Cambridge Spectacle Co. Reviews 34

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I had a walk-in, free eye test with no wait. Ahmed the optometrist was friendly, professional, and carried out a thorough yet efficient exam. The dispensing optician was also fantastic, very welcoming... See more

Rated 5 out of 5 stars

What a great experience! Ahmed was very skilled and friendly during my eye test, calming any concerns and listened to everything I said. Sam was incredible - helping me pick my glasses, going... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing service , quick free eye tests with the most helpful Dr Ahmed, he is so thorough. Then in choosing the glasses it’s all laid out really spaciously and is user friendly, the whole... See more

Company replied

Rated 5 out of 5 stars

After looking around several opticians my teenage daughter finally found a pair of lovely trendy glasses here for a good price. The customer service was excellent. The glasses arrived on time despite... See more

Company replied

Company details

  1. Optician

Written by the company

Eyecare expertise meets style. Cambridge Spectacle Co offers vision tests and beautifully crafted eyewear at an affordable price point. Founded in 2021 by an Optician, the company has grown its online and offline presence to open stores across the UK. The company believes in providing unrivalled experiences through excellent customer interactions backed up by staff an professionals with optometric knowledge and focusses on aftercare by offering fitting of spectacles in stores. Customers are offered 30-day guarantees and hassle free returns. Free eye tests are available during promotions and examination are conducted using professionally registered GOC optometrists only. The company also commits profits to eye research adding a level of sustainability to purchases.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

34 reviews

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Rated 5 out of 5 stars

I had a twelve-monthly eye test…

I had a twelve-monthly eye test recently, and as my prescription needed updating, decided on some new lovely frames. They have been collected, and I am enjoying wearing them, much easier to watch TV and read, now that my vision is improved

10 October 2024
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

Hi Heather, thanks for your kind review! You looked amazing in the frame, and we're so glad you're enjoying wearing them. Take care, and pop in if you need us!

Rated 5 out of 5 stars

Everything Went Smoothly

Great experience - popped in here for a free eye test, which was already a big saving compared to other opticians!

The building is modern & clean, and the staff were able to take the time to answer all the questions I had

11 October 2024
Unprompted review
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Reply from Cambridge Spectacle Co.

Thank you for your kind review - we're so happy you had a great experience at our store!

Rated 5 out of 5 stars

Deb was fantastic and very helpful will…

Deb was fantastic and very helpful will definitely be going back for all my spectacle needs

14 October 2024
Unprompted review
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Reply from Cambridge Spectacle Co.

Thanks for taking the time to leave us such kind feedback, Gareth! We're so pleased Debs was able to help you find the perfect pair of specs! Hopefully we'll see you soon.

Rated 5 out of 5 stars

Really friendly and helped me pick out…

Sam was really friendly and helped me pick out the perfect pair of specs!

13 October 2024
Unprompted review
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Reply from Cambridge Spectacle Co.

Thanks for your lovely feedback Liv! We're so happy Sam was able to assist you finding your new glasses!

Rated 5 out of 5 stars

Lovely glasses

After looking around several opticians my teenage daughter finally found a pair of lovely trendy glasses here for a good price. The customer service was excellent. The glasses arrived on time despite my daughter having a complex prescription. We are really pleased and will be back.

12 October 2024
Unprompted review
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

Thank you so much for your kind feedback! We're so happy to have found your daughter a frame she likes! Please pop in anytime if you need us :)

Rated 5 out of 5 stars

Great experience

Great experience

Very happy with the service throughout, I felt they were knowledgable and helpful. Highly recommended.

12 October 2024
Unprompted review
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

Hi Debbie, thanks so much for your lovely feedback! We hope to see you soon.

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service , quick free eye tests with the most helpful Dr Ahmed, he is so thorough.
Then in choosing the glasses it’s all laid out really spaciously and is user friendly, the whole experience is the opticians of the future.
Many thanks

12 October 2024
Unprompted review
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

We're so happy to hear you were so pleased with our service, Miss O'Reilly. Feel free to come in anytime if you need us. Thanks again! :)

Rated 5 out of 5 stars

Great new Specs

Great service, honest advise, reasonable prices, great selection of investing frames.

21 September 2024
Unprompted review
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Reply from Cambridge Spectacle Co.

Thank you very much, Paul. We are very pleased to know you had a great experience!

Rated 5 out of 5 stars

Best place for glasses

Attentive service, nice atmosphere, lovely staff, stylish and good value frames 👌🏻

I've worn glasses for over 20 years and this is the best service I've ever experienced

8 October 2024
Unprompted review
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

Hey Guy! Thanks so much for your kind review, we're so pleased you're happy with our products and service. Should you need anything, feel free to pop in anytime :)

Rated 5 out of 5 stars

Wow!

Wow!

In a crowded marketplace who would have thought it possible for an optical company to stand out and differentiate itself in a way that literally leaves the others way behind?

Cambridge Spectacle have only gone and done this - a remarkable achievement!

The entire process from eye test consultation, lense and frame advice through to successful fulfillment and fitting was faultless supported by a ‘service edge’ that I have never experienced in my life.

If you need to find an organisation to handle your optical requirements then look no further than Cambridge Spectacle - I fail to see how you could ever be disappointed.

Thank you Cambridge Spectacle

24 August 2024
Unprompted review
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Reply from Cambridge Spectacle Co.

Thank you very much for your kind words, Jeffrey. We really appreciate your feedback and we are glad to know we were able to deliver such a great experience!

Rated 5 out of 5 stars

Great service

A lovely small opticians. Sam who served me was brilliant. Friendly and knowledgeable. And the price seemed better than the main high street competitors. I would highly recommend them.

5 October 2024
Unprompted review
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Reply from Cambridge Spectacle Co.

Thanks so much for your lovely review Roger, we'll pass on your kind words to Sam. You're more than welcome at the store anytime :)

Rated 5 out of 5 stars

SUPERB

Staff, product, coffee ☕️ all gives for an amazing experience! Gives other opticians a run for their money……don’t knock it till you tried it they say FANTASTIC 😍

24 August 2024
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

Jane, thank you so much for the review. Always a pleasure to see you!

Rated 5 out of 5 stars

The frames are excellent quality with a…

The frames are excellent quality with a stylish twist. They look so expensive and I thought they would be over my budget. What a pleasant surprise! The service was exceptionally good and turnaround time was great. I would highly recommend this optician as a fresh addition to Cheltenham. Staff are very knowledgeable and friendly and it’s run like a family business.

7 October 2024
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

We are so glad you are thrilled with your experience. Please do pop into one of our stores if anything else is needed!

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