Café Vivaldi Reviews 

1,698
TrustScore 3 out of 5

3.1

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Rated 3 out of 5 stars

Café Vivaldi has its ups and downs. The atmosphere is cozy and great for catching up with friends, and the food is decent, but the service can be hit or miss. Sometimes it's friendly, while other time... See more

Company replied

Rated 1 out of 5 stars

Amateur and bad service Nørreport restaurant. Used Smartbox gift card. We spent altogether 700dkk for a launch. Although the restaurant wasn’t busy at all the waiters weren’t polite and they acte... See more

Company replied

Rated 1 out of 5 stars

Vivaldi Frederikssund. Ordered a "Vivaldi burger" and a kids burger. The burgers were identical size wise, same amount of fries, kitchen confirmed that the burger beefs were identical. Benefit of the... See more

Company replied

Company details

  1. Restaurant

Written by the company

Det hele startede med en vision om at lave et sted, hvor den gode mad og hyggen var i højsædet, et sted, hvor alle ville føle sig velkomne. Den vision har vi stadigvæk – hjertelig velkommen hos Café Vivaldi. I 1999 slog den første Café Vivaldi dørene op, og her over mange år senere, finder du os i mange byer rundt om i Danmark – og der er stadig flere caféer på vej. Hvorfor? Fordi vi elsker det vi laver, og det er vi overbevist om, du også vil gøre, så kig forbi, læn dig tilbage og nyd den gode mad for en stund


Contact info

3.1

Average

TrustScore 3 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 2 weeks

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3.1

All reviews

(1,698)

227 reviews in the last 12 months

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Rated 1 out of 5 stars

Got food sickness

Got my mother food sick, don't eat there.

12 June 2022
Unprompted review
Café Vivaldi logo

Reply from Café Vivaldi

Hi 😊 Thank you very much for your inquiry. We take our food safety very seriously and we would therefore very much like to get in touch with you, I hope that you will send us an email with your phone number to kundeservice@cafevivaldi.dk, and then we will call you. Looking forward to hearing from you and wish you a good day ☺️ Best regards Melisa - Vivaldi Customer Service

Rated 1 out of 5 stars

The worst place I ever visited

The worst place I ever visited. I have been to many countries and never experiened such a poor service. Our pre- drinks arrived 40 minutes after the main course. The manager was insulting and just told me to wait ” he had to deal with customers”. Dont go here.

26 November 2021
Unprompted review
Café Vivaldi logo

Reply from Café Vivaldi

Hi Sven :-) Thank you for your review. Should you wish to elaborate on it, we would love to hear more about your experience, you are welcome to send us an email at: kundeservice@cafevivaldi.dk. It will also help us a lot if you, in the mail, refer to this review. Go 'day :-) Yours sincerely Melisa - Vivaldi Customer Service - customer service@cafevivaldi.dk

Rated 1 out of 5 stars

Take away food

Few days ago me and my husband decided to try to order take away food fom Cafe Vivaldi in Frederikssund and it was the biggest regret ever. To start with, on just eat app it was saying that we can pick up food after 20 min, which was fair enough, so after 40 min me and my husband went to pick up the food which as a waiter said not ready yet. After we got the food we went home, we live 3 min away from that restaurant and opened the food boxes, so the food was absolutely cold, wet and almost uneatable. We payed over 600 kr for cold food and morover the waiter was saying that food is not ready, so in that case it should have been hot since we got food later than it was expected or we have expected that the food will be at least warm. So our conclusion was: Never again!!!!! Very disappointing!

31 October 2021
Unprompted review
Café Vivaldi logo

Reply from Café Vivaldi

Hi Ernesta :-) Thank you for your review. Should you wish to elaborate on it, we would love to hear more about your experience, you are welcome to send us an email at: kundeservice@cafevivaldi.dk, preferably with your telephone number, so we have the opportunity to call you. It will also help us a lot if you, in the mail, refer to this review. Go 'day :-) Yours sincerely Melisa - Vivaldi Customer Service - customer service@cafevivaldi.dk

Rated 1 out of 5 stars

Vere bad service

Vere bad service. Far to expensive for what you get, you have to order at the bar. Took them ages just to make a sandwich. I wouldn’t even recommend this place to my worst enemy

22 August 2021
Unprompted review
Café Vivaldi logo

Reply from Café Vivaldi

Hi Nicklas :-) Thank you for your review. Should you wish to elaborate on it, we would love to hear more about your experience, you are welcome to send us an email at: kundeservice@cafevivaldi.dk, preferably with your telephone number, so we have the opportunity to call you. It will also help us a lot if you, in the mail, refer to this review. Go 'day :-) Yours sincerely Melisa - Vivaldi Customer Service - customer service@cafevivaldi.dk

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