Cactus Kingdom Reviews 1,175

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, including seeds that germinate well and plants that are healthy and thriving. Many highlight the thoughtful and secure packaging, ensuring items arrive safely and in excellent condition. The delivery service is frequently mentioned as fast, reliable, and efficient, with orders often arriving promptly. Reviewers also appreciate the wide selection of unique and hard-to-find species, as well as the helpful customer service. However, some customers experienced issues with orders not arriving or being delayed, which they sometimes attributed to postal services or customs. A few people also noted that some seeds had zero germination or that the product labeling was not always specific enough. Additionally, some reviewers were disappointed with the size of certain plants or the packaging of some products in zip-lock bags.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality of seeds, plants, and other... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent quality of... See more

Order

People report positive experiences with order, with many customers expressing satisfaction and a desire to... See more

Service

Reviewers highlight positive aspects of service, consistently praising the good service, smooth and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fun seed selection, great customer service, and premium cactus substrate that can't be beat! What more could you ask for? Seeds germinate and are true to what is ordered. I've had wonderful support fr... See more

Rated 5 out of 5 stars

So far I have placed three orders from Cactus Kingdom and was very pleased with the quality of the plants and especially the thoughtful packaging that keep them safe in transit. I would highly reco... See more

Rated 5 out of 5 stars

As a repeat customer I love the sheer selection of seeds of hard to find species, varieties, and locales. The sprouting ratio has been good for me and my older cacti, born from previously purchased s... See more

Rated 5 out of 5 stars

Cactus kingdom is a really nice botanical experience in xerophytes (needless to say "hard-to-find" cacti), it is obviously not a standard nursery, it requires a large effort to keep it running due to... See more


Company details

  1. Nursery
  2. Decoration and Interior Design Store
  3. Flower market
  4. Herbal Medicine Shop
  5. Hobby shop
  6. Plant Display Store

Written by the company

Cactus Kingdom is a specialty mail order cactus nursery. It is the only nursery in Canada providing many of the rare cacti, seeds, and succulents on offer. Worldwide shipping is available. Astrophytum, Ariocarpus, Copiapoa, Geohintonia, Lophophora or Peyote, Aztekium, Opuntia, Orbea, Psedolithos and Trichocereus are just some examples. There is an extensive collection of fresh cactus and succulent seeds also available. Over two dozen varieties of Lophophora also know as peyote cactus are offered and many Trichocereus land races and hybrids such as Trichocereus Pachanoi | San Pedro, Trichocereus bridgesii | Bolivian Torch, Trichocereus scopulicola, Tricocereus peruvianus | Peruvian Torch. Discrete worldwide shipping is available with a delivery guarantee on all orders.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

Still haven’t received my order and I…

Still haven’t received my order and I feel by the time I do the plant will be dead

16 June 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

Caleb,
According to the tracking information, your order was delivered on July 8 at 10:22 a.m. We apologize if the delivery took longer than expected, but please be assured that we take great care in packaging each parcel to ensure it arrives safely. In addition, our plant guarantee covers any issues that may arise if the plants do not arrive in healthy condition.

Rated 5 out of 5 stars

Very Healthy Plants

I recently received three plants that were much bigger than I'd expected, so I was thrilled with that! They were well packed and arrived safely without any damage. The courier company was also top notch. I will definitely be shopping here again.

19 June 2025
Rated 5 out of 5 stars

Perfect!

No issues with my order. Items arrived as expected, everything looks great! The team was accomodating and helpful when I decided to make changes to my order after it was placed. Thank you!

19 June 2025
Rated 5 out of 5 stars

Seeds and service you can trust

Loved the selection of cacti on the website and the ease of purchasing, the tracking service was great for my seeds travelling halfway around the world to NewZealand, with satisfying germination rates I have around 1000 babies to look after, a great hobby which will pay off in the future, I look forward to my next 2000 seeds in the coming months. Awesome, thank you Cactus Kingdom.

10 June 2025
Rated 1 out of 5 stars

It never arrived

It never arrived

16 June 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

Hi Michael,
Unfortunately, we do not have control over parcels once they have been delivered. You mentioned being away for several weeks during the delivery period, and during that time many things could have happened to the package. It’s important that parcels are collected promptly once delivered, especially if left in an unsecured location.

Rated 1 out of 5 stars

Still haven't received shipment

Still haven't received shipment. Wish I could give 5 stars!

16 June 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

Hi Brittany,
We sincerely apologize for the delay with your shipment. Your order was delivered since. While we always aim for timely delivery, occasional delays can occur that are unfortunately outside of our control—such as carrier issues. We're happy to confirm that your order has now been successfully delivered. Thank you for your patience and understanding.

Rated 5 out of 5 stars

Can’t wait!

I have not received my order, yet. As it turns out, I didn’t complete the interact transfer properly and cactus kingdom contacted me and cleared everything up.

I would recommend this company

1 June 2025
Rated 1 out of 5 stars

You should not ship to California if…

You should not ship to California if you know the shipment will get confiscated. You are wasting seed I am wasting my money terms and conditions signed or not

4 June 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

Hello Oscar,
We’d like to clarify that it is not true that all shipments to California get confiscated. Most deliveries to customers in California are successful. However, as outlined in our terms and conditions, it is ultimately the responsibility of the customer to know and follow the import regulations of their state.
We're sorry to hear about your experience. As mentioned via email, we understand you've had issues in the past receiving shipments from out of state, and we truly regret that this order may have met the same fate.
We had offered to resend the seeds at our cost but you were not able to provide any evidence and stopped responding.
Thank you for your understanding.

Rated 5 out of 5 stars

This was a very fast and easy…

This was a very fast and easy transaction. I received my seeds in a very timely matter not to mention I got some bonus seeds, which was very thoughtful!
I’ve actually just planted these and I will see what the outcome is but so far this company seems reputable and amazing to deal with. I would certainly purchase from them again ☺️

6 June 2025

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