CallTools.com Reviews 301

What made my experience great is the outstanding support team. They’re always responsive, proactive, and quick to resolve any issues, which gives me peace of mind and keeps our operations running smoothly.

The company is doing a fantastic job with the quality of their dialer. It’s intuitive, professional, and easy for agents to use, yet powerful enough to handle everything we need to maximize productivity.

CallTools stands out for its reliability and exceptional support. Highly recommend!

Chaz made sure to treat me as a single individual with the just the potential to grow into a small team of 4-6 as if I was coming on with a team of 100.
He took the time to walk me through the system and schedule follow up meetings to go over metrics and make sure I am utilizing the software correctly and efficiently.

David Rojo Was very professional and was able to answer any question I had and gave me some good info I didn’t even ask for

I have been with this company for over 2 years now and I wanted to say I'm very grateful to have Will as my sales representative, and the tech support is amazing! Thank you all for making my life and my team's life easier by your transparency!

We started using Call Tools some time ago for our online Real Estate business, and I have to say, it is ABSOLUTELY AMAZING! Brandon helped us get setup and was super helpful in teaching us how their program works. Along with this, he has been extremely helpful and reliable in giving us support anytime we have needed it. Call Tools is an amazing dialer program. I have used many programs in the past, and Call tools is by far the greatest. Would totally recommend it to EVERYONE!

CallTools service is amazing. They operate with 100% integrity and is always on top of their communication. There was never a time where I have called and didn’t get a hold of someone that can help me out right on the spot. Support is always there. If you decide to start the service with them, reach out to Shawnie!

Calltools has been an incredible software to add to our company. Not only has Chaz been great at making sure our account is as successful as possible, but he's also now turned into a good friend of ours. Never had a bad experience with Calltools so far. Easily integrates with all APIs and other platforms. Seriously recommend.

Shout out Chaz for the help and our journey for success :)

We still get outstanding and ongoing support from Brandon Conrad. We recommend CallTools to all of our colleagues who need cloud call management solutions.

We love the connection rate and the way we can keep track of our campaigns and our lead sources success. The attention to detail by the support team and our account manager Brandon have exceeded our expectations based on passed experiences with other dialers. Thanks again!

Best KPI reporting features and API integration is second to none! Brandon, my account manager goes above and beyond to ensure we are successful!

Very happy with response time and level of service provided.

I have had the pleasure of using CallTools for a very long time, and I must say, it has completely transformed the way our team operates. From its incredibly user-friendly interface to its wide range of functionalities, CallTools is truly a game-changer in the world of call center and outbound dialing software.

The platform is designed with productivity and efficiency in mind. Its dialer capabilities are second to none, allowing my team to effortlessly manage large-scale call campaigns with seamless integration and minimal downtime. The reporting features are robust, giving us deep insights into key performance metrics, allowing us to fine-tune our strategies and boost our performance.

One of the standout features is the flexibility and customization that CallTools offers. The ability to tailor lists, automate follow-ups, and manage multiple campaigns simultaneously has saved us countless hours of manual work. It's all about making things easy for the user while maintaining the highest standards of professionalism and efficiency.

The customer support at CallTools is also exceptional. Whether it’s a simple question or a more complex issue, the support team is always available and quick to respond. I’ve never experienced a software team that is more dedicated to ensuring their users’ success.

As for dislikes, there honestly aren’t any that come to mind. CallTools has met and exceeded my expectations on every front. I couldn’t be happier with the service, and it has played an instrumental role in streamlining our operations and increasing our overall effectiveness.

Now, I have to take a moment to give a special shout-out to Chanie Clark. Words can hardly express how much of a positive impact she has had on my experience with CallTools. From the very beginning, Chanie has been an absolute superstar—always going above and beyond to provide exceptional support, guidance, and assistance whenever needed.

Chanie’s professionalism, expertise, and kindness are unparalleled. Her deep knowledge of the platform has been a tremendous resource for my team and me. What makes her truly stand out, however, is her genuine care for her clients. She’s always there with a warm smile (even if virtually), ready to help resolve any issue or simply offer advice on how to maximize CallTools’ capabilities.

It’s rare to find someone who not only excels in their role but also brings a level of enthusiasm and dedication that inspires others. Chanie is a shining example of what customer service should be, and her contributions have truly made our experience with CallTools exceptional.

In conclusion, I would highly recommend CallTools to any organization looking to streamline their call operations and increase productivity. And if you’re lucky enough to work with Chanie Clark, you can rest assured that you’re in the best hands possible!

We have been with Call Tools for 5 years. The platform is reliable, efficient, and user friendly while at the same time robust. Our Account Exec Shawnie is always available to assist and advise. Can't think of anything we dislike. Great company to work with!

Powerful system, works great for our staff that is remote. Helped us with centralizing our operations and getting everyone on one platform. Customer support is helpful and knowledgeable.

Their technology stack is best we’ve ever used. Reporting is big for us and their reporting is comprehensive and allows us to measure and monitor our staffs KPI’s very easily and efficiently. Call quality is really good and system connects instantaneously. Would highly recommend.

Great platform that helps us track and manage all of our calls and recordings! Highly recommended!

Best experience and super fast. Best Team yet.

Brandon Conrad needs a raise!! This man went above and beyond when it came to ANY support experience I've ever had with ANY company! He helped with every question or struggle I had and he did it all in a very positive approach! The BEST support experience I have ever had HANDS DOWN!! 10/10!

I had a great experience with Calltools! From the start with Brandon Conrad getting us set up, to the constant customer support with any issues and getting any account issues resolved I had. You guys are great!