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Rated 1 out of 5 stars

If I could give 0 stars I would. I am going to report this Didsbury based company to trading standards. Ordered food , didn't arrive, phoned them , said they had been trying to reach the driver but he... See more

Rated 1 out of 5 stars

Absolute shocking waiting 3 hours for my order never turned up won’t refund me because apparently the weather was bad which it wasn’t even raining at that time lying robbing bastards

Rated 1 out of 5 stars

Disgusting place with bad customer service 😒 my kids was waiting for over 3 hours for milkshake and waffles that was never going to be delivered. I rang numerous times to be told it was on way and on... See more

Rated 1 out of 5 stars

Already two hours since food had been ordered. Driver apparently left 45 minutes ago, but is 15 minutes away.... Honestly believe I am being lied to about the status of my order. Genuine Genuine... See more

1.3

Bad

TrustScore 1.5 out of 5

53 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am always always in love with their…

I am always always in love with their fully loaded cookie dough. Ahh i can still feel its yummy taste. It’s so far the best one in the town. However the waiting time is so long it it make you tired but worth a wait. If your around— you must try it.

10 May 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting customer service

Absolutely disgusting customer service. Rang to ask how long the food was as it’s late and was met with the rudest girl I’ve ever spoke to. Making fun of where I live and laughing with her co worker in the background when I wasn’t rude to her in the slightest? The food is shocking and wouldn’t go back if it was my only choice. Really need to take a look at their choice of staff.

24 May 2023
Unprompted review
Rated 1 out of 5 stars

Horrendous

Horrendous. I was waiting and waiting and waiting . I called the company. The first time all I could hear was swearing . The third and fourth I called I was sworn at and hung up upon . I still haven’t received my order . Stay away from this vile place !!!!

31 March 2023
Unprompted review
Rated 1 out of 5 stars

Can NOT recommend this company at all

Can NOT recommend this company at all. If i could leave a 0 star review I would. Paid £75 for a cake that arrived well over 2 hours late and to top it off the name was wrong on the cake. When contacting them they were massivly unhelpful, constantly hung up the phone when attempting to contact them.

28 March 2022
Unprompted review
Rated 1 out of 5 stars

Already two hours since food had been…

Already two hours since food had been ordered. Driver apparently left 45 minutes ago, but is 15 minutes away....

Honestly believe I am being lied to about the status of my order. Genuine Genuine delays are one thing, being lied to is another.

Absolute disgrace of a company.

30 August 2021
Unprompted review
Rated 1 out of 5 stars

FAKE REVIEWS DO NOT ORDER FROM THEM

They have obviously created so many fake reviews on trust pilot, just read a few.. none from the UK..

Ordered at 9.15pm, ‘left the store at 9.50pm’, now it’s 00.08am and no food.

Useless staff on the phones, no idea where their drivers are, pushing you back in Uber. Uber is no help as the restaurant are responsible. Just lying about delivery time.

17 February 2021
Unprompted review
Rated 5 out of 5 stars

Very respectful and kind staff

Very respectful and kind staff! They didn't mind when we took our time before ordering and made us felt very welcomed. Good food too! Thanks.

1 February 2021
Unprompted review
Cakeaway logo

Reply from Cakeaway

Thankyou for your feedback Brendan

Rated 5 out of 5 stars

Got our food in 25 minutes

Got our food in 25 minutes and this is probably the best online ordering experience we have had this year!

28 January 2021
Unprompted review
Cakeaway logo

Reply from Cakeaway

Thankyou for your feedback Elina, we look forward to seeing you again soon

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