CALECIM® Professional Reviews 966

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 271 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and effectiveness in delivering noticeable improvements for both skin and hair. Many people report significant positive changes in their appearance, with some even describing the results as transformative. The customer service is also frequently praised for being superb, attentive, and proactive. However, some people were dissatisfied with the pricing, finding the products to be very expensive. Additionally, a few customers experienced issues with their orders, such as missing items or delays, and some were not happy with the customer service response to these problems. There were also isolated reports of products causing skin irritation or not delivering the expected results, and concerns about misleading product labeling regarding ingredients.

What people talk about most

Product

People report positive experiences with the product, with many noticing significant improvements in skin... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the products, noting... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent, attentive,... See more

Price

Customers consistently express dissatisfaction with the price of products. Many reviewers feel the items are... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report issues such as missing items,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The products I've purchased seem to be doing what they advertise. They are very expensive if used per company guidelines. While discounts or offers appear generous, they have catches. The first dis... See more

Rated 4 out of 5 stars

Service and site friendliness is good. Products were clearly explained and expectations were clear. In terms of product use, the pink serum was proven effective after 1st 5ml ampoule use however the h... See more

Rated 4 out of 5 stars

I really like the product and have order more. My second order was delivered to the wrong address ( in a totally different country). I contacted customer service and the problem was rectified, it took... See more

Rated 5 out of 5 stars

Shopping online is straightforward. Delivery was so efficient even to Manila, Philippines. Well wrapped and secured. As for products, I love multi-action cream! Started using the serum as well and I n... See more


Company details

  1. Beauty product supplier

Written by the company

CALECIM®️ is a scientist-formulated range of skin and hair care products that is powered by its patented and proprietary active ingredient, PTT-6®️. PTT-6®️ is a complex mix of growth factors and exosomes derived from ethically sourced stem cells. It triggers profound changes on skin and hair through cell-to-cell messaging. The result is optimized skin and scalp health.


Contact info

4.2

Great

TrustScore 4 out of 5

966 reviews

5-star
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1-star

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

The products are great

The products are great! It would be nice if for the amount of money being spent, the company could offer coupons or discounts sometimes. I have tried other company mainly due to affordability but still trying with this one

29 March 2026
Rated 1 out of 5 stars

Does not work

Does not work! Very expensive with no results! Very hard to cancel auto ship, does not respond to messages!

23 March 2026
CALECIM® Professional logo

Reply from CALECIM® Professional

Dear Sandra,

Thank you for taking the time to share your feedback — we’re very sorry to hear about your experience and understand how frustrating this must feel.

We have reviewed your case and can confirm that you reached out to us on 10 March. Our Customer Care team responded on 11 March with several options to assist you, however we did not receive a reply following that message. That said, we completely understand that emails can sometimes be missed, and we apologise for any inconvenience caused.

To ensure this is resolved for you, we have now gone ahead and cancelled your subscription, so no further orders will be processed.

We’re also sorry to hear that the product did not meet your expectations. As with all skincare, results can vary from person to person, but we truly regret that this has been your experience.

If there is anything further we can do to support you, please don’t hesitate to reach out to us at customerservice@calecim.com
— we would be more than happy to assist.

Warm regards,
CALECIM®️ Professional Customer Care Team

Rated 5 out of 5 stars

Outstanding product

The products were delivered within a short timeframe, very well packaged - no damage to what could be a fragile item if not handled carefully.
Am addicted to the product itself. Using a small amount morning and night and can really feel and see the difference.

14 March 2026
Rated 5 out of 5 stars

Love!

I received my order promptly and safely packed. I love the little testers that came with my order. I'm still in the early stages of using the serum and moisturizers, so i cant attest to the results. Time will tell. But i love the moisturizers. Theyre not too heavy and not too light. They leave my face feeling nice and silky and protected.

14 March 2026
Rated 3 out of 5 stars

Have not seen any difference

Have not seen any difference. Using it for 2 months now. Very tiny bottle for $80 , barely lasts 2 weeks

16 March 2026
CALECIM® Professional logo

Reply from CALECIM® Professional

Dear Smrithi,

Thank you for sharing your feedback — we’re sorry to hear that you haven’t seen the results you were hoping for.

