Cake Box logo
Visit website

Cake Box Reviews 56,571

•
TrustScore 4.5 out of 5

4.5

Cake shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 18,971 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting the delicious taste, excellent quality, and freshness of the cakes. Many people appreciate the ease of the ordering process and the promptness of collection, often noting that orders are ready as requested. The staff consistently receives positive feedback for being friendly, helpful, and providing exceptional service, making the overall experience pleasant for consumers. However, some customers also noted issues with the taste, describing certain cakes as flavourless or too sweet. A few other people also felt that the staff could be unhelpful or rude, and some experienced problems with incorrect orders or delays in collection.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the cakes for being delicious, fresh,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the cakes as delicious,... See more

Order

Customers had positive experiences with order. Many reviewers found the online ordering process easy and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the friendly, helpful, and... See more

Staff

People report positive experiences with staff. Many customers praise the staff for being friendly, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought a cake from here, and I’m honestly blown away! Being in a different country, I didn’t expect to find something this delicious. The sponge was incredibly soft and fresh, the fla... See more

Rated 5 out of 5 stars

I wanted a special birthday cake for my wife, as opposed to getting an expensive but average tasting one from one of the big supermarkets. Cake box certainly delivered on that front. Delicious, and s... See more

Rated 5 out of 5 stars

I've ordered from the Fishponds branch of Cake Box twice now, and the staff have been absolutely incredible both times. The cakes have turned out perfectly, including a printed cake - and their servic... See more

Rated 5 out of 5 stars

Ordered the cake a couple of hours before collecting and done a fab job with name. Nice chocolate oreo cake. Ordered additional oreo cupcakes which were perfectly in its own little individual plastic... See more

Company details

  1. #17 of 21 best companies in Cake shop
  2. #34 of 50 best companies in Bakery
  3. #5 of 7 best companies in Cupcake shop
  4. #46 of 73 best companies in Online Food Ordering Service
  5. #4 of 6 best companies in Take away service
  6. #4 of 5 best companies in Wedding cake shop

About Cake Box

Written by the company

Cake Box began its journey in 2008 with one small store. We now have 230+ stores with many more to come.

It is a great honour to be a part of our customers’ most important celebrations and we pride ourselves in delivering delicious, personalised cakes on demand.




 

Have any questions? Check out our FAQ! Can’t find the answer you’re looking for? Contact us at info@cakebox.com or use our Store Locator to find the details of your local Cake Box store.
 

 

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

57K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Delicious cake, great service

I ordered a cake for my mum’s retirement. It was quick and easy to do and no stress to pick up on the day. The cake was delicious and beautifully decorated, would definitely get again!

2 May 2026
Rated 5 out of 5 stars

Excellent Service and Delicious Cakes

Great service and excellent cake!
The online purchase was quick and easy — the website was simple to navigate and payment went through smoothly.

This is our second time ordering this year, and the Whitton Cake Box store has been fantastic both times. The cake was amazing; people at our party kept praising it over and over. The service was reliable, on time, and perfect in every way.

We’ll definitely be coming back, and I’m recommending them to everyone who asks about cakes.

30 April 2026
Rated 4 out of 5 stars

Delicious cake

Delicious cake, much bigger than I thought it would be do a bonus. Had to wait for the shop the write the greeting but otherwise all good.

1 May 2026
Rated 1 out of 5 stars

Picture topper was damaged

Picture topper was damaged, and lady wouldn’t accept it , so I collected as it is . Because I already promised birthday boy that I’m coming with picture topper on it. 100% dissatisfaction.

1 May 2026
Cake Box logo

Reply from Cake Box

Dear Milan,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and that the picture topper was damaged and not replaced at the store. We completely understand how disappointing this must have been, especially after promising it for a special birthday celebration.
This is not the standard of service we aim to provide, and your comments will be shared with the relevant store team for review.
We sincerely apologise for the inconvenience caused.
Kind regards,
Cake Box Customer Support

Rated 1 out of 5 stars

Gross

I bought a cheesecake but it isn't a cheesecake at all. It's just overly whipped cream with a biscuit case. Absolutely appalling!

3 May 2026
Unprompted review
Cake Box logo

Reply from Cake Box

Dear Maryam,

Thank you for taking the time to share your feedback with us.

We’re very sorry to hear that the cheesecake did not meet your expectations and that you were disappointed with the taste and texture. We understand how frustrating this must have been, especially when the product did not match what you were anticipating.

Please be assured that all our products are prepared following standard recipes and ingredients of highest quality, and this is not the experience we aim to provide

Your feedback regarding the consistency and overall quality has been noted and will be reviewed with the relevant team.

We truly appreciate you bringing this to our attention, as it helps us improve our products and customer experience.

Warm regards,
Cake Box Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look