I ordered chocolate cheesecake for my son’s birthday and we were disappointed: it wasn’t cheesecake at all. The layer which supposed to be cheesecake’s was like a thick, overly sweet mousse with a creamy consistency, topped with a thick layer of equally overly sweet cream. Unfortunately, we didn’t enjoy eating it, the flavour felt rather heavy.
Reply from Cake Box
Hi Tali,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about your experience. Please accept our sincere apologies, as this is not the standard we aim to provide.
We are very sorry to hear that the Chocolate Cheesecake you ordered for your son's birthday did not meet your expectations. We understand how disappointing it must have been when the cheesecake layer did not have the texture you expected and instead felt like a thick, overly sweet mousse with a heavy layer of cream, resulting in an overall flavour that you and your family did not enjoy.
Our cakes are prepared according to our standard recipe and procedure. However, we genuinely appreciate you bringing this to our attention.
Please be assured that we are now escalating this matter to the relevant store so they can review and investigate your feedback thoroughly and ensure any necessary improvements are made.
Thank you once again for taking the time to provide your feedback. It is incredibly valuable to us and helps us improve both our service and the quality of our products.
We sincerely appreciate your support and hope to have the opportunity to serve you better in the future.
Kind regards,
Cake Box Customer Support team
