My kitchen project was late from the start. When the boxes were delivered there was no counter top so i had to wait a week. When the counter tops were delivered they were damaged so i waited anoth... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
My kitchen project was late from the start. When the boxes were delivered there was no counter top so i had to wait a week. When the counter tops were delivered they were damaged so i waited anoth... See more
Company replied
Overall the project went well. But finish quality is terrible, any minor contact removes top finish and shows white base coat. I've never experienced a worse paint finish on anything. We fortunately b... See more
Murrells Inlet SC store personal ignores texts and calls about damaged cabinets. We have no idea when the kitchen will be completed. Jordan in Customer service stated the executive team will contact u... See more
We placed an order in January 2022. It is now October 2022 and we still have not received our cabinets. We reached out to both the branch and customer care and were told we may receive them on Novem... See more
Cabinets To Go is your one-stop shop for all things home improvement. From incredible kitchen and bathroom cabinets to eye-catching floors and countertops visit Cabinets To Go today!
2350 W.O Smith Drive, 38464, Lawrenceburg, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
In February of 2019, we had CTG install cabinets and flooring at our condo. The flooring was installed by a CTG licensed contractor and has always been cleaned using a spray bottle and dust mop. Less than 3 years in and it is cupping, cracking and separating.
What is the response from CTG? Sorry, not covered under warranty, too bad for you.
I found out too late that Cabinets To Go does not stand behind their products. I would advise everyone to never buy from this company.
Almost bought from Cabinets to Go as they where very inexpensive but was told I had to assemble the cabinets..Smelled fishy and their reviews stink too! No deal. Thanks for saving me headaches.
The contractor that cabinets to go sent to install cabinets never came back to complete the job and I had to hire someone to fix and reinstall the cabinets that the cabinets to go contractor screw up! Never will buy anything from this people ever again
Terrible service after the sale.
Cabinet order from 9/1/2020 was delayed due to Covid, perfectly understandable. Almost all the cabinets were picked up in November except for one. One three draw cabinet was delayed until well into 2021, so it was substituted for a more standard door cabinet. Three draw cabinet is approx $1,000 the standard door cabinet is approx $500, I have not been able to get a refund. The store says to request a refund from corporate and tcorporate says the store does the refunds.
Life time warranty do not believe it for 1 second, any issues with anything are done through corporate not the store. One of my cabinets came with the incorrect parts, contacted corporate no response what so ever, zero. The cabinets seem ok so far, the mine were a mix of made in China and Vietnam, they almost match each other but not quiet. The Chinese ones are much better quality with good plywood. The Vietnamese ones have massive voids in the plywood. When you drill into them half the time the drill goes through them like going through air. I would buy from Ikea and maybe use custom draw fronts.
Waited a year to write this as I was very mad with their service. Their advertised 1-2 DAY install is a farse! Our kitchen took 3-4 MONTHS. From day one it is was one thing after another. First they forgot to add something to the total it would cost me. So after the bank gave me my home improvement loan on their signed contract, Cabinets To Go called and said "oops, we have to add another $1,000(approx.) to that contract. We had no water in the kitchen for 2 weeks. Try washing dishes in a small bathroom sink. Some cabinets were back ordered for 3 months so had to wait on a kitchen counter and half of the upper cabinets. Since the stove was taken out, day one, we had to bbq or cook on the kitchen table, on a one burner portable, all 3 meals a day. Try that for weeks. Finally found out 2 of my upper cabinets were on another backorder so I finally had to settle for smaller cabinets and they put filler panels in. Not happy at all on those!! One bottom cabinet was wrong, that had to be changed. Then they had to put a new door on cause the handle was in the wrong place and had made holes where they shouldn't be. Meanwhile, our counter was not put on for almost 2+ weeks because no one checked the status of it, even though I called and the counter people had emailed them. The counter on one side of my stove is an inch shorter than the other. I was told the floor wasn't level BUT they leveled the floor before they put the tile down. We had to have them come back several times as we found things, not quite right. Since they "finished" we still found a kick plate that was never nailed up and a hole in the side of a cabinet because they drilled a screw from the inside, where there was no reason to put one. The tip of the screw came all the way to the outside. Also need to add that each time I needed to talk to someone I had to drive to the next town to their office because their mailbox was alway full when I tried to call them and I couldn't leave a message. There were other little things that added up. What a nightmare!!
Best in Frankston courteous punctual customer service plus. Cab n go way to go. Ask for Narin.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.