Caitlynminimalist Reviews 

I was hopeful about this company and port 3 rings. It will be 22 days( subtract 2 sundays and it’s 20days) according to the NOW shipping status I’ve been finally given after throwing a stink. Shipping states 3-5 days . Then only AFTER you purchase your order are you notified of a 10 day prior to shipping . Even so that’s 15days according to advertising and I STILL have YET to get my products.
With my emails to them all that was stated was , “we understand this is frustrating” “ it’s on its way” and “thanks for your feedback”
No offer of refunding delivery fees for non compliances to their advertising or any other ramifications that I stated I demanded at this point .
22days post an order for three rings that upon other reviews sounds like quality is poor and could have gotten on Amazon way sooner is ridiculous.

I ordered necklaces for my mother-in-law on December 5th hoping to get them before Christmas. I contacted the seller to see if there was an issue about mid December and they said with all of their holiday orders I wouldn't get it in time which I totally understood. By the beginning of January I still hadn't received my order... So I messaged again and they said they had lost my order and would make it again... They told me they would send it as soon as possible. I didn't hear anything from them until I messaged again in February... I finally got my product TWO MONTHS after ordering and the jewelry was much cheaper and smaller than I expected. Will not be ordering again and will be telling everyone I know to not use this company. Extremely disappointing.

Ordered some custom jewelry on 11/30/25 as a Christmas gift. I confirmed their turn around time for custom jewelry ahead of time and it should have provided enough time for the pieces to arrive before Christmas. On December 10th I realized that they had no provided any shipping information or updates and reached out to the company. After finally reaching a human I was told it was a USPS problem and that they just were not updating things quickly due to the holidays, however, miraculously after this conversation my pieces suddenly shipped the very next time. The team asked me to reach out if the pieces did not arrive by Christmas as they would make it right and unfortunately they arrived the day after on 12/26. I reached out earlier this month to let them know the pieces arrived late to see what, if anything, they would do to make it right and was met with more AI chat bots and vague responses. The jewelry was lovely but I will choose another small business in the future due to this cruddy experience.

Ordered on Dec 1, never received the item. Report this company, total scam

Total scam -- I bought a few rings in "sterling silver" and "gold vermeil." When it got here, none of the rings fit (and I used a sizer to order) and all of the jewelry was fake looking. Honestly, the color and texture was like some of the worst costume jewelry I've seen. Definitely not sterling silver, definitely not vermeil. And worst of all, store credit refund only. What a crock. They have tons of bad reviews around the web, I just wish I saw them before ordering.

During the holiday season, I ordered Caitlyn's North Star Signet Ring. The pictures on Caitlyn's website made the ring look simple, but beautiful. What I received looks messy and rushed -- the opposite of what is shown on Caitlyn's website. The hammered band doesn't look hammered. It looks uneven and amateurish. (BTW, I studied silversmithing for three years and still make some of the jewelry I wear.) Plus, the tiny eight-pointed "star" looks more cross-like at some viewing angles. (Okay, under a 10x jeweler's loupe, it looks like a star. With normal, unassisted viewing, it looks like a cross.) I suspect that the prongs for the stone have something to do with that effect (cross instead of star).
Speaking of prongs, I have no idea whether the tiny prongs that hold the microscopic, simulated emerald in the center of the star will hold the gem for long. The round-cut gem is set a bit cockeyed and only three of the four prongs seem to be holding the stone. (The advantage of viewing under a loupe!) Just a big "no" for this ring.
Normally, I'd return something this poorly made. However, with the expense of return postage and Caitlyn's processing fee of $6, it's hardly worth the bother. Plus, I won't get a refund, just a store credit. Right now, I have a hard time believing that I'll order from this store again, even though much of the jewelry looks very appealing. It’s a shame, since I’ve purchased from this store before, without a problem. However, this ring didn’t live up to what’s pictured at the website -- a disappointment.
Well, you know the old saying: "When you get lemons, make lemonade." I already have plans to re-do this ring into something I won't be embarrassed to wear.

The products are beautiful and I really do love the way it’s presented and it makes it feel very special, but the delivery time was nearly a month. I bought a duo marquise baguette ring from Caitlyn Minimalist on Etsy, and nowhere did it say just simple personalized orders took 10 days to just ship. Actually, at checkout, it said, “Estimated delivery time in 3-5 days.” And since I ordered near the holidays, the shipping time was actually over 15 days! I think there has been an update or such where it now specifies this, but for me it didn’t and I was forced to spend my money on a second gift for the person this order was going to be for. After I expressed this to the company in several emails, they were only willing me to give me a refund “as a one time courtesy” ONLY if I returned the item, and paid for the shipping. I think this is ridiculous, especially since this was their mistake. The associate I emailed was only able to vaguely apologize as I explained my experience and she wasn’t willing to help and make the situation better by providing a compensation or a refund, until I had to ask her.

THIS WHOLE WEBSITE IS A SCAM AND THEY BUY REVIEWS

I placed an order on Dec 12, 2025 and have still not received the item as of Jan 3, 2026. I realize it was an item with custom names and the holiday season is busier than usual. However, a shipping label was created on the 24th of December and tracking has not moved since. This is unacceptable.

