Had a nice few hours today at Cadbury World learning about the roots of the company which was very interesting. Quite an immersive experience and would have been give stars but for the fact it was let... See more
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Would like to give zero stars. There were far too many people squashed into a very small space. They must have exceeded capacity. So many rude teenagers on school trips could not hear or see anything.... See more
Underwhelming . Disappointing. Overpriced. Friendly staff do their best to dress up the experience. We visited on our Merlin Passes which I’d say is ok for a couple hours’ visit if you’re local bu... See more
Herded like cattle from one queue to another. No clear indication what we were queueing for. We had really looked forward to bringing our grandchildren. I had been before and I don't remember bein... See more
2.0
Poor
143 reviews
No history of asking for reviews
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Refund for non attendance due to covid.
Beware of getting a refund if you couldnt make it, even for having covid.
I booked four tickets but only three went as the fourth had contracted covid so had to self isolate. Mentioned to the booking line in advance and was told it would be fine a refund will be made. After visiting I queried the refund to be told all four tickets had been redeemed and therefore no refund due. This was not the case so i escalated it to a complaint to be told they had made an error and a refund was due despite them checking twice??. Waited two weeks for the refund and still no call back. I contacted them again to be told the lady who i was emailing is on annual leave for a further two weeks. The email address i was emailing was the main one, not personal, so surely was being monitored. Eventually i called and got through and got the refund.
Moral of the complaint is get the refund before you go or whilst you are there or you would be fobbed off.
17 November 2021
Unprompted review
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