contact us if you need anything else. Again, we apologize and hope to improve things for you in the future.

Rated 4 out of 5 stars

Please support FSA cards and controlled substances

Please support FSA cards and please add controlled substances to the offered prescriptions list. Those are the only things keeping me from fully diving in and replacing all of my medication with Cabinet bottles.

20 December 2023
Cabinet Health logo

Reply from Cabinet Health

Hi Kaleb! Thank you for this feedback! While we are not able to directly accept HSA or FSA cards as payment at this time, many customers have been able to get a reimbursement from their fund with an itemized receipt (though this is dependent on the fund's policies). We've added the ability to generate a receipt directly from your account portal. Simply login to your My Cabinet account then select Orders from the left-hand menu. This will show each of your orders. Directly below the large button that says Track Now you will see a hyperlink that says Print Receipt.

We've had a lot of folks interested in whether we are able to fill prescriptions for controlled substances. I'm sorry to say due to limitations regarding shipping controlled substances across state lines we are unable to fulfill DEA-scheduled drugs. We hope this can change in the near future!

Thank you again for this feedback and we are here if you need anything else!

Rated 5 out of 5 stars

Great customer service

When I reached out to customer service because my package never arrived, they sorted it out right away and even sent a replacement. I think technically the mistake was on my end, but I'm glad I'm not out the money.

12 December 2023

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