Cactus Kingdom Reviews 1,175

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, including seeds that germinate well and plants that are healthy and thriving. Many highlight the thoughtful and secure packaging, ensuring items arrive safely and in excellent condition. The delivery service is frequently mentioned as fast, reliable, and efficient, with orders often arriving promptly. Reviewers also appreciate the wide selection of unique and hard-to-find species, as well as the helpful customer service. However, some customers experienced issues with orders not arriving or being delayed, which they sometimes attributed to postal services or customs. A few people also noted that some seeds had zero germination or that the product labeling was not always specific enough. Additionally, some reviewers were disappointed with the size of certain plants or the packaging of some products in zip-lock bags.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality of seeds, plants, and other... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent quality of... See more

Order

People report positive experiences with order, with many customers expressing satisfaction and a desire to... See more

Service

Reviewers highlight positive aspects of service, consistently praising the good service, smooth and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fun seed selection, great customer service, and premium cactus substrate that can't be beat! What more could you ask for? Seeds germinate and are true to what is ordered. I've had wonderful support fr... See more

Rated 5 out of 5 stars

So far I have placed three orders from Cactus Kingdom and was very pleased with the quality of the plants and especially the thoughtful packaging that keep them safe in transit. I would highly reco... See more

Rated 5 out of 5 stars

As a repeat customer I love the sheer selection of seeds of hard to find species, varieties, and locales. The sprouting ratio has been good for me and my older cacti, born from previously purchased s... See more

Rated 5 out of 5 stars

Cactus kingdom is a really nice botanical experience in xerophytes (needless to say "hard-to-find" cacti), it is obviously not a standard nursery, it requires a large effort to keep it running due to... See more


Company details

  1. Nursery
  2. Decoration and Interior Design Store
  3. Flower market
  4. Herbal Medicine Shop
  5. Hobby shop
  6. Plant Display Store

Written by the company

Cactus Kingdom is a specialty mail order cactus nursery. It is the only nursery in Canada providing many of the rare cacti, seeds, and succulents on offer. Worldwide shipping is available. Astrophytum, Ariocarpus, Copiapoa, Geohintonia, Lophophora or Peyote, Aztekium, Opuntia, Orbea, Psedolithos and Trichocereus are just some examples. There is an extensive collection of fresh cactus and succulent seeds also available. Over two dozen varieties of Lophophora also know as peyote cactus are offered and many Trichocereus land races and hybrids such as Trichocereus Pachanoi | San Pedro, Trichocereus bridgesii | Bolivian Torch, Trichocereus scopulicola, Tricocereus peruvianus | Peruvian Torch. Discrete worldwide shipping is available with a delivery guarantee on all orders.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Six days and already one as sprouted

I ordered seeds and they arrived quickly. I was able to germinate them the day. they arrived 6 days later already have one seedling the packaging was ok but could be a little stiffer.

10 February 2025
Rated 5 out of 5 stars

Good packaging

Good packaging, fast shipping.
I chose to be cheap and no tracking shipping. Item was delivered withing 10days. Communication was good. Won't hesitate to order again.

3 February 2025
Rated 2 out of 5 stars

Unexpected results.

I'm an experienced grower have grown this type of cactus I went to germinate all 50 seeds in two seperate containers and not one has popped up... I doubt they're going too either it's been like 2 weeks plus.

22 January 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

Wayne, you shared photos with us of a water logged muddy swamp in a tray. You say you are an experienced grower. No cactus seed will ever grow in such conditions. Sorry, but we cannot be responsible for grower error. We provide a clear guide online and there is lots of information online.

Rated 1 out of 5 stars

Did not receive seeds

3 February 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

Hi Jackson,
Economy shipping was selected for this order, which can sometimes take longer. The estimated delivery time is 14 days, as noted in the shipping details. Today marks only 11 days, so please allow a bit more time for the delivery to arrive. We appreciate your patience and understanding.
Thank you!

Rated 1 out of 5 stars

Never got order

29 January 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

Hi Daniel,
Tracking shows delivery was successfully made. We encourage customers to reach out directly to resolve any delivery issues with tracked parcels, as they all come with a delivery guarantee.

Rated 5 out of 5 stars

Ordering on Cactus Kingdom was very…

Ordering on Cactus Kingdom was very easy, the payment process was a bit of a pain but not too bad. All in all it only took a couple days to process my payment, order and ship it and I had my order within a few days. I will definitely order from them again in the future and recommend them to my friends as well

28 January 2025
Rated 5 out of 5 stars

Absolutely loved it

Everything was smooth and hassle-free, just the way it should be. It's always a pleasure when things turn out even better than expected.

10 February 2025
Unprompted review
Rated 4 out of 5 stars

Damaged seeds, but most survived

Shipping took about 2 weeks as assumed without tracking— At least half of the seeds I ordered are definitely still intact, but some inevitably did get crushed in their commute. Still 4 stars because I’m not sure what the vendor could have really done to avoid the seed damage in the mail. Maybe you guys could switch to padded envelopes? I would’ve paid an extra few bucks for additional padding if it was an option. The corrugated cardboard just didn’t protect them that well. Hoping to get good germination rates and end up with at least 10 plants!

24 January 2025
Rated 5 out of 5 stars

Seed Purchase

I have purchased cacti seeds from many greenhouses over the years, and most recently I made a purchase from Cactus Kingdom for a number of seeds. Communication was good, the payment method seemed awkward but functioned appropriately so I can't complain. The seeds arrived in excellent condition with many containing more seeds than I purchased. I have not attempted to germinate them yet, but I have no reason to suspect anything other than typical rates. I will definitely purchase from this dealer again.

6 February 2025
Unprompted review
Rated 2 out of 5 stars

Better late than never

Recieved a package months later

20 January 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

Hi Nick,

To be clear tracking is a premium add-on, and you chose regular mail. The name is quite clear on the order "LETTER MAIL | NO TRACKING" We are not able to cover untracked packages. If you want a delivery guarantee, you have to upgrade to a tracked service as all of our tracked packages come with a delivery guarantee.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look