As with many skincare products, individual responses can vary depending on factors such as skin condition, routine, and consistency of use. While some customers notice visible improvements sooner, for others it may take more time to see results.

We also understand your concerns regarding the product size and value, and we appreciate you sharing this perspective.

If you would like personalised guidance on how to get the most out of your product, our team would be very happy to assist — please feel free to reach out to us at customerservice@calecim.com.

Warm regards,
The CALECIM® Team

Rated 5 out of 5 stars

Unising the first 5ml Calecim…

Unising the first 5ml Calecim professional serum has made a lot of positive changes in my face, specially with my deep acne marks and scar from medical operation. I now have purchased more to ensure I continue to have progress on my skin.

Thank you, Calecim!

6 March 2026
Rated 3 out of 5 stars

Feel my hair follicles are miniatursing after 3.5 months

I started using the hair system since mid Nov and it has been 3.5 months now. The protocol isn't hard to use and the customer service is helpful. However, my hair keeps shedding non-stop despite starting with stamping the serum in twice a week for the first 6 weeks and then once a week ongoing. I do not have hair loss problem but a lot of shedding. The shedding is distressing as new hair that grows cannot catch up with the hair that I was losing, but I can't seem to stop it with this product which does says I will see improvement including shedding issue. I do get sufficient sleep and currently life is manageable regarding stress. At this point in time, I notice that all the new hair that are growing are now even thinner per strand. My overall head of new hair is feeling very light and frizzy because they are so thin individually. I feel like the hair follicles are going through even more miniaturisation despite being on this programme and spending almost a thousand dollars, time and effort. Thinking that the growth factors supplying nutrition to my hair follicles directly would make them thicker, at least reduce shedding! I am really quite disappointed after having so much hope on it helping me.

I don't understand why Trustpilot does not allow us to upload any photos as evidence (I have many taken to track my progress) to support our reviews. And I do not understand why we need to reveal our order number or name. Our privacy should be respected if we choose to be anonymous and I am not submitting fake reviews.

I had to now resort to red light therapy and even bought a completely new product, out of desperation, which significantly stems the shedding. So my conclusion is Calecim is really overrated. It DID NOT stop my excessive shedding on its own.

17 March 2026
Unprompted review
CALECIM® Professional logo

Reply from CALECIM® Professional

Hi,

Thank you for sharing your experience with us — we’re really sorry to hear how concerning this has been for you, and we completely understand how distressing ongoing shedding can feel.

From what you’ve described, it is encouraging that you are seeing new hair growth. In some cases, shedding can occur as part of the hair cycle while new hairs begin to grow through, although we understand it can feel alarming when it persists.

At the same time, we’d really like to take a closer look at your individual case before offering more specific guidance. Unfortunately, we’re unable to locate your order history based on this review alone. If you could reach out to our customer care team with your order details, we would be more than happy to review your usage and provide more tailored support and recommendations.

We’re here to help and would love the opportunity to support you further.

Warm regards,
The CALECIM® Team

Rated 5 out of 5 stars

I have taken care of my skin for years…

I have taken care of my skin for years with a medical grade skin routine, chemical peels, PRP micro-needling and laser treatments. All of products here are phenomenal. I have a noticeable lift in my jawline, my orbital area is tighter and my face is bright and healthy looking. I’m prone to redness and that too has improved. The products are light and absorbent, my skin loves them!

7 March 2026
Rated 1 out of 5 stars

Tiny size. Gross smell

Tiny size for this price. Smells like vomit. My kid got carsick and threw up all over my car and the smell is exactly the same, disgusting to keep it on my skin. Their roller is very dull and short.

14 March 2026
Unprompted review
Rated 4 out of 5 stars

Not Enough time

I have been using the Calecim for about 5 weeks now. I haven't seen any noticeable improvement yet. But I will continue to use it for a few more months before I make my evaluation

26 February 2026

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