Ordered a ring on Dec 3 it was shipped out on Dec 11 but there was no other shipping information for this item I have contacted the company many times looking for updates they finally told me they would ship a new one once I confirmed that what I wanted so I did confirm on Dec 31 and the item still had not shipped they told me they are waiting for me to confirm which I already did I will never order from this company again

As many others have stated, I have the same issue with shipping. I placed my order on 12/6 for gifts for my daughters for Christmas. Shipping time frame said 6-9 business days, sounds like plenty of time. After that timeline passed I emailed to inquire (12/17) and magically a label was created and an email sent saying my items were on the way that same day. Today is 1/2/26 and my items have still not shipped. Label created, package never shipped, still in Irvine CA…all I can get as a response are AI generated generic responses. Horrible company, horrible customer service, I feel like I got scammed.

I cannot explain how much this company will SPAM you with emails FROM MULTIPLE EMAILS no matter how many times you unsubscribe. They will sent them from "Editors at CM", "CM", and other iterations of the company name to get around the user having unsubscribed from their other emails... Unreal.

Never purchase from this company.
I ordered necklace for a family on dec 17 thinking it would arrive by Christmas because I paid for 2 day shipping. Come to find out it was a special order (their website did not advise this)and it would take 10 business days because its custom made. Today is dec 31st it’s 10 business days and it has not been shipped. I spoke to customer service and it had been excuse after excuse. They even told me it today it takes 10 business days and again today Is 10 business days. There is no professionalism and it’s ghetto service

Do not buy from this company. They are not honest about shipping times. I ordered and paid on Dec. 10th and still have received nothing. Now their email bot tells me my order doesn’t exist (even though the $ already came out of my account). The order “shipped” on the 23rd but has been sitting in same place since then and the mailing service says they never received it. I emailed CM to cancel the order and they are “unable to cancel.” Seriously ridiculous.

Ordered tennis bracelets and a custom Toi et Moi Birthstone Necklace on December 9, 2025, expecting FedEx 2-day shipping, but faced major issues with products, delays, and service that ruined Christmas gifts. Custom item still not received more than 10 days after completion.
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Product Problems
Tennis bracelets advertised as "White Gold with Diamonds" arrived without real diamonds, nowhere on the site is this clarified as cubic zirconia or similar. The emerald baguette needs gem testing, and the custom necklace (Emerald/Zircon and Pear/Alexandrite stones) remains unshipped as of December 29.
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Shipping Failures
Ready-to-ship items should have left next business day (Dec 10) but shipped December 12 via unadvertised USPS standard, not my paid FedEx. No disclosure of split shipments; custom item label created ~Dec 19 but still unshipped after 10+ days, with zero proactive holiday delay alerts.
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Poor Communication
Customer service gave confusing, inconsistent replies (AI bot vs. humans), offered cancellation before issues surfaced, but no real action despite my repeated contacts. Updates only came after my prompts, no resolution until escalation.

Suggestions. Website needs to be upfront about product quality/gemstones, shipping policy needs to be split before order completed (half coming USPS, half coming FedEx), they need to stick to their advertised shipping schedule. Customer service is friendly, but wasn't listening, kept proving my own point to me and then saying it was not their fault.

Update: Company contacted here as seen below. Since I had already contacted them about the myriad of issues before this review and they did nothing, the result is the same. I would take your money elsewhere.

Third Update: The final item arrived, it is also fake. Summary, ordered December 9th, supposed to take 6-10 days to produce then Fed Ex 2 day. According to their records, they completed it on December 19th, but waited 5 days to ship it. Fed Ex didn't receive the item until the 24th of December and then I received it on January 2nd. I can't hold the vendor accountable for the Fed Ex delay, but I would run from this company. Fake jewelry, long timelines, friendly but useless customer service.

Placed an order which never shipped out and noone bothered to help. Absolutely a waste of money and time because it is a scam! Do not buy!

I ordered a bracket for my daughter for Christmas on November 28th, website never said it would take over a month to be delivered. It will arrive in December 29th. I will never order from this place again! It’s not worth it!

I had an extremely disappointing experience with this company and would strongly caution anyone considering ordering from them — especially for a time-sensitive gift.

I placed an order weeks in advance and received ZERO communication from the company. No order updates, no production updates, and no tracking information whatsoever. I had to reach out myself just to find out what was going on.

When I contacted them last week, I was told my order would take 5–6 business days. Then, the day before Christmas Eve, I suddenly received an email saying the timeline was actually 10–12 business days. Changing the timeline at the last minute — after weeks of silence — is completely unacceptable.

To make matters worse:
• There is NO information anywhere on their website about a Christmas cutoff date
• There is NO notice at checkout warning customers that orders placed after a certain date won’t arrive before Christmas
• After over two weeks, I can still see that only a packing slip has been created

Had I been properly informed or updated at any point, I would have ordered elsewhere. Instead, I was left without a gift and without answers.

I’ve since seen many other customers online reporting the exact same issues: no communication, extended timelines, and orders not moving. This feels incredibly misleading and unprofessional.

At this point, I have requested a full refund and am still waiting for proper resolution.

Buyers beware. This is not how a legitimate business should operate, especially during the holidays.
Until I get my refund, my reviews will continue to be posted

Every part of my experience was stellar. Love them. Will be shopping with them so much more.

Caitlyn Minimalist is a superb company! Love all of their jewelry pieces! Both pieces I ordered arrived quickly!!