Cabinmax Reviews 2,760

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 741 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, thoughtful design, and practicality, often highlighting the ample space and useful pockets. Many people appreciate the competitive pricing and the fact that the products meet airline size restrictions, making travel more convenient. The ordering process is consistently described as easy and efficient, with many consumers commending the prompt and well-packaged delivery. However, some customers also noted issues with delivery times, with a few experiencing significant delays or items not arriving as expected. A small portion of people were dissatisfied with product accuracy, specifically mentioning receiving the wrong item or finding that a bag advertised as meeting airline dimensions actually exceeded them. There were also occasional reports of minor quality issues, such as loose stitches or broken parts, though these were sometimes resolved quickly by the company.

What people talk about most

Product

Reviewers highlight positive aspects of the product, frequently praising its thoughtful design, quality, and... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the product's quality,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery,... See more

Order

Customers generally express satisfaction with the ordering process. Many reviewers found the online ordering... See more

Price

Consumers find price to be positive. Many reviewers praise the excellent price and quality of the products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My partner has an 'approved' cabin bag and I also needed one so bought the cabin max metz. The quality is far superior to our other one, so kudos to Cabin Max. I've practised using it for weekends aw... See more

Rated 5 out of 5 stars

Not going to lie I don’t usually bother with a review, howeverrrrrrrrr. Whoever made this bag needs a raise!!! Our son was travelling with a well known budget airline and didn’t fancy paint the extra... See more

Rated 5 out of 5 stars

Excellent service, saw them on which.co.uk and they get a top recommendation. The quality is first class. The website is really helpful in that I could browse by Airline. Also no issue with living i... See more

Rated 5 out of 5 stars

I needed a small under seat bag for an upcoming trip. I already have one of the 44ltr bags so buying another Cabin Max seemed the right place to look. It's a mini version of the larger bag and has... See more


Company details

  1. #24 of 54 best companies in Bags and luggage shop
  2. #18 of 40 best companies in Bag shop
  3. #1 of 3 best companies in Luggage wholesaler

About Cabinmax

Written by the company

About Us

Makers of the original (and best) cabin backpack since 2007. Our hand luggage is designed to be lightweight, robust and improve your travel experience.

With the help of customer feedback, talented designers and a fantastic team we have developed a large range of hand luggage backpacks and cases to fit the cabin luggage gauges of all the major airlines.

Our experience of designing and building bags and cases stands the testament of time and we still see the original Cabin Max in airports around the world, taking globetrotters onto new travel experiences.

We feel part of your journey so please share your adventures with us #cabinmax

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

So good I went back for a second

So good I went back for a second. Small but perfectly formed and perfect for a weekend of short break (fits under a seat so no cabin fees either 👍🏻). Shipped and arrived within 2 days. So happy!!

11 May 2026
Rated 5 out of 5 stars

This is the 1st backpack I have ever…

This is the 1st backpack I have ever bought and I'm 65 I wish I had done it sooner this bag holds si much and has my favorite thing lots of pockets so if your wanting a great value fir mo ey exceptionally made backpack don't hesitate this is the 1

11 May 2026
Rated 3 out of 5 stars

Product is great , communication not so much

Product is great ( not using until June so I’m hoping it’s all good for Ryanair ) delivery was super fast however once I placed the order I realised I made a mistake on the colour, I emailed immediately to see if this could be rectified, I received no response, I emailed again the next day but have still had no response whatsoever. I then got a thank you for my order from one of the owners (automated obviously )and it stated any problems reply to that email, which I did and I’m still waiting a reply from that email also.
so the communication is what let’s this company down

5 May 2026
Rated 1 out of 5 stars

Very cheaply made - poor quality

Very cheaply made: if they survive one trip I think I’ll be doing well. 🤷‍♀️

11 May 2026
Cabinmax logo

Reply from Cabinmax

Hi. Please feel free to provide your feedback on the products after you have used them for your travels. All the best.

Rated 5 out of 5 stars

Excellent

Excellent! I have bought 2 hand luggage bags and they both look like of a great quality and good space inside. Haven't used them yet, but looking very good.

6 May 2026

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