I've used this company many times for my baking supplies. Not only have I found them the best value, their customer service is excellent. Items always arrived well packaged, and my last order I re... See more
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Review summary
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Great service ,ordered item which was delivered next day with an extra little freebie too!! I cannot fault cake cabinet and will definitely use again .
My experience with cake cabinet was amazing. I found all my items quite quickly and very reasonably priced. Also quick delivery and came with a little surprise gift too. I would definitely recommend c... See more
Great company. Good range of quality products. Competitive pricing and fast delivery. Give freebies of close to out of date stock with large orders. Highly Recommend
Company details
Information provided by various external sources
Cake Cabinet is a well-established cake decorating supplier with over 20 years of experience. We pride ourselves in providing the best cake decorating products such as, Icing, Cake Boxes, Cake Cutters & Stencils and much more.
Contact info
Sherington Avenue 54, HA5 4DT, Pinner, United Kingdom
- cakecabinet.co.uk
4.4
Excellent
255 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 month
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Item missing from my order & awful communication
Item missing from my order. When I made contact on the Wednesday, I was asked when I needed it by, I said the Friday at the very latest. I was assured the missing item would be delivered on Friday at the very latest.
Friday came and I had received an email from Royal mail saying it would be delivered Saturday, which is too late! I was having the items delivered to my work address as noone is home during the week. So a Saturday delivery was absolutely useless to me.
I rang Cake Cabinet a few times, even left a voicemail, which they state they will get back to you. I also sent an email of complaint on Friday. It's now Monday and i've received no contact back from this company.
I ended up having to order from elsewhere with a very expensive next day delivery to my home address, which ended up delivering before 9am! A far better service.
I have now received the original missing item at my work address, to find "Royal Mail Tracked 48" which is a 2-3 day delivery service. So considering this was a Wednesday afternoon I raised the issue.. this delivery service was never going to make it to me in time and was given false promises from that first phone call.
The lack of contact from this company is appalling, especially when it is down to their own error in the first place.
I will not be using this company again, utterly disappointed by it.
4 August 2025
Unprompted review
Reply from Cake Cabinet
We’re truly sorry to hear about your experience and the frustration caused by the missing item and lack of communication. We completely understand how disappointing it must have been — especially after being assured the replacement would arrive by Friday.
It’s clear we fell short in both our communication and delivery process on this occasion, and we sincerely apologise for the inconvenience and added expense this caused you. Your feedback has been shared with our team so we can review how we handle urgent replacements and ensure our promises around delivery times are accurate and reliable going forward.
If you haven’t already received a full refund for the missing item or the order issue, please contact us at info@cakecabinet.co.uk
with your order number and we’ll make sure this is resolved promptly.
Kind regards,
The Cake Cabinet Team
Good quality product delivered quickly
1 July 2025
Web site was easy to explore and order…
Web site was easy to explore and order was delivered quickly
29 June 2025
Great product and Amazing customer…
Great product and Amazing customer service. They send me writing Gel some of them were broken I called them and they send me replacement straight away this company really care about their customers .
17 June 2025
Excellent quality cake tins
Excellent quality cake tins well packaged & delivered super quick. Thank you!
26 June 2025
Speedy delivery
Speedy delivery, good quality product, easy to order. Good service all round
27 May 2025
Great little product at a good price…
Great little product at a good price and received very quickly.
27 May 2025
Poor quality control
My order arrived damaged beyond repair. I was told a replacement would be delivered on the 5th June but it arrived a day late. This one is slightly damaged, but fixable. Product quality is poor.
6 June 2025
Cake boxes
Cake boxes arrived quickly well packaged and great quality would definitely recommend cake cabinet
22 May 2025
Great product and service will…
Great product and service will definitely use them again
👍👍
22 May 2025
Round cutters set of 19
I’ve just received my first order from Cake Cabinet - a set of 19 round cutters in a variety of sizes in a lovely tin, which will keep them all together when not in use. I’m sure I’m going to enjoy using them - thank you 😊
4 June 2025
Unprompted review
I have a small cake business and this…
I have a small cake business and this is the Best value site for cake stuff; so much variety on here with every big you would need; I always order from this place
10 May 2025
Unprompted review
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