cambio autodelen/carsharing Reviews 

235
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Fastly onboarded, it works well, it is well explained on the app and in the documentation of the car itself (not too much info, just the right info). Top.

Company replied

Rated 5 out of 5 stars

More than 10 years a user. These last years a little less, but always a car available, always the car that you need, small or bigger or a van, no hassle as in cleaning, technical controls, ... Kind an... See more

Company replied

Rated 5 out of 5 stars

love it, living in the city, they have a widespread network, no need for own parking space, no concerns about maintenance. Good, clear app. It's not always perfect and not as smooth as having an own n... See more

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Rated 5 out of 5 stars

I've been a cambio customer for more than 6 years now. I've used their services extensively and I am very content. Their app is easy to use. There are always cars available within reasonable di... See more

Company replied

Company details

  1. Car rental company

Written by the company

Cambio autodelen, da's een makkelijk, goedkoop en milieuvriendelijk alternatief voor een eigen wagen. Rij je jaarljiks minder dan 11.000 km en heb je niet elke dag een auto nodig? Dan is cambio wellicht iets voor jou. Op cambio.be ontdek je hoe autodelen werkt en vind een standplaats in jouw buurt. Cambio, een auto waar je wil, wanneer je wil. // Cambio carsharing est la solution parfaite pour ceux qui n’ont besoin d’une voiture qu’occasionnellement. Vous roulez moins de 11 000 km par an ? Vous pouvez alors facilement économiser des centaines, voire des milliers d’euros. Découvrez tous les avantages et inscrivez-vous sur cambio.be. Cambio, une voiture où je veux, quand je veux.


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4.1

Great

TrustScore 4 out of 5

235 reviews

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No recent history of asking for reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(235)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

Smooth service

Smooth service, good app, affordable, and a wide range of different cars.

10 April 2026
Unprompted review
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Reply from cambio autodelen/carsharing

Thank you for sharing, Wout!

Rated 5 out of 5 stars

More than 10 years a user and big fan.

More than 10 years a user. These last years a little less, but always a car available, always the car that you need, small or bigger or a van, no hassle as in cleaning, technical controls, ... Kind and swift customer service. I am a big fan. There are private car sharing systems that are cheaper, but this is soooo easy. Also in combination with a train ride and hiring in another city. Continue the good work!

9 May 2026
Unprompted review
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Reply from cambio autodelen/carsharing

Thanks for sharing, Hilde!

Rated 1 out of 5 stars

3 months and NO DEPOSIT BACK

I'm posting this but the actual customer is my husband (Vitor Martinez Arruda Campos).

He cancelled his Cambio membership in January and was supposed to receive the deposit reimbursement in February. It is now MAY. That’s THREE MONTHS of chasing a company just to get back money that already belongs to him.

At first, they simply ignored the emails. Then in March they suddenly claimed they “couldn’t find” a payment they had already received months earlier. We sent proof immediately. Then came the endless cycle of “our accounting is checking,” “please be patient,” and finally “the reimbursement will be done this week.”

Of course, that week came and went. Still no money.

Meanwhile, I cancelled my own account at exactly the same time and received my reimbursement normally within their established deadline of 30 days.

Three months to return a deposit is honestly ridiculous. It genuinely feels like they hope customers will eventually give up and stop asking for their own money back.

Terrible communication, endless delays, contradictory information, and zero respect for customers. Be very careful before giving this company any deposit money.

8 May 2026
Unprompted review
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Reply from cambio autodelen/carsharing

We're sorry to hear about your disappointment.
Indeed, your husband had to wait too long on the deposit of your reimbursement. We apologize for the oversight on our part. The refund was processed on May 11.

As cambio carsharing, we want to be a reliable partner and providing good service. Our invoices are transparant and our client service always try to do the best they can, properly.

We apologize that our service fell short of your expectations.

Rated 5 out of 5 stars

Long time user

Long time customer, very satisfied. Easy to use and very helpful customer service. For my situation, way more interesting than having a personal car.

7 May 2026
Unprompted review
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Reply from cambio autodelen/carsharing

Thank you for this review, Karel!

Rated 5 out of 5 stars

Cambio is a really great option

Cambio is a really great option. As with all modes of transportation, you don't have to use it, but it's great that the option is there. Using Cambio takes some getting used to and individual rides might take a bit more hassle, but in return you get a reliable car with a lot less overhead worries. I often forget about things other people worry about (insurance, price of fuel, repairs, overnight parking, LEZs...), simply because it is not part of the equation for me with Cambio. It's not for everyone, but I always recommend looking into it! I am very happy that I don't have to own a car for the 10% of times I would use one.

7 May 2026
Unprompted review
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Reply from cambio autodelen/carsharing

Yes, it is. Happy to hear from you, Valentina. Thanks for sharing!

Rated 4 out of 5 stars

Handy and reliable service

I'm a member for 8 years orso, i like this because of my low needs for a car, but stil have it available for a low monthly fee.

Good communication if there is a problem.

7 May 2026
Unprompted review
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Reply from cambio autodelen/carsharing

Thank you, Rudy!

Rated 5 out of 5 stars

15 year a happy customer

I'm 15 year a happy customer now. Never bought a car up to now, thanks to Cambio. A lot of cars available in Ghent and Leuven. Mostly clean. Almost always a car available

5 May 2026
Unprompted review
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Reply from cambio autodelen/carsharing

Thanks for sharing your experience, Dieter!

Rated 5 out of 5 stars

cheaper than my previous insurance

Perfect for when you don't need to use a car that often. Once a month to the store and the occasional visit to friends who live further away in my case

25 April 2026
Unprompted review
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Reply from cambio autodelen/carsharing

Good to hear that you are enjoying the benefits of our carsharing platform. Thanks for sharing!

Rated 5 out of 5 stars

Car sharing is the real freedom

A perfect solution for people living in cities. It's a mindset. I grew up thinking owing a car is your freedom. Now a know owing no car is. Car sharing fits me perfectly.

5 May 2026
Unprompted review
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Reply from cambio autodelen/carsharing

We think so too! Thank you for sharing, Gert!

Rated 5 out of 5 stars

Great alternative to owning a car

Great alternative to owning a car. So many car options nearby. Correct prices, friendly helpdesk. Recommended!

5 May 2026
Unprompted review
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Reply from cambio autodelen/carsharing

Thanks for sharing, Gert!

Rated 4 out of 5 stars

Availability

Availability, clean Cars, close to my house, but still often a problem with other people taking the cambio parking spots.

5 May 2026
Unprompted review
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Reply from cambio autodelen/carsharing

Thank you for sharing!

We find that regrettable that private cars take these spots.
Be sure to let the call center know about this.
That way, we can raise this with the local government.

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