Ordered aluminium water bottles - got an email asking if I would take NEON yellow. Had DHL contact me re the unpaid duty (genuine call / email - verified by going to the DHL website etc). Chased... See more
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I had a couple of years of amazing service from these guys and then this year they did half an order (brilliantly) and never sent the second half. I see from the website they've gone bankrupt so I gue... See more
I ordered coffee cups with a logo. The quality came out quite good, and the price was reasonable. What I like in particular with Camaloon that you don't have a minimum order quantity like 50 pieces an... See more
If I could give less than 1 star I would. Never again will I order from this company. Placed order for keyrings in April, and still to receive delivery of them, its now October. Don't expect to receiv... See more
Company details
Information provided by various external sources
Promotional Products, Corporate Gifts & Promotional Merchandise from Camaloon. Top quality & Fast delivery.
Contact info
27 Old Gloucester Street, 3AX, London, Spain
- (+44) 203 5148 622
- camaloon.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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Liars and cheats
Liars and cheats. Do not deal with this company under any circumstances. Plenty of trust worthy firms out there, this one needs to be closed down. They make promises and deals that they do not keep. DONT WASTE YOUR TIME WITH THEM
I´ve ordered some mousepads at your…
I´ve ordered some mousepads at your company: Print acceptable, production and delivery time good, but the pads are too weak! The mouse is not that accurat to control on this weak surface, as it should be. You urgently should use pads with a harder surface!
Completely ignoring me after they failed to deliver an order
I placed an order that never arrived and months later I still can't get a response form Camaloon. Don't use this company.
Good quality for good price
Good quality for good price, fast delivery, thanks
I have never received my order
I have never received my order, no message from the customer service.
Great customer service
Great customer service, easy and intuitive handling to place the pictures, frequent mails about the order status, and delivery in time! Looking forward for the next time! :)
Fast service and quality of the product…
Fast service and quality of the product was better than expected! Would order it again
I ordered coffee cups with a logo
I ordered coffee cups with a logo. The quality came out quite good, and the price was reasonable. What I like in particular with Camaloon that you don't have a minimum order quantity like 50 pieces and can actually order by piece.
Customer Support not answering
I ordered at Camaloon two times already. The first order was perfect and the products are good. The second order was not working out so good. I am missing plenty of items (25% of the total order value) and trying to contact the Customer Service for over a week now but still no response. Hopefully the will come back to me soon. The Service number they provide has an answering machine, no recall either.
Update from 8th of July 2020: Still no response since four weeks now. Calls are not answered and mails are not replied. What is this?
Order never arrived no response from customer service
Order never arrived. No one answers their phone line or online live chat. I've essentially been robbed and left to conclude that this is a fraudulent company.
Great Products - Very Poor Service
I've used Camaloon for a few years now. Their products have always been to a high standard. More often than not orders arrive as stated and within their predicted arrival dates.
However, the moment you need to actually communicate with them, it's like you’re talking to a completely different company. Very slow replies, they hide their email, they offer a live chat service but it appears they only like to portray they offer a live chat service, as I've been waiting for a response for over 15 minutes from a team that 'typically replies within minutes'.
It's very sad, as they do offer great products, but the moment someone comes along and offers me better service, I'm gone, even if it costs a fraction more. As to me, a great level of service is harder to come by than great products. Products can be obtained.
Up your service, earn your stars.
Poor Customer Service
I ordered a water bottle recently from Camaloon, which arrived early. I was satisfied with the quality of the bottle, and the personalised component had been completed exactly to how I specified. The product looked good and functioned marvellously - to begin with.
However, a week into using my product, I noticed a crack appearing. This was highly concerning as it is obviously a water bottle. I alerted the customer service team at Camaloon immediatly, who waited for a week to reply to my email and live-chat requests. (The email they sent was extremely brief and contained several spelling and grammatical errors FYI)
They then asked me to fill out a customer-complaint form, which I immediately did. That was two weeks ago, and I have not heard anything back from them since.
I shall not be using their services again.
Quality always excellent!!
VIVA CAMALOON
Camaloon a guarantee.
I had pins produced for my "SOUL4SKIN" store dedicated to Korean cosmetics in Milan.
They are beautiful, delivered on time and at competitive prices.
I recommend this company to everyone and above all the availability of Michela Granzo who followed me in the creation of the products.
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